Helpful person on the phone. No 5* because the online purchase didn't work, and there was no indication as to why until I spoke to someone on the phone. Other than that, good value. Hopefully, it will... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Just done my pet insurance for our 2 german shepards and was surprised how easy and how competitive the quote was. It's given us peace of mind knowing both dogs are now covered to a high degree.
I have always trusted and appreciated the service and communication from MoreTh>n Pet Insurance and continue to do so....although my renewal offer this year was 12% higher than last year...for no appa... See more
It was very easy to follow the online prompts to get my pet insurance quote. It was a reasonable quote with good cover so I bought it. Hopefully I won't need to use it, but if, in the future I do need... See more
Company details
Written by the company
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Contact info
Ty Admiral, David Street, CF10 2EH, Cardiff, United Kingdom
- enquires@morethan.com
- www.morethan.com
3.8
Great
16K reviews
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Poor communication
Poor communication, slow payments, no portal to log into to see the status of your claim.
Vets have sent clinical history into More Than but they state it’s not received.
Very poor service
20 March 2026
Reply from morethan.com
Hello,
We appreciate you bringing this to our attention. We're sorry to hear about the issues you've experienced with communication, payment delays, and claim status visibility.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com , so we can review what happened. We appreciate you bringing this to our attention.
Alex
The team were able to get me the same…
The team were able to get me the same package as last year with only a very small increase. I wanted to stay with more than for the first vet app that is on this policy. I find it so valuable for the speed to get peace of mind.
19 March 2026
Excellent customer service from a…
Excellent customer service from a lovely lady called Jess. Jess changed everything for me and helped retain me as a customer.
17 March 2026
Value for money and politeness
Value for money especially in the climate we in now, communication was sound with a good knowledge of the product with staff very polite
19 March 2026
Unprompted review
Hassle free
It was very easy to understand and the terms of the policy were very good value
11 March 2026
Great communication .
18 March 2026
Great price and good level of cover.
18 March 2026
Good value policy.
I purchased the insurance online but did not receive any policy documents. However, the company contacted me straightaway once I raised the issue and provided me with everything. The policy is very reasonably priced and is better value than many others that I researched.
16 March 2026
Reply from morethan.com
Hello Margaret, I’m sorry to hear you haven’t received your policy documents, you should always get these shortly after purchasing, so I understand how frustrating this must be. I’ve passed your feedback on to the relevant team to look into what’s happened.
Thank you for bringing this to our attention.
Thanks,
Kate.
Hit and miss on renewals
Excellent member of sales team helped me on my expensive renewal. He couldn’t have been more helpful. So 5* for him. The 3* rating from me was the renewal price had doubled to over £1300 for only £2k cover which was totally appalling and I couldn’t justify that cost. I also have an excess and co-payment of 20% too. Cheapest option was to start a new policy but it didn’t cover the one condition my dog had.
12 March 2026
Reply from morethan.com
Hello, Thank you for your review and for recognising the help you received from our team member. We’re sorry the renewal price didn’t feel reasonable, especially with the excess and co‑payment already in place. It’s also disappointing that the new policy options didn’t include cover for your dog’s existing condition. We appreciate your feedback and will make sure it’s passed on.
Thanks,
Kate.
Very easy to find the right cover needed
10 March 2026
Online search
Easy process after finding this quote through a search engine for insurance comparison
6 March 2026
Terrible renewal prices and will…
Terrible renewal prices and will increase it anyway they can
8 March 2026
Unprompted review
Reply from morethan.com
Hello Brad, Thank you for your feedback. We’re sorry to hear you’re disappointed with the renewal price. We know how important fair and clear pricing is, and renewal costs can change for a number of reasons, including market conditions and individual policy details. If you would like to discuss your renewal please email us at ReviewFeedbackSupport@pet.morethan.com
Along with your policy number and query.
Thanks,
Kate.
Abysmal service with no empathy…
Abysmal service with no empathy whatsoever. They promised to look into my complaint about my treatment, even replied on Trust pilot promising the earth and have done nothing.
But it looks good underneath a poor review.
My pet dog ate something and was extremely ill requiring drips and a stay at the vets. She was excreting large amounts of blood and was extremely dehydrated.
To help the dog recover the vet prescribed a Probiotic paste to aid recovery.
On settlement the company despite deducting 45% from the bill would not pay the £27 for the probiotic apparently as its excluded in the small print ??
They have proved to me that they are absolutely unsuitable to use to insure a pet.
If i could leave less than a 1 start review i would.
Best of luck if you choose to take Pet insurance out with them, lets hope you do not have to claim !!
9 March 2026
Unprompted review
Reply from morethan.com
Hello Ste,
Thank you for taking the time to share your review. I’m extremely sorry to hear about how upsetting this experience has been for you, especially while you were dealing with such a worrying situation with your beloved dog. I completely understand how distressing it must have been to see her so unwell, and I’m sorry that you’ve been left feeling disappointed and unsupported.
I can see from your comments that you’ve been trying to resolve your concerns and don’t feel the updates you were expecting have been provided. This is not the level of service we want any of our customers to experience, and I appreciate you bringing this to our attention.
Please can you send your full name and claim number to the email address below? Once I have your details, I will contact the pet team to request they raise a complaint for your concerns to be properly investigated.
Thank you,
Rach
reviewfeedbacksupport@pet.morethan.com
The site is clear
The site is clear, unambiguous, easy to use, plus the product is very competitively priced.
9 March 2026
The premium to renew was £1000 but on a…
The premium to renew was £1000 but on a comparison website also with morethan was £450 for exactly the same policy. I advised that this marketing approach was longer acceptable and in breach of consumer duty . The answer I got was that my dog was one year older . When I explained that it was the same dog on both quotes she didn't get it.
4 March 2026
Reply from morethan.com
Hello Athol, Thanks for your review. We understand how confusing it can be to see different prices for what looks like the same policy, and we’re sorry the explanation you received didn’t fully address your concerns. We’ve passed your feedback on to the relevant teams so we can improve the clarity of our pricing and the support we provide.
Thanks,
Kate.
Pet Insurance Enquiry
Pet Insurance Enquiry
The person that I spoke to was pleasant,knowledgeable and friendly. She answered my many questions with patience and good humour. There was no pressure to buy the policy and she ensured that I was happy with the cover fir my pets. The price was really good and the cover excellent.
28 February 2026
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