Mr Clutch Reviews 

4,205
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and professionalism of the staff. Many appreciate the helpful and knowledgeable team who provide clear, honest advice and keep them informed throughout the process. The booking process is often described as easy and seamless, with people finding the pricing competitive and offering good value for money. However, some customers also noted issues with vehicles being damaged during service or work not being completed as expected. A few other people also felt that communication was poor, with complaints being handled dismissively or emails ignored. Additionally, some reviewers experienced unexpected price increases or found quotes to be significantly higher than competitors.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Price

People report positive experiences with price, often noting reasonable and competitive rates for services and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Booking process

Customers consistently report positive experiences with the booking process, finding it easy and seamless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

I go to Mr Clutch every year for a major service and MOT and from booking online dropping off the car and then picking it up when i have had a phone call from them that everything was finished is easy... See more

Company replied

Rated 5 out of 5 stars

Woke up to a flat battery on a Saturday morning. Had to drive elderly parents home 100 miles away that day. Phone garage and got a new battery ordered and fitted all before lunch time. Great re... See more

Company replied

Rated 5 out of 5 stars

Another great experience with Mr. Clutch. They’re always honest, reliable, and deliver exactly what they promise. I went in with an engine light issue and was told the part would arrive early next wee... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,205)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly helpful and efficient…

Very friendly helpful and efficient service.

28 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Julie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Booked MOT on the day and it took less than an hour!

28 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Natalie Holden,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent customer service

28 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Craig Parkin,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very helpfull and efficient service and…

Very helpfull and efficient service and staff

25 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Chingford Mr Clutch

I've used the Chingford branch of Mr Clutch for many years and found them knowledgeable, professional and always friendly

26 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Shavaunn Fearne,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Great service, fixed our fault expertly and in good time.

26 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Rakesh Patel,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great crew at bedminster Bristol…

Great crew at bedminster Bristol branch. Friendly and customer focused

23 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr Martin Brooks,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great Team, and honest.

Its very rare I write a review, but felt this service received at Mr Clutch, deserves it!

After looking for a while for a Garage to be able to do MOT and a Top Service, I got recommended to use Mr Clutch, on "Lodge Causeway"

Was welcomed into the reception from a couple of the staff, what felt good already,
I already knew the car was possible going to fail as something wasnt right when driving it.
A couple of hours into it, this was confirmed, and I was pleasantly surprised at how cheap the repairs were going to be!

Although I couldnt collect my car until the following day, it wasnt a huge problem, as my car would be sorted :)
And so much more comfortable to drive

So a big thank you to all the staff at Mr Clutch - Fishponds Branch, for doing an excellent job, not rushed, and not charging the earth like other Garages!

19 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Terry Garrett,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Positive experience, would use them again

Online booking easy to navigate. Turned up on time for MOT, parked and left them the keys. Town centre a few minutes up the road so walked there and had a wander. Returned 45 minutes later just as they were finishing test. Found staff friendly and the whole experience hassle free. Will use them again

24 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Stephen G,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

All sorted no problems good service

24 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tony,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service

MOT and Major Service on my ancient little car - still going!

21 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service!

Excellent !!
MOT done on time with no failures and was done in 45min
Thank you Enfield team!!!

21 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Karina Guerra,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

What’s the saying. Buy cheap buy twice!

After a visit there, I had to go elsewhere to correct their work so paid twice. Customer Service were so not bothered!

You want invoice no. 07511417**

21 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Stars of Crayford

Easy booking, easy drop off, easy payment, easy collection, and everything fully explained. Just what you want from a garage! Staff at Crayford are all very pleasant too.

19 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Amazing service.

Amazing service.

19 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Omar,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Thank you for the great service you…

Thank you for the great service you provide every time.

Leena

18 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Leena Brazier,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very friendly service

Very friendly service , have been using this garage for years

17 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Pariagsing Takooree,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Quick and painless

Quick and painless. Guy behind the desk runs a tight ship and everything runs smoothly. Many thanks

17 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Katrina,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good friendly customer service

Good friendly customer service. Not pushy.

16 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Michael Watts,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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