This happened in 2019, I ordered a Rick and Morty swag box the first one that arrived was brilliant, But with my second order I was supposed to receive an exclusive metal print unfortunately it wa... See more
Company replied
Mygeekbox
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See what reviewers are saying
Terrible company takes far too long to dispatch orders, they are stuck for weeks at "processing", they advertise the delivery times as 1-2 days BUT don't tell you it takes them for ever to dispa... See more
Company replied
Easy website to navigate. Much easier than other sites previously used as you can either search or refine your search to whittle down what you're looking for. Edit... Arrived on time and t... See more
Company replied
I recently purchased a couple of t shirts for my grandson from the UK store. I am in Australia. There was a hiccup with postage unable to be found moving along through tracking but it was in the Austr... See more
Company replied
Company details
Information provided by various external sources
My Geek Box is a monthly mystery subscription service, sending curated boxes full of geeky gear to your door every month!
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW97RA, Northwich, United Kingdom
- www.mygeekbox.co.uk
THIS IS A SCAM!!!!!!! DO NOT ORDER
THIS IS A SCAM!!!!!!!
I will be contacting Afterpay in order to receive a full refund.
Made my order 2 months ago!!! For my daughter's birthday. Delivery estimate was 6-7th October 2021, that is why I ordered in time for her birthday!
No updates. Still processing. I have followed up 4 times. No communication unless you contact them.
Worst service of my life!
I've asked for a refund, they said that the warehouse has my order so can't. But order status still shows processing 2.5 weeks after warehouse accepted.
DO NOT ORDER FROM HERE!!!
Obviously good reviews are fake!!!!!
2 December 2021
Unprompted review
No organisation
They oversold a product they couldn’t meet the demand for and requested for me to wait extended times for them to restock when I preordered the product half a year before it’s release. (Then claimed it was from delayed release dates) after stating the delay was due to their incompetence with their stock.
1 December 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very easy to order and could use my…
Very easy to order and could use my prepaid card which is a relief for one of our grandsons thank you
26 November 2021
Reply from Mygeekbox
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Great website with lots of choices
Great website with lots of choices. Easy to use and shop 😅
26 November 2021
Reply from Mygeekbox
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Received my order in super-quick time
Received my order in super-quick time. Very good price and will defintely be back to My Geek Box.
26 November 2021
Reply from Mygeekbox
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Ordering and check could not be quicker…
Ordering and check could not be quicker or easier, pleasure shopping on this site.
21 November 2021
Reply from Mygeekbox
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Easy to use site and payment process.
20 November 2021
Reply from Mygeekbox
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Very easy to order on the website
Very easy to order on the website, I look forward to receiving the items
16 November 2021
Reply from Mygeekbox
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Excellent atention
15 November 2021
Reply from Mygeekbox
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Very very poor experience 0 stars
Poor website, poor reviews, poor communication, poor packaging, cheap & broken products, no offer to make right. Very disappointed!!
12 November 2021
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Great service
Just ordered the Marvel Legends Iron Man Electronic Mask for my husband for XMas. Excellent price from this company and cheap postage too. Very easy to navigate the website so very happy up to now.
10 November 2021
Reply from Mygeekbox
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
21 DAYS AND STILL WAITING
It's now been 21 days and still part of my order has not been received, and is still showing as processing despite being told it was to have been dispatched.
TERRIBLE CUSTOMER SERVICE!
4 November 2021
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Where is my item!?
I purchased an item that advertised a 2-3 day dispatch time. It has now been 14 days and the item is still yet to be dispatched. The reason being apparently the item is "print to order" which was not stipulated prior to purchase. The item was a gift and the event has now passed. VERY disappointed. Would not shop here again.
2 November 2021
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
terrible delivery service
I ordered a mystery box and payed for next day delivery. It's been 7 days, my order still hasn't arrived.
1 November 2021
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Great selection
Great selection, good prices and top quality would definitely recommend to anyone.
30 October 2021
Reply from Mygeekbox
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Reply from Mygeekbox
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Item never arrived. Been a year
I ordered a monkey d luffy funko pop from them in December of 2020. 2020! I gave it some time as with covid etc, I was understanding. It’s now October 2021, I have emailed 3x and been reassured not to worry?? Initially it said that it’d be avaliable on the site by April, then September, and now it’s just out of stock completely on the site. Heard nothing apart from each time I have emailed and have received the same generic response. Never ordering from here again.
25 October 2021
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Easy to order a package deal for a very…
Easy to order a package deal for a very good price
24 October 2021
Reply from Mygeekbox
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Came quickly and not damaged.
22 October 2021
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Terrible communication
Terrible communication! I purchased an item that did not state ‘out of stock’. 3 weeks later still no parcel so I emailed them to find out what was happening with my order. I was then told the item wasn’t in stock and they were waiting on stock to arrive with no idea of an estimated date… I then asked if I could swap it for a different pop vinyl (same price) as it was my daughter birthday present and I was told that I could not do that.
I will never purchase through this company again 👎
14 October 2021
Unprompted review
Reply from Mygeekbox
Hello,
Thank you for leaving your review.
I am truly sorry to hear of this experience. I have taken a look, and I can see that this has been handled by our Customer Services Team for you.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
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