This happened in 2019, I ordered a Rick and Morty swag box the first one that arrived was brilliant, But with my second order I was supposed to receive an exclusive metal print unfortunately it wa... See more
Company replied
Mygeekbox
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See what reviewers are saying
Terrible company takes far too long to dispatch orders, they are stuck for weeks at "processing", they advertise the delivery times as 1-2 days BUT don't tell you it takes them for ever to dispa... See more
Company replied
Easy website to navigate. Much easier than other sites previously used as you can either search or refine your search to whittle down what you're looking for. Edit... Arrived on time and t... See more
Company replied
I recently purchased a couple of t shirts for my grandson from the UK store. I am in Australia. There was a hiccup with postage unable to be found moving along through tracking but it was in the Austr... See more
Company replied
Company details
Information provided by various external sources
My Geek Box is a monthly mystery subscription service, sending curated boxes full of geeky gear to your door every month!
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW97RA, Northwich, United Kingdom
- www.mygeekbox.co.uk
0 star grade
If there was a 0 star grade this company would get it. After placing a order amd not receiving it for over a month they still fail to cancel my order and process me a refund. Past message after message and still nothing. Still waiting for my money back from these. Disgusting way to treat customers. Read reviews before you use this company. Or you will end up getting nothing and be out of pocket.
6 January 2022
Unprompted review
Reply from Mygeekbox
I am sorry to hear of the frustration caused regarding this matter.
I do want to assist and get this issue resolved quickly and I am confident I can.
Please can you sign into your account to view the message I sent you and get back to me at your earliest convenience.
Kind regards,
Matt
Site is very easy to use and navigate
Site is very easy to use and navigate. Great prices.
5 January 2022
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Poor so far and I doubt I will actually…
Poor so far and I doubt I will actually get anywhere with this order. I should have properly read the reviews prior to my order. As with others I ordered my item too late for xmas which is fine however every time I check on my order it is still being processed?? The reason I believe this is the case is I've chosen to pay via PayPal, they cant get any payment from me until they proceed with the order so they havent achieved their scam in obtaining quick money and then providing no item. I would avoid this company.
Update - 15.01.22
I decided to cancel my order in the end as I recieved a reply from customer service on their website. They stated that the had to special order my item and they had no idea as to when it would be available. My order However was thankfully prompt in being cancelled.
5 January 2022
Unprompted review
Reply from Mygeekbox
Hi Lauren,
I am very sorry to hear your order hasn't arrived and for the disappointment caused. Please can I kindly ask if you could send me a message via your account so I can locate your details and look into this for you?
Kind regards,
Nadine
Customer Relations Executive
Six months, still no items
I regret buying from them. If I would have known buying a preorder of a Funko pop would take months and still not be shipped to me I would have just waited to get them. I can go to Walmart or HotTopic to get the Pops I want now. How are you out of stock for something I preordered? If you aren’t going to take into account how many people are going to preorder an item and have to wait for more stock then maybe you shouldn’t sell the item. I’ve been waiting six months for my Voltron funko pops and still nothing. At the time of the rerelease for the Voltron Funko this was the only place I could find them and I was so excited to get them before everyone else. It’s been SIX months since then. Also I can’t figure out how to cancel the order because their support team hasn’t been helpful at all. Go and look for your items in other places because this place is a scam.
4 January 2022
Unprompted review
Reply from Mygeekbox
Hi Elexis,
I am very sorry to hear about the delay in getting your order to you. I have now sent you a message via your account and kindly ask if you could refer to that for all the latest information.
Kind regards,
Nadine
Customer Relations Executive
I dont get any information about my…
I dont get any information about my order! I sent couple of email already but never get a reply!
2 January 2022
Reply from Mygeekbox
Hi Botond,
I am very sorry to hear about the delay in getting your order to you. I can see that you have now spoken to my colleague who is working to resolve this for you. If you do require any further help, please don't hesitate to reach out to us.
Kind regards,
Nadine
Customer Relations Executive
Payment problems were somwhat inevitible
1 January 2022
Reply from Mygeekbox
Hello Bobby,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Mary
Don’t even want to give this one star
Don’t even want to give this one star. I ordered two gifts for a friend at the start of December and was told that it can take up to two weeks for items to arrive. I figured if it’s a little late for Xmas no big deal, it’s been A MONTH since the order was placed and it’s still processing!! They refused to cancel my order even though it hasn’t even been sorted out at the warehouse and their customer service is a JOKE. AVOID THIS COMPANY AT ALL COSTS.
1 January 2022
Unprompted review
Reply from Mygeekbox
Hello Rachel,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review with your order reference or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Mary
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
the site was well iaid out and easy to…
the site was well iaid out and easy to use . and the confirmation email was prompt , so far i'm very happy with the service
30 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Decent if a bit small collection of…
Decent if a bit small collection of some cool collectibles.
24 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Horrible
Horrible, buyer beware. Ordered 8 items on 11/18. Received 2. This company is a total scam. They do not provide tracking and do not want to give your money back. They want you to prove you did not receive when they cant even provide tracking. total joke
22 December 2021
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Recomended
Good price, excellent service and communication. Item I was after was hard to find else where.
22 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Easy to use Web site.
Ordered Lost Boys sound track on vinyl very easy to use Web site and easy to follow instructions.
21 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Didn’t even want to enter 1 star
Didn’t even want to enter 1 star. Ordered a jacket 2 weeks ago and chased delivery constantly to now be told, 1 week before Xmas that they cannot fulfil the order! Thanks Geek Box, words fail me!
19 December 2021
Unprompted review
Reply from Mygeekbox
Hello Sally,
I am sorry to hear of the frustration caused regarding this.
I do want to assist and get this matter resolved as quickly as possible.
Can you please sign into your account to view the message I sent you and get back to me at your earliest convenience.
Kind regards,
Mary
Easy to use website and was cheaper…
Easy to use website and was cheaper than anywhere else. Item arrived quickly and securely packaged and was exactly as described.
Thoroughly impressed! Thank you Mygeekbox!
18 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Very easy to order and great website
18 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Scam and poor service
Ordered a expensive Lego set in late November, which showed in stock with 6 to 10 shipping. Well 3 weeks later showing in there tracking still in UK. But coming to Canada and Canada Post the final courier shows in Spain. So is this site real? Reached out to them and was told to wait 30 days, is so the time expires for you to file a claim with the credit card company?
Customer service is the worst I have ever dealt with. Stay away I believe it is scam and just want your money
18 December 2021
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Excellent service so far
18 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Still waiting after a month
The website was good and easy to place the order. That was a month ago today. I was actually not sure if my daughter would like it at the time when I placed the order however I placed it anyway. A week later I asked my daughter if she would like it. She said it wasn't her taste. So I contacted Mygeekbox via messenger. Telling them that I would like to cancel my order this was one week in. They said they can't cancel it and I will have to wait to receive the order and then send it back. Great make delivery drivers go back and forth during a pandemic for no reason. Since then I have asked on 3 other occasions if I can please just cancel my order. Still can't do it even though my order still only says prosessing. I actually ordered it for my daughter's that was 10 days ago. I will definitely never ever order from this shop again.
17 December 2021
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
First time ordering
First time ordering, easy and straight forward to order from, thank you..
16 December 2021
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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