This happened in 2019, I ordered a Rick and Morty swag box the first one that arrived was brilliant, But with my second order I was supposed to receive an exclusive metal print unfortunately it wa... See more
Company replied
Mygeekbox
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See what reviewers are saying
Terrible company takes far too long to dispatch orders, they are stuck for weeks at "processing", they advertise the delivery times as 1-2 days BUT don't tell you it takes them for ever to dispa... See more
Company replied
Easy website to navigate. Much easier than other sites previously used as you can either search or refine your search to whittle down what you're looking for. Edit... Arrived on time and t... See more
Company replied
I recently purchased a couple of t shirts for my grandson from the UK store. I am in Australia. There was a hiccup with postage unable to be found moving along through tracking but it was in the Austr... See more
Company replied
Company details
Information provided by various external sources
My Geek Box is a monthly mystery subscription service, sending curated boxes full of geeky gear to your door every month!
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW97RA, Northwich, United Kingdom
- www.mygeekbox.co.uk
LATE DELIVERY!!!! POOR DESCRIPTION
the item had a 2-3 day delivery it arrived 2 weeks late from AMERICA? buying from a uk site and seeing no description the film was a import I would not of purchased .this was a birthday present so the surprise was ruined I will never use again
21 August 2022
Reply from Mygeekbox
Hello,
Thank you for your review.
I am very sorry to hear of the delay with receiving your order and I do understand your disappointment. I have contacted you via your account, to assist you further with this matter. Please see this message, at your convenience.
I look forward to resolving this for you.
Best wishes,
Amy
Worse than the worst eBay sellers
I've had an easier time dealing with sketchy eBay sellers, Save your time and money. Over 2 months, and an item on my order is yet to arrive, but I can't cancel it because it's "marked as dispatched" (tho I was told this two weeks ago and twice more over a month ago) and have to wait til it arrives to return the item to get a refund... I wouldn't need a refund if I had my order. I suspect this circular policy makes it intentionally harder for people to actually get a refund. I've been offered £5 credit as "goodwill", that never materialised. I'd be ashamed to work for such a poor company, with such disregard for their customers. It seems other people have had this exact same experience. If you spend your money at this shop, it is likely you will never receive what you paid for, or your money back.
16 August 2022
Unprompted review
Reply from Mygeekbox
Hi Jaimie,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Nicola
Found site through search
Found site through search, present for my grandson who can’t wait for his birthday to get this item.
Once site found, straightforward to order.
14 August 2022
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
If you’re buying for a birthday, look elsewhere…
Bought an item from Geekbox for a birthday present for my partner on the 28th July. I assumed it would be shipped from the UK and delivered well in advance of his birthday on the 6th August. Have since discovered that it is en route from America and won’t be here until at least 11th August. Really disappointed with the delivery times and won’t be using them again.
4 August 2022
Reply from Mygeekbox
Hi Suzy,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Nicola
Very good but payment isnt showing up…
Very good but payment isnt showing up on my online banking for some reason it sometimes gets delayed for it to be received to my account but thsts only happend once I think it might be delayed but I have no clue
3 August 2022
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Nicola
Pre ordered set never came....
I pre ordered a set expecting it to be on or before the actual release date. No communication was of any use at all just generic answers to any queries. After 2 months of this I realised they never had any intention of fulfilling this order or had actually ordered any of these in the first place.I cancelled and got my money back. For weeks I had my 9 year old asking when it was arriving. Disappointing from start to finish.
2 August 2022
Unprompted review
Reply from Mygeekbox
Hi Kerry,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Best wishes,
Jamie
Excellent website found what I was…
Excellent website found what I was looking for easily
29 July 2022
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Unfortunate mixup!
I ordered a jumper which said on the website would be delivered by this week and unfortunately there were shipping issues and the item hadn’t been sent. I requested a refund which has been processed and although it’s disappointing it’s great to see a business that is responsive to its customers.
27 July 2022
Unprompted review
Reply from Mygeekbox
Hi Dave,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Nicola
Found the products I wanted
Found the products I wanted, website is easy to use the purchase was smooth all great.
26 July 2022
Reply from Mygeekbox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
I made a oder in March and still…
I made a oder in March and still haven't received my items.
17 July 2022
Reply from Mygeekbox
Hello,
Thank you for leaving your review.
I can advise that we are awaiting the stock of the products to arrive in the warehouse. We will then debit the funds and dispatch the order to you.
Sue
Five Star service!!!!
9 July 2022
Reply from Mygeekbox
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Very satisfied customer
Would highly recommend to everyone, fantastic company who bends over backwards to meet your needs.
6 July 2022
Reply from Mygeekbox
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
So easy to order really excited what to…
So easy to order really excited what to get coming now :) my daughter is super excited
3 July 2022
Reply from Mygeekbox
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Completely stumbled upon the site by…
Completely stumbled upon the site by accident and found a pop I really wanted, was delighted.
3 July 2022
Reply from Mygeekbox
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Mygeekbox
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Mygeekbox
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I am still waiting for parcel will…
I am still waiting for parcel will reply again once satisfied
24 June 2022
Reply from Mygeekbox
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Pre order cancelled six months after initial order.
Placed a pre-order 11/06/21 several delay reminders and as an end result they cancelled my order just a couple weeks ago stating insufficient quantity.
Still haven't received a refund.
This was $129.00.
I'm pursuing my refund.
24 June 2022
Unprompted review
Reply from Mygeekbox
Hi Steve,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Nicola
Would recommend and quick delivery.
15 June 2022
Reply from Mygeekbox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Easy to use site
Easy to use site. Found the item I was looking for quickly. Payment was made hassle free.
7 June 2022
Reply from Mygeekbox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
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