NL Hire Reviews 

361
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and accommodating during their vehicle hire visits, creating a welcoming environment. People consistently note that the team goes above and beyond to provide top-class support, ensuring every customer feels thoroughly looked after from start to finish. Some reviewers were happy with the quick and easy vehicle rental process, making last-minute bookings completely stress-free. Consumers also appreciate receiving perfectly working, clean vehicles available for hire at short notice without facing any unnecessary complications. Reviewers often mention they would gladly use these reliable services again whenever the need arises.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpful, friendly, and professional... See more

Service

People report positive experiences with service, highlighting a simple process and helpful staff. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

I hired a van from the Batley branch and found that Darryl and Kianna were so efficient, helpful, friendly making the hiring experience smooth, thankyou .. the van was clean and great to drive thankyo... See more


Company details

  1. Van Rental Agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

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4.9

All reviews

(361)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service , the ladies in the office are great and the vans always spick and span,tidy clean. Very friendly and professional service beginning to end

9 May 2024
Unprompted review
Rated 5 out of 5 stars

I hired a van

I hired a van today I have to say this Company is so amazing everyone from the girls in the office to the driver that showed me round the van I think he was called Pete he explained everything to me and put me at ease with the whole situation

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Nl commercial

Mark delivered my van today and I my opinion he is a credit to Nl he explains everything and put me to easy with the hole experience and I can’t thank him and and Nl commercial Leeds branch enough and the whole team

19 August 2024
Unprompted review
Rated 5 out of 5 stars

NL save the day again…

This is the second time NL have saved the day for us. The first time we were let down by Europcar who flaked on our van booking and the second time was a next day need of a van. Heather was extremely helpful in store at sorting us out a last minute LWB van and made the process as easy as possible. She was very thorough during the vehicle hiring process, made sure that we were happy with the report of the vehicles state and the mechanic even changed a tyre in front of us to reassure us after we were a little unsure about its sidewall. The return was easy and the deposit was released very quickly. Great service and reasonable prices.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Service from the St Helens Team

Great Service from Ella, Heather, and Chris today.

Our contract vehicle broke down and the team went above and beyond to get it fixed roadside.

The Driver is happily on his way which will mean our customers will get delivery of their parcels today.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

We've used this company multiple times now and it has always been great service. the staff are very polite and helpful and we couldn't ask for better.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

St. Helens branch

I’ve rented vans before and this is by far the best company! Friendly staff with reasonable prices and don’t create unnecessary situations for the customer like others do. On the contrary they make things a lot easier. Fair and professional services highly recommended

24 June 2024
Unprompted review
Rated 5 out of 5 stars

NL Commercials St.Helens Branch

So I have found myself in a situation where I had to move asap. Like I was not stressed enough I needed a van to move my stuff. I called a few companies who had loads of questions and were asking for a ton of money. Then I called NL in St. Helens. I was put through the Manager, a polite and understanding lady who went above anf beyond to help me with problem . She managed to resolved my problem in a professional and timely manner taking off the pressure of a situation that was draining me already. Quick, affordable service and an excellent customer service . Highly recommend. Thanks a million for everything!!! X

17 June 2024
Unprompted review
Rated 5 out of 5 stars

NL St Helens van hire

Staff very efficient, van was imaculate, The driver that checked out my hire van was very polite and took his time to make sure I was happy with the checks. I would highly recommend

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Chris Leeds Depot

Thanks again Chris at Leeds for sorting us a last min Luton out, these guys always go out of their way to help up and never let us down, well done Leeds branch another fantastic service :)

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Relying on NL Van Truck & Hire: Exceptional Service Guaranteed

NL Van Truck & Hire stands out as an exceptional leasing company, and it's truly remarkable to work with them!

Their unwavering commitment to accommodating our needs and addressing any concerns we may have reflects their dedication to excellent service. They not only listen attentively but also demonstrate remarkable patience and understanding, ensuring a seamless experience every time.

Their willingness to collaborate and resolve any issues that arise is truly commendable, fostering a level of trust that makes them a reliable partner. We deeply appreciate their consistent efforts in delivering exceptional service, which never fails to exceed our expectations.

11 April 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi Benjamin

Thank you so much for your kind review, I'm pleased to hear you've had such a good experience with our company.

I'll pass your comments on to the team :-)



Regards
Vanessa

Rated 5 out of 5 stars

Hired a Flatbed

Hired a Flatbed at short notice, vehicle was perfect for our needs and very clean. Ella and Heather were very helpful and a delight to deal with. Nothing was too much trouble. We wouldn't hesitate in using NL Commercials St. Helens again. Thank you

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Van Hire

Very easy to book and organise, very helpful, friendly and efficient staff. The van was immaculate, would highly recommend this company

29 February 2024
Unprompted review

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