This happened in 2019, I ordered a Rick and Morty swag box the first one that arrived was brilliant, But with my second order I was supposed to receive an exclusive metal print unfortunately it wa... See more
Company replied
Mygeekbox
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See what reviewers are saying
Terrible company takes far too long to dispatch orders, they are stuck for weeks at "processing", they advertise the delivery times as 1-2 days BUT don't tell you it takes them for ever to dispa... See more
Company replied
Easy website to navigate. Much easier than other sites previously used as you can either search or refine your search to whittle down what you're looking for. Edit... Arrived on time and t... See more
Company replied
I recently purchased a couple of t shirts for my grandson from the UK store. I am in Australia. There was a hiccup with postage unable to be found moving along through tracking but it was in the Austr... See more
Company replied
Company details
Information provided by various external sources
My Geek Box is a monthly mystery subscription service, sending curated boxes full of geeky gear to your door every month!
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW97RA, Northwich, United Kingdom
- www.mygeekbox.co.uk
Easy and fast great deals amazing prices
3 June 2022
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Do not use this company.
Pre-ordered over £200 worth of action figures back in August of 2021.
It is now almost June of 2022 and have still received nothing, despite all the items being available elsewhere. Some of the items are showing as in stock but nothing has been dispatched. The other items keep getting release dates pushed back despite these items being available at most other retailers.
Sent multiple messages but just get copy and paste replies and excuses. Cancelled the entire order and will not be using this company again. Very disappointed and angry. Absolute waste of time and a complete scam. Will give my money to some other business. Do not buy from this company.
30 May 2022
Unprompted review
Reply from Mygeekbox
Hello
Thank you for leaving your review.
I am truly sorry to hear of this experience. I have taken a look, and I can see that this has been handled by our Customer Services Team for you.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Wasted 9 months waiting with these lot
Dreadful pre ordered items August 2021 and despite these items having been released many months ago still not items and excuses every time I message.
I won't be using this company again. If you actually want to receive an item go elsewhere
26 May 2022
Unprompted review
Reply from Mygeekbox
Hello,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Amy
Reply from Mygeekbox
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
no Communication or clarity
Tried to buy a figure from them that was listed as pre-order. My order was close to release but no indication of this being an issue and the item was available else where at the time. It was a birthday gift which I let the receiver know may be late but that it should at least be ordered.
Payment sat waiting for the item to be dispatched something I wasn’t aware would happen. I may have missed that and asked about the delay, told it would take the money on shipping, which was close so I accepted that. Release date came and nothing from the payment or the company, which I eventually asked about. I was told it was sold out and I’d receive the next wave “if” they came in.
I said it wasn’t ideal, a birthday present and I wasn’t a fan of having £150 come out of my account whenever it wanted. No updates, no contact I sat with bills and living expenses waiting for the item to suddenly take a large amount of money from me.
Over a month later and the item goes up for sale at a slightly more expensive price else where. But hey, least I know I have it, and I can count my money as taken so I can work out my real life expenses.
No communication, awkward preorder scheme and unreliable with stock and release dates
21 March 2022
Reply from Mygeekbox
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Matt
Reply from Mygeekbox
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Easy order
Easy order, has not been shipped so a bit odd to ask but as far as ordering the item 10/10. Thanks
20 March 2022
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Terrible service & stolen money
I purchased a preorder back in July 2021, not only did they continually push back when I’ll receive my order they ended up canceling it. Saying they will give me a refund in 3-5 days I have never received the refund & have been in a constant back & forth with their customer service team, refusing to give my money back. They have stolen $200 from me & are not giving it back.
17 March 2022
Unprompted review
Reply from Mygeekbox
Hi,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Nicola
If I could give a negative star I…
If I could give a negative star I would, I wish I had read the reviews before using this scam website, it’s been months since I ordered and I was promised a refund which I know I’ll never get. I’m glad mine was only a small purchase, I feel sorry for those who have lost more money. Websites like this should be shut down. Please READ THE REVIEWS ON THIS WEBSITE!!
