This happened in 2019, I ordered a Rick and Morty swag box the first one that arrived was brilliant, But with my second order I was supposed to receive an exclusive metal print unfortunately it wa... See more
Company replied
Mygeekbox
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See what reviewers are saying
Terrible company takes far too long to dispatch orders, they are stuck for weeks at "processing", they advertise the delivery times as 1-2 days BUT don't tell you it takes them for ever to dispa... See more
Company replied
Easy website to navigate. Much easier than other sites previously used as you can either search or refine your search to whittle down what you're looking for. Edit... Arrived on time and t... See more
Company replied
I recently purchased a couple of t shirts for my grandson from the UK store. I am in Australia. There was a hiccup with postage unable to be found moving along through tracking but it was in the Austr... See more
Company replied
Company details
Information provided by various external sources
My Geek Box is a monthly mystery subscription service, sending curated boxes full of geeky gear to your door every month!
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW97RA, Northwich, United Kingdom
- www.mygeekbox.co.uk
Lego Porsche 911
Should be a 0 for bad customer service. So I bought 4 Lego items in Jul21. After 3mos I received 1 item only. The packaging is bad. It's not even a proper box. 3 pieces of cardboards taped together to create a box. Now I know what to expect for my item. Side of the box is not straight anymore, looks like it got wet or something. For a collector, it is not something you would expect. With all of the stress and waiting, I'm done with it. They asked how they can help. Returning my money for the 3 items is the best they can do. Told it 3x already seems like they are ignoring it. Based from other customer's feedback seems like I wont be getting it back. Might as well report it to ACCC...best advice, as others mentioned, save your money, time and patience and dont deal with them!
12 October 2021
Unprompted review
Reply from Mygeekbox
Hello TM,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Wow ... speedy delivery, fantastic service!
Wow. I just want to say how impressed I am with the speedy delivery of a product I ordered at 19:54 on the 4th October '21, and it was delivered by 11:00 on 5th October '21. I ordered an 'Autobot Ark' Transformers toy which my son has had his eye on for Christmas. At a cost of £149.99, which is actually around £10 cheaper than bigger retailers, I made sure I paid extra for next day delivery to ensure I received it quickly and safely.
This is my first time purchasing with My Geek Box, and it's always a risk purchasing from a company that you don't know, but l have to say that gamble paid off. It arrived in good time and well packaged. I will certainly consider ordering from you guys again.
Thank you so much. You are going to make one transformers-obsessed little boy, very happy!
5 October 2021
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I have never received the goods or a…
I have never received the goods or a refund!!!!!!!!!! Don't trust this company!
4 October 2021
Reply from Mygeekbox
Hello Petra,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have sent you a message via your online account in respect of this to provide some further assistance.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
If i could give 0 stars I would.
If i could give 0 stars I would.
Made an order on 23rd December 2020. IT IS THE 2ND OF COTOBER 202. Nothing has come. nothing has been said. I will be asking for a refund and if not given will be opening a dispute about this company, absolute scammers!!!!!!
2 October 2021
Unprompted review
Reply from Mygeekbox
Hello Yasmine,
Thank you for leaving your review.
I am truly sorry to hear of this experience. I have taken a look, and I can see that this has been handled by our Customer Services Team for you.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
If I could give zero stars I would
If I could give zero stars I would. Appalling customer service. I pre-ordered a product in April of this year. They never shipped it and it sold out. When I asked them what had happened, no one could reply but they kept insisting my case was with the right department. Finally asked for a refund and they cancelled the order. It has been two weeks and my refund has not processed. I don’t normally write reviews but this is truly one of the worst online shopping experiences I have ever had.
27 September 2021
Unprompted review
Reply from Mygeekbox
Hello Lauren,
Thank you for leaving your review.
I am truly sorry to hear of this experience. I have taken a look, and I can see that this has been handled by our Customer Services Team for you.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Customer service APPALLING
Absolutely disgusted in this company. Ordered a sweatshirt for my partner and when arrived it was on the small side so I wanted to exchange for a size large. It took the company about 2 weeks to even reply to my one question. I eventually got their returns address and send the parcel off which I have pictures to prove but yet they won’t do anything because I have no receipt to say I ever sent it back! I’m pretty sure they know if they have received a return or not. Their customer service is absolutely appalling and I will NEVER buy from here again and I wouldn’t recommend this company to anyone.
27 September 2021
Unprompted review
Reply from Mygeekbox
Hello Beth,
Thank you for leaving your review.
I am truly sorry to hear of this experience. I have taken a look, and I can see that this has been handled by our Customer Services Team for you.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Pre order of tamogitchi
Pre order of tamogitchi
The ordering process was fab so fingers crossed it comes in time for Christmas
22 September 2021
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Quick and easy purchase at a good…
Quick and easy purchase at a good price, will be ordering again in the future
15 September 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Found everything i was looking for with…
Found everything i was looking for with ease. Fab website. Can't wait to receive my order. These are a Christmas gift for my son who loves money heist!
13 September 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Will take your money and not send the item
Pre-ordered a Lego set for my son. A week after it was supposed to have been shipped there was no update. Took ages to get hold of them and eventually cancelled my order. They promised a refund within 5 days. Refund never arrived and they claimed the funds were never taken from my account. It sent them a copy of my online banking showing it being debited they will denied taking the funds. It took requesting thier address for service of small claims court proceedings to get them admit they had taken my money.
Long story short they don't send you your order, are impossibly slow to get a reply from and then won't give you a refund without threat of legal action. Avoid at all costs
5 September 2021
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Great customer service
Great customer service, thanks for all your help Mike!
19 August 2021
Unprompted review
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Use someone else to save disappointment
Please be aware of this company, pre order Luigi Lego set back in June, released on 1st August, now it's the 18th and still not received anything or a valid update from them on when I would receive the item! Wish I hadn't ordered from them in the first place!
Save the worry of buying from them and use someone else to make sure you get your pre order.
18 August 2021
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
I have still not received my products…
I have still not received my products which are now over two weeks delayed (having preordered 2 months ago). The only communication I have received has been when I have messaged and these are telling me that I will receive an email when it is dispatched.
Very disappointed. I had ordered as a present for my nephew and now won’t arrive. Whilst the product range looks superb I won’t be using geekbox again nor would I suggest anyone else do so. I would have been better walking to GAME or buying from Amazon on day it came out.
16 August 2021
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
I pre ordered the Luigi Lego starter…
I pre ordered the Luigi Lego starter pack on the 23/04/2021.. my son was so excited when it came to release date 12 days later still says it’s processing… I have sent messages the company and they told me it will be dispatched the week of the 9th August still waiting..: it’s terrible how there is no direct line to contact this company. wish I would of know how bad they were in advance.:.. I am requested a full refund as I have had to go out an purchase the Lego Luigi from some where else…
14 August 2021
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Quick and easy to order online.
13 August 2021
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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