This happened in 2019, I ordered a Rick and Morty swag box the first one that arrived was brilliant, But with my second order I was supposed to receive an exclusive metal print unfortunately it wa... See more
Company replied
Mygeekbox
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See what reviewers are saying
Terrible company takes far too long to dispatch orders, they are stuck for weeks at "processing", they advertise the delivery times as 1-2 days BUT don't tell you it takes them for ever to dispa... See more
Company replied
Easy website to navigate. Much easier than other sites previously used as you can either search or refine your search to whittle down what you're looking for. Edit... Arrived on time and t... See more
Company replied
I recently purchased a couple of t shirts for my grandson from the UK store. I am in Australia. There was a hiccup with postage unable to be found moving along through tracking but it was in the Austr... See more
Company replied
Company details
Information provided by various external sources
My Geek Box is a monthly mystery subscription service, sending curated boxes full of geeky gear to your door every month!
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW97RA, Northwich, United Kingdom
- www.mygeekbox.co.uk
Always a pleasure.
16 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Christmas sweatshirts meant to be buy…
Christmas sweatshirts meant to be buy one get one free. They were both charged at full price
16 December 2021
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Avoid !! …
They take your money but then don’t send the item.Really poor customer service. Never dispatched the item and lied that they had when I tried to cancel and get a refund because I had waited so long to receive what I had ordered, in the end I got my refund but it has just been an awful site to use and a lot of hassle.
15 December 2021
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Tried to get and use the £5 refer a…
Tried to get and use the £5 refer a fried. Reward but as soon as a revisit an account it doesn't let you use it or add the credit to your account
15 December 2021
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Really poor customer experience
While initially I thought I’d found a great site with stock that was hard to find elsewhere, I soon got the real experience…item was apparently shipped and even though I got a tracking number, the item was apparently never received by the courier, have been in touch several times and got polite but completely unhelpful support…filled out a claim form, said they’d investigate, that was almost a week ago, tried again to get support this evening…no choice but to report this to my credit card company to block/recover payment…
My advice would be to look elsewhere…
14 December 2021
Unprompted review
Reply from Mygeekbox
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
Waiting over a month for my order
Waiting over a month for my order, to now be told they can't find my order. Quick enough to take money! Have had to deal with multiple different named people and each time they ask for supporting documents. Absolutely ridiculous service. Have given them documents 3 times now.
14 December 2021
Reply from Mygeekbox
I am sorry to hear of the frustration caused regarding this, Fred.
I do want to assist and get this matter resolved as quickly as possible.
Can you please sign into your account to view the message I sent you and get back to me at your earliest convenience.
Kind regards,
Matt
Great site and easy to use
13 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Would give a zero if I could
Would give a zero if I could. Ordered a Loki varsity jacket middle of November , a month later still not here or dispatched, only been able to contact via fb messenger where every other message they want me to confirm a million details even during an ongoing conversation, when they do reply they just say we expect an update soon - Iv been contacting them for 2 weeks and still don’t have an update & £30 down the drain. I do not advise anyone to buy from this company!
13 December 2021
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Website states buy one get one free on…
Website states buy one get one free on Christmas jumpers I brought 2 and was charged full price.
13 December 2021
Reply from Mygeekbox
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Matt
Needs to be advised about postal…
Needs to be advised about postal charges at the beginning of the order like other on line services do to make an informed decision of how much to order.Now that I have the order which was for my grandsons Xmas present, on opening I found it was missing the a main peace. Getting someone to address this is only on line and having to go to a post office print a label which I’m disabled so considerably difficult and isolating 😡
13 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Canceled my order with no explanation
13 December 2021
Reply from Mygeekbox
I am sorry to hear of the frustration caused regarding this.
I do want to assist and get this matter resolved as quickly as possible.
Someone will contact you via your account shortly.
Kind regards,
Matt
I spent ten minutes trying to decline a…
I spent ten minutes trying to decline a million ad cookies but there is no facility to decline. I could only proceed if I clicked accept. I'm expecting to be bombarded by unwanted e-mails now because the list was massive. Pain in the neck! I just wanted to buy something!
11 December 2021
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Redemption
*edited review*
After previously giving 1 star and being upset with the company over their awful dispatch times, I have since received my item, the delivery was quick from the dispatch date and in good condition.
Only problem I have is the dispatch times are too long and communication is lacking
10 December 2021
Unprompted review
Reply from Mygeekbox
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
Disgusting company.
9 December 2021
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Ordered 13 days ago and still not despatched
This was my first review straight after ordering: Really easy website to use with a good range of products.
Since then my product still hasn’t been despatched so really not impressed. Said despatch time was 2 working days and it has been 13 days since I ordered it.
8 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Great products and loved checking out…
Great products and loved checking out with Mode!!!
8 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Never heard of this site before
Never heard of this site before. I'm so glad I found it. So many products and good value too. Will definitely shop again
6 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
vary good and easy to use
3 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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