NL Hire Reviews 

361
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and accommodating during their vehicle hire visits, creating a welcoming environment. People consistently note that the team goes above and beyond to provide top-class support, ensuring every customer feels thoroughly looked after from start to finish. Some reviewers were happy with the quick and easy vehicle rental process, making last-minute bookings completely stress-free. Consumers also appreciate receiving perfectly working, clean vehicles available for hire at short notice without facing any unnecessary complications. Reviewers often mention they would gladly use these reliable services again whenever the need arises.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpful, friendly, and professional... See more

Service

People report positive experiences with service, highlighting a simple process and helpful staff. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

I hired a van from the Batley branch and found that Darryl and Kianna were so efficient, helpful, friendly making the hiring experience smooth, thankyou .. the van was clean and great to drive thankyo... See more


Company details

  1. Van Rental Agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

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4.9

All reviews

(361)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked in for brakes doing today at 1pm…

Booked in for brakes doing today at 1pm and managed to squeeze me in for 11.30 which is very much appreciated... the full team at brown lane branch leeds are always happy/chirpy and willing to help in any situation if possible ... Hannah who always has a smiling face even sorted me out with a pot of tea whilst i was waiting... bonus

9 October 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi Dave

Thank you for your kind review, I'm pleased you had a pleasant experience and will pass your comments on to the team.

Regards
Vanessa

Rated 5 out of 5 stars

The staff where on point and polite

The staff were on point and polite. The van was reliable and exactly what i thought I was hiring.

The girl on the counter was professional and took note that I was moving property. She asked me how it went when I dropped the van back of, which was nice.

4 October 2024
Unprompted review
Rated 3 out of 5 stars

Unorganised and unbothered

Minimal organisation and feedback came to drop off a truck and pick one up currently waiting 30 minutes and counting no staff to be found ghost town :(

2 October 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi Joe

I'm sorry you had a wait when you came to swap a truck at our workshop this morning.

This morning was particularly busy with vehicle drop offs for inspections and services, even more so than other mornings, which is always our peak time.

Unfortunately, due to the location of the drop offs, the yard and various parked trucks had been obstructed. This included the truck we were getting for you.

The staff were all in the yard re-organising the vehicles to remove the obstruction and to get your truck out.

They thought you were aware of the situation and I apologise if this wasn't made clear to you. I can assure you they were trying their best to see to customers as soon as possible and get you on your way.

I hope you have a better experience next time you visit and I have passed your comments on.

Regards
NL Van, Truck & Car Hire

Rated 5 out of 5 stars

Seamless process

Seamless process. Lady on front of house was extremely engaging and helpful made everything easy. Would definitely use again.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

St Helens Branch

As a business, we have been hiring vehicles on a weekly basis from Ella and Heather at NL for YEARS. This alone should be testament to the how good the service is. They are fair, able to keep up with our high demands, helpful and the customer service is second to none. We currently have 4 vans on hire but some weeks we can have up to 10!

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Van booking

Booked online. Picked up the van from the Wakefield branch. Helpful & friendly staff. Thorough hand over. Van was easy to drive. Returning the van was simple too.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Chris at NL Leeds

As a logistics company we sometimes need hire vans due to our fleet vehicles being off road. At the Leeds depot we usually talk to a gentleman called Chris who always goes above and beyond for us. The full team round at NL Leeds are just amazing. We have always used NL and could not imagine going elsewhere for our vehicle needs.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Great people.

Very helpful and quick at getting the job done. Provided you with a drink when your waiting.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

I booked online & saved

Not the first time I’ve used this company and certainly not the last. Professional, polite and the best price. Vans have always been immaculate inside & out. Perfect for a house move.
I saved 15% by booking online!

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Superb service again from NL…

Superb service again from NL commercials Brown Lane. I had a van that had issues at 16.45PM and needed a van before 17.00PM so we could keep the lads on the road and for the jobs next day.
Within less than 10 minutes Chris had sorted me a van checked and signed over and in time for me to put it on our fleet insurance as they shut at 17.00PM
Helped us out massively and can’t recommend them enough.
Dean Uk Red Security & Fire Systems Ltd

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish had the pleasure of organising some old tyres for the school my daughter goes to through Mel , queries I've had about minibuses have been dealt with promptly and professionally by Paulene and the lads in the garage keep everything working and clean :)

12 January 2024
Unprompted review

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