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morethan.com Reviews 16,030

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TrustScore 4 out of 5

3.8

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 436 reviews, reviewers had a great experience with this company. Many customers found the process of setting up their pet insurance to be very easy and straightforward, often highlighting competitive quotes and good coverage. People frequently praised the staff for being helpful, professional, and excellent, providing clear explanations and swift responses to inquiries. The overall service experience was often described as positive, with many appreciating the ease of finding the right insurance and the helpfulness of the advisors. However, some customers also noted significant issues with claims, reporting long delays, lack of communication, and even rejections without clear explanations. There were also concerns about substantial price increases upon renewal, with existing customers sometimes facing much higher premiums than new customers for the same policy. A few other people also felt that customer service lacked empathy and that the company did not honor competitive pricing for loyal customers.

What people talk about most

Price

People report ambiguous experiences with price, with many finding competitive or reasonable prices for their... See more

Claim

Customers express significant dissatisfaction with the claim process, citing unacceptable delays and a... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction, noting easy... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers praising the great customer... See more

Staff

Clients share positive opinions on staff, with many reviewers describing them as excellent, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful person on the phone. No 5* because the online purchase didn't work, and there was no indication as to why until I spoke to someone on the phone. Other than that, good value. Hopefully, it will... See more

Rated 5 out of 5 stars

Just done my pet insurance for our 2 german shepards and was surprised how easy and how competitive the quote was. It's given us peace of mind knowing both dogs are now covered to a high degree.

Rated 5 out of 5 stars

I have always trusted and appreciated the service and communication from MoreTh>n Pet Insurance and continue to do so....although my renewal offer this year was 12% higher than last year...for no appa... See more

Rated 5 out of 5 stars

It was very easy to follow the online prompts to get my pet insurance quote. It was a reasonable quote with good cover so I bought it. Hopefully I won't need to use it, but if, in the future I do need... See more

Company details

  1. Insurance Agency
  2. Home Insurance Agency
  3. Insurance Company
  4. Pet Insurance Company

Written by the company

Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!

Contact info

3.8

Great

TrustScore 4 out of 5

16K reviews

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Rated 3 out of 5 stars

Hard to understand advisor

Hard to understand advisor

30 March 2026
morethan.com logo

Reply from morethan.com

Hello Miss Murphy.
We’re sorry to hear that you found the conversation difficult to understand, that’s certainly not the experience we want for our customers. Thank you for sharing your feedback, as it helps us improve the clarity of our service. - Courtney

Rated 5 out of 5 stars

I went to hadley bowling green Inn for…

I went to hadley bowling green Inn for the weekend and I would recommend it to my friends and I would definitely go back again the food was amazing staff very friendly and helpful place is very clean it's in the countryside and it was very peaceful thank you to all the staff for making my stay very pleasant

27 March 2026

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