NL Hire Reviews 

361
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and accommodating during their vehicle hire visits, creating a welcoming environment. People consistently note that the team goes above and beyond to provide top-class support, ensuring every customer feels thoroughly looked after from start to finish. Some reviewers were happy with the quick and easy vehicle rental process, making last-minute bookings completely stress-free. Consumers also appreciate receiving perfectly working, clean vehicles available for hire at short notice without facing any unnecessary complications. Reviewers often mention they would gladly use these reliable services again whenever the need arises.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpful, friendly, and professional... See more

Service

People report positive experiences with service, highlighting a simple process and helpful staff. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

I hired a van from the Batley branch and found that Darryl and Kianna were so efficient, helpful, friendly making the hiring experience smooth, thankyou .. the van was clean and great to drive thankyo... See more


Company details

  1. Van Rental Agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

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4.9

All reviews

(361)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Company Van Hire

Hired a van for our company at short notice. The employees we dealt with (Ella & Heather) were very helpful and ensured the hire met our needs. Would use again, Thankyou.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

JWL Interiors have leased and hired all our vans and cars for over 11 years from NL Commercials. We have always been looked after either by the office staff, lads in the yard sorting the vans, to the staff in the workshop. The vans are always spotless when we pick them up, and we always get value for money

16 January 2024
Unprompted review
Rated 5 out of 5 stars

I used NL St Helens

I used NL St Helens various times and they have never let me down- I rented out a Transporter and a big van VW Crafter and I can't fault these guys - from start to finish , quick check out with a smile on. I will highly recommend.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

St Helens Depot

NL St Helens always do their best to accommodate me. Their vans are always clean and it’s easy to hire from them. Ella and Heather are very courteous and are an asset to the team.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

St Helens Depot

Great job guys and girls! Thank you for your support 3 vans sorted out in less than 3 hours with 2 breakdown. Thanks ⭐⭐⭐⭐🌟

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend great customer service very obliging.

Best hire company in the UK by far. Recently, I hired a van from NL Commercials Batley. The customer service was excellent from start to finish, all documents were organised fast and with great ease. The vehicle was clean and ready to go with no issues. The staff could not do enough to help offering to reverse the van facing the vehicle to the entrance for easier exiting the premises. Even though I was slightly late on the return time due to unavoidable traffic running 20 minutes over the return time. This was no issue and the staff were very accepting of the circumstances. I will be recommending this hire company for any needs of friends and family. Hope to deal with this company in the future if a vehicle is needed.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

This is the best van hire company I…

This is the best van hire company I have ever used.. I used a van off them to move from Somerset to West Yorkshire and they were nothing but amazing.. The staff and team at NL Commercials are nothing but accommodating and are extremely polite and understanding.. I would definitely recommend them to all my friends and family.. Well done NL Commercials keep up the great work..

12 November 2023
Unprompted review
Rated 5 out of 5 stars

10/10 service

I have used N.L for many years now and have always had great service. The vans are always clean and ready to go, if there is ever a problem with the van mechanically, Katie at the workshop is always very helpful and polite. would definitely recommend N.L to anyone needing a van

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

The customer service at NL is above and beyond.
I required a van at short notice for a house move and short of bending over backwards the staff did everything they could to make sure I got one.
Top company wouldn’t use anyone else.

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish!

Great experience from start to finish! I hired a van to transport the larger items to my new house.
The process of hiring from NL was a dream! One of the best customer services I have encountered. I would definitely use NL again in the future.

1 December 2023
Unprompted review

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