Helpful person on the phone. No 5* because the online purchase didn't work, and there was no indication as to why until I spoke to someone on the phone. Other than that, good value. Hopefully, it will... See more
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Review summary
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Just done my pet insurance for our 2 german shepards and was surprised how easy and how competitive the quote was. It's given us peace of mind knowing both dogs are now covered to a high degree.
I have always trusted and appreciated the service and communication from MoreTh>n Pet Insurance and continue to do so....although my renewal offer this year was 12% higher than last year...for no appa... See more
It was very easy to follow the online prompts to get my pet insurance quote. It was a reasonable quote with good cover so I bought it. Hopefully I won't need to use it, but if, in the future I do need... See more
Company details
Written by the company
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Contact info
Ty Admiral, David Street, CF10 2EH, Cardiff, United Kingdom
- enquires@morethan.com
- www.morethan.com
3.8
Great
16K reviews
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Competitive pricing
Used a compare site & your company came up with. Have used you before. Good value for money when compared with others. Thank you
10 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Total garbage and impossible to…
Total garbage and impossible to contact. I pay by direct debit but have no policy details sent to me after the automatic renewal. Impossible to communicate with them. Endless emails wanting reviews none of which accept a reply. Their chat system does not work, Their email contact wants a policy number before continuing. Yeah, right. I want to find out my policy number. They never seem to answer the phone and opening times are different on different pages. God help me if I actually wanted to make a claim. AVOID THIS COMPANY IF YOU POSSIBLY CAN
7 March 2026
Unprompted review
Reply from morethan.com
Hello Robert.
Thank you for sharing your experience with us, and I’m genuinely sorry to hear how frustrating this has been for you. This is absolutely not the kind of journey we want any of our customers to have, and I completely understand how stressful it must feel when you just want a simple answer about your policy.
I’d really like to help get this sorted as quickly as possible. If you could please email us the following details to reviewfeedbacksupport@pet.morethan.com, I’ll make sure they’re passed straight to the right team who can contact you directly:
- Full name
- Date of birth
- Postcode
- Best contact number
Once we have this information, we’ll get someone in touch who can locate your policy and clear things up for you.
Thank you again for letting us know, we appreciate your patience, and we’re here to help get this resolved. - Courtney
Insuring my young cat was straightfowrd.
user friendly gave me the costs i would incur. some of the sites were a bit difficult to understand straight away.
1 March 2026
My pet insurance renewal
My pet insurance was up for renewal , I have autism , learning difficulties and other mental health problems- and the lady I spoke with on the phone named Louise Hale was absolutely brilliant with me , she fully took the time to understand me and made reasonable adjustments for me , she was brilliant , I’d highly recommend her to other customers who have the same or similar problems , she spent extra time on the phone with me , and really took the time out to help me and to go through things with me.
Thank you again Louise - I would really recommend her for her brilliant customer service thank you again !
6 March 2026
Unprompted review
Helpful advisor made application easy.
Lovely lady helped me complete my policy application. Was confident I had given all necessary information about my elderly cat to ensure I have a policy that will cover any future needs.
3 March 2026
Pet insurance
Got all the requirements I needed for my dog , great cover better than my existing one and a great price
2 March 2026
Very straight forward.kijy5
Very straight forward, very good level of cover with competitive pricing. Improved the out going lnsurance premium by over £90.
25 February 2026
Was very straightforward
Was very straightforward , I had made a mistake on my application and it was rectified very quickly and they were very helpful
20 February 2026
AVOID AVOID AVOID
Two claims for my dog worth over £4000 both approved but neither paid out due to an IT issue and no one can tell me how long it will take to get resolved. Insurance policy not worth the paper it is written on. AVOID AVOID AVOID
27 February 2026
Unprompted review
Reply from morethan.com
Hello Alan,
We're very sorry to hear about the payment issues with your approved claims.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com, so we can review what happened. We appreciate you bringing this to our attention.
Alex
Easy to use website
22 February 2026
Still in limbo
Still in limbo. I was trying to get new insurance for a dog we are adopting from 8 Th August. I do not have details of Pet Policy number. Have printed off some of the policy ,42 pages so far. I would like to have had the policy number earlier. You have all my bank details and I have noti g
23 February 2026
Reply from morethan.com
Hello Ian.
Thank you for your feedback and I'm sorry for the trouble you've had.
To help get this resolved as quickly as possible, I’ve passed your details on to the relevant team, who will be able to locate your policy information and get in touch with you directly. They’ll be able to provide the policy number and assist with anything else you need.
Thank you for your patience, and I hope this is sorted for you very soon. - Courtney
I took out a pet insurance policy for a…
I took out a pet insurance policy for a dog, but due to no fault of his own the owner decided to keep him, I cancelled the next day and I received an email from More Than to say that my policy was cancelled, peace of mind really. 👍
14 February 2026
Avoid and look around. Not helpful
Avoid MoreThan and their underwriters (Admiral) like the "plague". Absolutely useless with claims, can't get different conditions right and less than an hour after my cat was put to sleep I had an email asking for more details. They're damn lucky I can't use phones (I'm deaf). If (and it's a BIG if) I get anymore pets I'd rather be without insurance if Morethan was the only option
*UPDATE*....no thanks Alex. Took you guys 7 weeks to sort out a complaint and as usual it was totally useless
22 February 2026
Unprompted review
Reply from morethan.com
Hello Barbara,
We're very sorry to hear about the difficulties you experienced with your claim and the timing of our request.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com, so we can review what happened. We appreciate you bringing this to our attention
Alex
We have received no confirmatory email
20 February 2026
Reply from morethan.com
Hello, Thank you for your review. I’m sorry to hear that you haven’t received a confirmation email. This isn’t the experience we want for our customers. I have requested for your documents to be resent to you. Thank you for taking the time to leave us a review, we take all feedback on board.
Thanks,
Kate.
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