This happened in 2019, I ordered a Rick and Morty swag box the first one that arrived was brilliant, But with my second order I was supposed to receive an exclusive metal print unfortunately it wa... See more
Company replied
Mygeekbox
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible company takes far too long to dispatch orders, they are stuck for weeks at "processing", they advertise the delivery times as 1-2 days BUT don't tell you it takes them for ever to dispa... See more
Company replied
Easy website to navigate. Much easier than other sites previously used as you can either search or refine your search to whittle down what you're looking for. Edit... Arrived on time and t... See more
Company replied
I recently purchased a couple of t shirts for my grandson from the UK store. I am in Australia. There was a hiccup with postage unable to be found moving along through tracking but it was in the Austr... See more
Company replied
Company details
Information provided by various external sources
My Geek Box is a monthly mystery subscription service, sending curated boxes full of geeky gear to your door every month!
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW97RA, Northwich, United Kingdom
- www.mygeekbox.co.uk
Item not been despatched as yet
Item not been despatched as yet, previously advised in stock
3 February 2022
Reply from Mygeekbox
Hello Dave,
Thanks for taking the time to leave a review. We’re so sorry to hear that you have had an issue with your order. I have popped you a message via your online account. If you head over to your account as soon as possible, we will be able to help sort this for you!
We look forward to resolving this issue for you.
Kind regards,
Nicola
Easy browsing on the website ordering…
Easy browsing on the website ordering Products was no problem
1 February 2022
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Ordered a product on 21 Jan and told on…
Ordered a product on 21 Jan and told on 31 Jan (10 days later) that item was out of stock. This was a present for my son which I was told would arrive between 3-5 working days. If the item was not in stock I should have been advised prior to purchase and I would then have purchased elsewhere. I have now purchased from Amazon and it will be delivered tomorrow but it is now 5 days after his birthday. Shocking customer service and terrible communication.
31 January 2022
Reply from Mygeekbox
I am sorry to hear of the frustration caused regarding this matter.
I want to assist and get this situation resolved as soon as possible. Can you please sign into your account to view the message I have just sent you.
Kind regards,
Matt
I bought a gift for a child for a…
I bought a gift for a child for a birthday where the shipment was supposed to be 7-10 days for delivery to the UK.. It's been 11 days now and the package has not arrived, the child has not received a birthday present. It is sad.
I do not recommend it and I will never use it, and I will tell my friends not to use the company.
29 January 2022
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Good items in the box and great service
28 January 2022
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Wish I had read these comments before…
Wish I had read these comments before ordering from this ‘company’
No update on order status, payment taken from my account immediately, no communication and no idea if I will actually receive my item.
Contacted my bank to raise a fraud claim.
28 January 2022
Unprompted review
Reply from Mygeekbox
I am sorry to hear of the frustration caused regarding this matter.
I want to assist and get this situation resolved as soon as possible. Can you please sign into your account to view the message I have just sent you.
Kind regards,
Matt
Failed to deliver on promises
Ordered an item with delivery expected before Christmas. After weeks of chasing and escalating, they never responded to any communication. Only after raising a claim through PayPal did the item arrive over a month late! Useless customer service and pathetic service alround!
27 January 2022
Unprompted review
Reply from Mygeekbox
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Matt
I call BS on this company!
Purchased an item that was out of stock everywhere (as it's discontinued) yet mygeekbox claimed was in stock with them (I checked before and after the order to confirm they had physical stock vs drop shipping).
Despite being confirmed as in stock, the order never progressed beyond 'Awaiting Dispatch' so I sent mygeekbox an email which was ignored.
I then reached out via FB where I got a relatively swift, clearly outsourced and canned response which was absolutely zero help as it offered no insight at all.
I waited a few more days, tried again and got a similar useless response via FB so then asked for a refund only to be told that it may be possible however it cannot be guaranteed - hmmm?
In the end, I did manage to get a refund but it was hassle and wasted a lot of my time so I certainly would not recommend doing business with this company! There is certainly something shady going on about how they can allegedly have stock of items that nobody else can get but have no staff available to ship said stock whilst having plentiful amounts of 'colleagues' with differing names to send you useless responses on FB?
26 January 2022
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Never recieved item
I purchased something back in july 21 on pre order for October and never recieved the item have messaged multiple times and tried to cancel but it keeps rejecting the claim never again will i use them or recommend to anyone to buy from them
26 January 2022
Unprompted review
Reply from Mygeekbox
I am sorry to hear of the frustration caused regarding this matter, Trent.
I want to assist and get this situation resolved as soon as possible. Can you please sign into your account to view the message I have just sent you.
Kind regards,
Matt
I've read all the reviews about this…
I've read all the reviews about this site. Most of them after I had purchased from geekbox. I thought I had been another victim of another package that would never come. Lucky for me after a few emails automated emails to from geekbox I eventually recieved my item after almost 2 months of waiting. I was sceptical and had already asked for a refund. The package ended up coming a week and a half later. So after all I will say good prices, the communication is not great and doesn't provide much answers and shipping can take forever but if you are lucky enough to receive your items them it's a bonus. I don't think I'd buy from them again though.
26 January 2022
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
After 2 weeks of waiting cancel my order
25 January 2022
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Checkout is a nuisance
Shopping straight forward... Checkout on the other hand was a nuisance. Don't want an account, don't want "free" things that I have to subscribe and pay for, just want to pay for my things and that's all. 20 emails after the "unsubscribe" button might actually work
21 January 2022
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Good quality
20 January 2022
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Honestly Bad Experience
Honestly, it has been a bad experience. I don't usually like to complain. I placed an order on 12-22-2021. My order hadn't even been sent to the warehouse when I requested to cancel my order on 01-03-2021. Customer service lady said she will request it right away. I checked for an update on 01-06-2021. Order status still showing processing. So I contacted customer service once again. Says they requested it, but unfortunately it has to be canceled by warehouse. I'm like ok. Gave them more time. Then I asked for an update on 01-12-2021. Someone tells me unfortunately your order is too far in processing to be canceled. Which is unacceptable. I then contact them on facebook same day. Got a reply saying to disregard the customer service rep and they will be working with operations to cancel it. Still nothing. No update. At this point I just want my money back and to never deal with them again.
17 January 2022
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
This place is impossible!
This place is impossible. Whatever you do, do not order from them. They sent a package later than they promised and then wouldn’t let me cancel and they want ME to pay to send it back. Total waste of space.
13 January 2022
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Last order was delivered promptly
Last order was delivered promptly, pricing for goods is not bad, Keep it up!
12 January 2022
Reply from Mygeekbox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Absolutely rubbish
Absolutely rubbish, ordered for grandsons birthday, well in advance, not arrived! Try and contact these people? No chance!! Won’t use this company again, what a let down!
11 January 2022
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Easy to order and quick response for…
Easy to order and quick response for order confirmation. East to set up account which helps tracking order progress. Nice looking site.
9 January 2022
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
DO NOT BUY!!
DO NOT BUY!!! Or do and good luck. If you can't trust the already posted reviews you best find out for yourself as maybe it's bc you cannot read. Scam! Will keep pending payment on your account for months without checking into it themselves. Not to mention many other flaws....DO NOT BUY
8 January 2022
Unprompted review
Reply from Mygeekbox
Hi
I am very sorry to hear your order hasn't arrived and for the disappointment caused. Please can I kindly ask if you could send me a message via your account so I can locate your details and look into this for you?
Kind regards,
Nadine
Customer Relations Executive
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.