Moneyspire Reviews 

138
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the user-friendly experience, highlighting the product's ease of use and intuitive interface. Many people also appreciate the exceptional customer service, noting prompt responses and helpful support. Reviewers find the software to be very useful, with many features meeting their needs and improving with regular updates. However, some customers also noted specific issues with the product's functionality, such as difficulties with accurate data import, syncing, or managing investments. A few other people also felt that certain features were lacking or did not perform as expected, and some experienced unaddressed bugs. Though some reviewers mentioned slow or unhelpful responses from support, the general sentiment regarding customer service remains positive.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the program quite fine,... See more

Response time

People report positive experiences with response times, often receiving prompt and professional feedback.... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and patience of... See more

Product

Reviewers highlight ambiguous aspects of the product, with some finding it to have everything they need and... See more

Staff

Customers had positive experiences with staff, with many reviewers describing the support team as great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

i am quite satisfied with the product. though, i would like it had possibilities to disable some features i personnally don't need at all and somehow they bother me ; like : compensation

Rated 5 out of 5 stars

Moneyspire Support is absolutely great. Any problem I had was solved promptly. Several financial programs can't be used outside the US or Canada. I'm italian living in Brazil. Moneyspire was my savior... See more

Rated 5 out of 5 stars

I love the fact of 'no annual subscriptions'. I used quicken for over 30 years and completely disliked it when they started their subscription program. I did a search a few months ago for alternatives... See more

Rated 5 out of 5 stars

After moving away from the Quicken solution, I've been pleasantly surprised and refreshed with Moneyspire. The features I need are all here. I've had great experiences with the support team. The produ... See more


Company details

  1. Software Company

Written by the company

Inspiring your financial success™ – Join all the people, small businesses and organizations around the world who already use Moneyspire® personal finance software to manage their money. With our powerful software, we help you take control of your money so you can achieve your full potential.


Contact info

3.9

Great

TrustScore 4 out of 5

138 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(138)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

This is an entrapment programme

This is an entrapment programme. There is no free version. After using MoneySpire for two years, they have lost all my account records and will only reopen my account if I pay 56 pounds for an upgrade.

4 November 2024
Unprompted review
Rated 2 out of 5 stars

Subpar experience

I am currently a Quicken user and decided to switch over to Moneyspire but so far my experience has been subpar. I am having a terrible time with Moneyspire Connect. My accounts are connecting but no transaction are downloaded. I have sent several emails to support with no response. I have shut off my membership to quicken as I am thinking of going back to quicken if this issue is not resolved.

18 October 2024
Unprompted review
Rated 2 out of 5 stars

Charge appeared on credit card

Charge appeared on credit card, and unable to get answer as to what charge is for. I have used Moneyspire for 2 years, signed up for free version. I only need to keep track of checking account instead of on paper. Reports do not print fully and customer is unable to change the layout of report on paper, such as, changing from portrait to landscape.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Moneyspire Is a Perfect Low Cost Replacement For Microsoft Money

I'm afraid I have to disagree with the previous comments. In my experience, following the demise of Microsoft Money, Moneyspire has been the best alternative home finance program I have discovered.
I used Microsoft Money until early 2023, when a computer hardware upgrade made my original program unusable. Foolishly, I had not downloaded a CSV copy of the Money data to import elsewhere, so I was utterly lost.
I tried about six alternative programs, each purporting to be as good as Microsoft Money and easy to use. Had I had a CSV file to import, perhaps all would have been well, but starting from scratch, this was not my experience. I did not find any paid programs I tried to be easy or intuitive. Live bank connections (if needed) seemed to require constant renewal. That is until I came across Moneyspire.
In April 2023, I purchased Moneyspire (only $60, including live Bank Connect and Cloud Sync) and have been delighted with the ease of use. There was an initial learning curve, but I soon discovered that this program included everything I needed, including a replacement for Microsoft Money.
During the past year I have had no problems with the software, the live bank connection and cloud server have never failed. The only time I needed to contact support, I had a helpful and speedy response. I have been so delighted with Moneyspire that I have upgraded to the improved 2025 version.
I couldn't be happier with this program at such a low cost!

11 October 2024
Unprompted review
Rated 2 out of 5 stars

Months of harassing emails to upgrade

Months of harassing emails to upgrade. After refusing to upgrade the program is abruptly crippled without any notice that support will be discontinued and there will be no further internet capabilities. Also by not upgrading an annoying and permanent banner is placed at the top of the program further harassing you to upgrade. Program does work reasonably well but often the settings have to be reset. This program is not worth the extreme cost they now charge..$99. I paid $15 a few years ago with significant price increases each year with little program improvements to justify such a high cost. Looking for alternative.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

All reviews below mirror my experience.

All reviews below mirror my experience.

1. I've been using Moneyspire for probably 5 years now. Originally, I did not have to upgrade yearly for the sync to work, that seems to have changed in the last year or so.
2. User interface is average at best. I've found that approx every 5th time I open the app, the formatting is whacked and I have to spend a minute or so getting the formatting back to normal. This happens waaay to frequently for a paid app.
3. I submitted a ticket to support 5 days agoo...crickets.

At this point, the value prop doesn't work.

I'm willing to pay more for a product that provides good service is anyone has a suggestion.

9 April 2024
Unprompted review
Rated 1 out of 5 stars

Agree with previous comments

Agree with previous comments. If you do not upgrade, you cannot sync. You can still use the register. Sync is not very reliable. The upgrade use to be reasonable but doubled in the last year. Not worth $70 upgrade or early discounts.

31 October 2023
Unprompted review
Rated 1 out of 5 stars

I thought I could buy it once and…

I thought I could buy it once and update to the newest version every other year. NOPE. They cut off the online access for previous versions. Same as Quicken. BYE BYE MONEYSPIRE. If I have to upgrade every time you get a newer version, I will go back to quicken.
Plus on my 2023 version, I am now getting an upgrade now banner that will not go away

12 November 2023
Unprompted review
Rated 1 out of 5 stars

Moneyspire lost my transactions.

Suddenly a few weeks ago, our account lost all of it's transactions for me except for the most recent two months and lost ALL of my husband's checking account and saving's account transactions. As customer support tried to help me, the problems grew and grew. Soon I could no longer save anything because it said I didn't have permission to "write", only save. Yet when I checked the file, it said I did have permission to read AND write. The more I followed instructions, the worse the problems grew and I feared that Moneyspire had contaminated my computer so I deleted it and told customer service. They never replied to my last email and never offered a refund.

10 August 2023
Unprompted review
Rated 2 out of 5 stars

I renewed my Moneyspire account as I…

I renewed my Moneyspire account as I believe the app is easy to use and reasonably priced. However, their support is non existant. As I'm unable to access the cloud service nor the banking connect function even though I purchased a valid license. Four emails later, NO response from support (which is only by email)
Ready to contest the charge and move to another platform

2 January 2023
Unprompted review
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