14 March 2022
Unprompted review
Reply from Mygeekbox
Hi Jess,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Nicola
Avoid MYGEEKBOX!!!
As other reviewers are pointing out, this site echoes the abysmal experience I've had with Zaavi ad are obviously connected as a business entity. Absolutely disgraceful delivery service and repeated damaged goods, once they'd finally arrive. At present, the ping pong message tournament I'm undergoing is laughable. Numerous promises for delivery times are now reaching from the promised 16th February 2022, which was approximately a month after ordering, to now 7th March 2022 and still no delivery. Absolutely avoid business with these guys at all cost. I am now seeking full refund and will pay a few extra bucks somewhere else as no amount of money is worth the stress, wasted time and BS from MGB.
7 March 2022
Unprompted review
Reply from Mygeekbox
I do apologise to hear of the situation at hand.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I sent you and get back to me at your earliest convenience?
I will be able to get this sorted.
Kind regards,
Matt
SCAM
SCAM! Took my order 10 months ago, kept pushing back the date of the pre-order, item is still on the website for pre-order (March 2022) but they have cancelled my order due to not being able to fulfil it. Wish I had read the reviews first. STEER CLEAR!
1 March 2022
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
The Hut Group fails again
One of THG many business which must all use the same customer service template. Ordered some gifts for Valentine's Day. Before Valentine's Day and only just arrived now. Well 2/3 of the order. I also looked into the tracking that it had been shipped from the USA. Even though the delivery date was 3-4 days.
So still waiting for goods nearly 2 weeks later. Which i realise Amazon would have been the safer option. I unknowing ordered not realising they were part of the Hut Group. I think the actual Hutts from Star Wars would be safer to buy goods from
21 February 2022
Unprompted review
Reply from Mygeekbox
Hello Nathan,
I am very sorry to hear that you have not received your order as expected. I have popped you a message via your online account. If you head over to your account as soon as possible, we will be able to help sort this for you!
We look forward to resolving this issue for you😊
Kind regards,
Nicola
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Awful experience
Awful experience. As per other customers, ordered lego on 20th Jan for my elderly father as a present for our son for an item that was clearly never in stock. Never arived for his february birthday. Company insists my father logs into his account and won't speak to us but he does not have account as paid by PayPal and no other means of contacting. Managed to resolve and company issuing a refund but should not be selling stock it does not have and customer service was far from helpful. Think twice before ordering and definitely pay by PayPal in case of dispute.
14 February 2022
Unprompted review
Reply from Mygeekbox
Hello Craig,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Kayleigh
Avoid at all costs!!!!
UPDATE 22/2/22
I am still waiting for a refund. The item never left the warehouse, so I cancelled the order. I have been fobbed off for the last 2 weeks. It doesn’t take that long to process a refund. Absolutely disgraceful customer service.
I ordered a Lego set for my son on the 23rd January. It’s still showing as processing. I contacted them a week ago and they said it was delayed in the warehouse. I have followed up again but no reply as yet. Raising a dispute with PayPal. Very disappointed little boy!
8 February 2022
Unprompted review
Reply from Mygeekbox
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
This company should be avoided at all…
This company should be avoided at all costs .I ordered 2 items one of which was delivered but the other I was told was stuck in their warehouse, I requested a refund as the item was for a birthday present and I had to purchase it elsewhere. They told me I had to wait for their systems ,this was over a week ago and even now I have been told they will not issue my refund. Totally unacceptable
6 February 2022
Unprompted review
Reply from Mygeekbox
Hello Hazel,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have sent you a message via your online account in respect of this to provide some further assistance.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Scam no delivery or any communication…
Scam no delivery or any communication and I can’t contact anyone
5 February 2022
Reply from Mygeekbox
Hello Shelley,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have sent you a message via your online account in respect of this to provide some further assistance.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
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