This happened in 2019, I ordered a Rick and Morty swag box the first one that arrived was brilliant, But with my second order I was supposed to receive an exclusive metal print unfortunately it wa... See more
Company replied
Mygeekbox
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See what reviewers are saying
Terrible company takes far too long to dispatch orders, they are stuck for weeks at "processing", they advertise the delivery times as 1-2 days BUT don't tell you it takes them for ever to dispa... See more
Company replied
Easy website to navigate. Much easier than other sites previously used as you can either search or refine your search to whittle down what you're looking for. Edit... Arrived on time and t... See more
Company replied
I recently purchased a couple of t shirts for my grandson from the UK store. I am in Australia. There was a hiccup with postage unable to be found moving along through tracking but it was in the Austr... See more
Company replied
Company details
Information provided by various external sources
My Geek Box is a monthly mystery subscription service, sending curated boxes full of geeky gear to your door every month!
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW97RA, Northwich, United Kingdom
- www.mygeekbox.co.uk
Missing item
This happened in 2019,
I ordered a Rick and Morty swag box the first one that arrived was brilliant,
But with my second order I was supposed to receive an exclusive metal print unfortunately it was missing for my order.
I contacted the company several times through social media, eventually I was told I'll be sent to replacement in the post but it never arrived. Very disappointed
1 March 2024
Unprompted review
Reply from Mygeekbox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
MGB
Scammers
Bought an item that was showing in stock on their website. My order was then put on status awaiting stock. Followed up with customer service and was told to wait 7 days for delivery. Waited over a week and followed up with customer service. And their email inbox is full and won't accept my email. Scam website.
11 January 2024
Unprompted review
Reply from Mygeekbox
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Resigned to the fact my money has gone
Ordered on the 12th Decemeber (28th today) still no sign of the item, or explanation of what the progress of it is.
By the other comments on Trustpilot this was to be expected.
Resigned to the fact my money has gone now and the item will never be delivered.
You live and learn - put his one down to experience
Avoid.
10 December 2023
Reply from Mygeekbox
Hello Alex,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
So easy to find what I'm looking for
14 December 2023
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Very easy order
12 December 2023
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent website
9 December 2023
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
ease and speed of order placed to order…
ease and speed of order placed to order receipt being sent
6 December 2023
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Avoid this company
Terrible company takes far too long to dispatch orders, they are stuck for weeks at "processing", they advertise the delivery times as 1-2 days BUT don't tell you it takes them for ever to dispatch.
They can not be contacted, they do not respond to emails, social medias, their live chat is a facade
EDIT TO REPLY:
This has not been resolved, please do not lie.
I have been given 2 conflicting statements on this order, after waiting 3 days for a response.
5 November 2023
Unprompted review
Reply from Mygeekbox
Hello Cameron,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Complete scammers and wallet snatchers !!!!!
Absolute scammers !! Do not order from this company as packages do not even get dispatched. But the payment will still be taken even though it’s stated on the official sites terms and conditions that payment shouldn’t be taken until 24-48 hours after dispatch. So when I got no email that the item I had ordered and payed for hadn’t even been dispatched I tried to track it but coincidentally the tracking service wasn’t working and unable. I then tried to find a customer service number but that also isn’t on the website. Then I tried to email the customer service team. Which was two weeks ago probably longer and I still haven’t received an update or a reply from them the order was placed the 14/8/2023. But their are no other options as I cannot return, cancel or get a refund because the order hasn’t even been dispatched. Whatever you do avoid this place at all cost complete con artists !!!
13 August 2023
Unprompted review
Reply from Mygeekbox
Hello Connor,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I have tried to call you just now, I do apologise if this was not a convenient time.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Avoid buying from here waiting 2 weeks…
Avoid buying from here waiting 2 weeks for refund due to them taking over a week for dispatch which I eventually cancelled as it was no use to me anymore terrible service
17 August 2023
Unprompted review
Reply from Mygeekbox
Hello Gary,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue, I attempted to call you but unfortunately, you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I recently purchased a couple of t…
I recently purchased a couple of t shirts for my grandson from the UK store. I am in Australia. There was a hiccup with postage unable to be found moving along through tracking but it was in the Australian system. Communication was excellent from all staff who responded quickly and politely with each message I sent. I would purchase from this company again, notably the UK one as that is who I dealt with.
7 July 2023
Unprompted review
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Issue now resolved
Following a conversation with Liam at the company my previous issue has now been resolved in a very satisfactory manner.
I would still suggest that they need to look at how customers are able to communicate with them and the information that they provide. It was only until I put a review on here that someone contacted me to resolve the issue that had occurred.
20 June 2023
Unprompted review
Reply from Mygeekbox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Absolute scumbags
Absolute scumbags. They rip people off and then reply to these trust pilot customer reviews by thanking them and telling them they are always looking to improve. You can improve yourselves by getting off the Internet once and for all.
27 May 2022
Unprompted review
Reply from Mygeekbox
Hi Richard,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I do apologise that you were busy before on our call, I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
No shirts delivered
I ordered t shirts whilst visiting UK. Despite estimated delivery time being well within my stay period and being despatched they didn’t arrive until after I left. So they are still in the UK until as such time someone visits Australia and brings them with them or I pay for them to posted to Australia. Had I known they wouldn’t be there in the time frame with a bit of extra lee way I would of had them sent to Australia
29 March 2023
Reply from Mygeekbox
Hello Andrew,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Shocking don’t ever order anything from…
Shocking don’t ever order anything from here, items have never been delivered still waiting after 4 weeks
20 April 2023
Reply from Mygeekbox
Hi Kevin,
Thank you for leaving your review.
I have attempted to call you today Kevin and have followed up to resolve this via your Mygeekbox account to help. I am more than happy to call you back at a convenient time if you can respond with this information directly via your account to arrange.
I look forward to getting this resolved.
Kind Regards,
Ben
worst shop ever
22 March 2023
Unprompted review
Reply from Mygeekbox
Hi Bob,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Still havent got my money back
Still havent got my money back from a cancelled preorder (which i didnt even cancel!) this was over a year ago now
Update: Thank you to Stephen for resolving my issue, I really appreciate your help.
26 January 2023
Unprompted review
Reply from Mygeekbox
Hi Chloe,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Avoid at all cost
What a mistake dealing with this company was. I ordered a jumper before Christmas to give as a gift and they missed the delivery deadline, meaning I was gone already when the parcel arrived. After the holiday I had to return the jumper I no longer needed and their automated returns system made me use Evri. Posted the thing back on the 3rd of January, it's the 16th today and the parcel is still showing as 'on it's way back, contact the vendor'. When I contact their customer service, they say they can't refund me, as the parcel has not reached their warehouse. Where is it then?...
AVOID AT ALL COST.
19 January 2023
Unprompted review
Reply from Mygeekbox
Hello Kam,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Great company to deal with
13 January 2023
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Stock was unavailable after ordering
I placed an order but was then told the item was now unavailable. I was refunded but seeing as it’s so close to Christmas, this wasn’t the best outcome.
11 December 2022
Reply from Mygeekbox
Hello Kim,
Thank you for taking the time to leave your review.
I am so sorry to hear that your order has been cancelled. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
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