Pet insurance quote via Comparethemarket was simply the best value going. Super level of cover at an excellent price plus free access to FirstVet. Was miles better value than any other.
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Based on these reviews
Your application experience is quite straight forward to follow , and if an anti techno person like me can follow it then there is hope for others . Thank you for keeping it simple.
I can't believe the poor reviews below. My experience has been completely different. I filed a claim on the 9th Nov when my dog became ill. Sadly, she had to be taken into hospital in the early hours... See more
Sadly back in June our cat Alba passed away, I called More Than to cancel the policy and spoke to the very lovely Stella she was so helpful and cancelled our policy she got all the details from me the... See more
Company details
Written by the company
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Contact info
Ty Admiral, David Street, CF10 2EH, Cardiff, United Kingdom
- enquires@morethan.com
- www.morethan.com
3.7
Average
16K reviews
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Excellent service
It was so easy funding the right insurance I needed everything explained which made the decision easy to go with more than.
Exceptionally good price really happy with the experience
3 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
More than Pet Insurance - shockingly appalling!
More than Pet Insurance.
Absolutely shocking and inefficient pet insurance process. Still waiting on my claim being processed, almost six weeks now. Numerous emails and phone calls, just going round and round in circles. Requests being made each time for medical history which has been supplied on numerous occasions along with all the relevant invoices. The whole process has been very stressful and time-consuming, biggest mistake ever taking out an insurance with them. Bitterly regret it. NEVER EVER AGAIN!!! Also tried to lodge a formal complaint and it is not very transparent on their website how to access this process. I have lodged a formal complaint via email, but I am not expecting much to be done about it. There seems to be deliberate time wasting and prevarication on their behalf.
14 April 2026
Unprompted review
Reply from morethan.com
Hello,
We regret to hear about the difficulties you've experienced with your claim and the complaint process. We apologize for the delays and frustration.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com , so we can review what happened. We appreciate you bringing this to our attention.
Alex
Very happy
Had no problem doing it on line straight forward easy to do also very happy with price
11 April 2026
Site was easy to use and gave me an…
Site was easy to use and gave me an accurate quote which was very competitive.
9 April 2026
Excellent service.
8 April 2026
Would not recommend
Our renewal went up by £15 a month, which in itself is shocking. But we had a letter to say that it will automatically renew so we do not need to do anything. I noticed this month that they stopped taking out the money. I called about this and they said it was their error and our pet is still protected if something happened . I said I could not afford to pay the 3 payments in one go. I was told I would get a call back from accounts... Now today nearly £200 has been taken from my bank.
8 April 2026
Unprompted review
Reply from morethan.com
Hello.
We’re really sorry for the worry and frustration this has caused. We understand how upsetting it must have been to see your renewal increase, be told the missed payments were our error, and then have a much larger amount unexpectedly taken from your bank.
While we’re glad you were reassured that your pet remained covered, we appreciate this doesn’t make the situation any easier - especially when you were waiting for a promised call back and had explained that paying multiple months at once wasn’t affordable.
We’d like to look into this properly and make sure the situation is reviewed by the right team. If you still need assistance, please email us your policy details along with your best contact number to reviewfeedbacksupport@pet.morethan.com , and we’ll arrange a call back from the relevant team as soon as possible to discuss this with you.
Thank you for bringing this to our attention, and we’re sorry again for the inconvenience caused. - Courtney
Lady very helpful and compassionate
Lady very helpful and compassionate. My queries dealt with quickly and efficiently.
17 March 2026
Dog insurance quote
Easy website, everything as described, clear information on insurance types. Very competitive pricing
4 April 2026
Was an easy experience on line and the…
Was an easy experience on line and the price was good. Have used more than before and happy with this company
2 April 2026
Your application experience is quite…
Your application experience is quite straight forward to follow , and if an anti techno person like me can follow it then there is hope for others . Thank you for keeping it simple.
18 March 2026
Helpful staff when I had a query on the…
Helpful staff when I had a query on the application
Quote was very good and cheaper than previous provider with better cover so was a winner for me
1 April 2026
Reply from morethan.com
Hello Miss Murphy.
We’re sorry to hear that you found the conversation difficult to understand, that’s certainly not the experience we want for our customers. Thank you for sharing your feedback, as it helps us improve the clarity of our service. - Courtney
Helpful and exactly what I wanted
30 March 2026
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