The Lenovo 390x I bought for myself was so good I bought this second one for my wife. Using them basically as juke boxes plus with a couple of edifier powered shelf speakers thro' a dac. Proving more... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Early days yet but the product was easy to set up, the features are all as advertised and the condition is nearly as new, so the price paid was very competitive and justified. The purchasing procedu... See more
What made my experience great? Well, everything. From the ordering to communication, to delivery. To unpacking the well packed refurbished computer, that looked brand new. To getting info from th... See more
I required a cheap but good everyday lightweight laptop for browsing, emails watching YouTube, etc. I find my own business laptop cumbersome. I chose a refurbished Microsoft Surface Laptop 3 from Micr... See more
Company details
About Micro Dream Limited
Written by the company
At MicroDream, we specialize in providing high-quality refurbished laptops and desktop computers at affordable prices.
Since our establishment in 2009 in Devon, United Kingdom, we’ve been dedicated to delivering exceptional customer service and satisfaction. As a Microsoft Authorized Refurbisher (MAR), we take pride in our ability to transform low-grade devices into like-new condition.
Our experienced team uses cutting-edge technology to ensure that every product meets our high standards. We’re particularly proud of being the largest company in the UK specializing in keyboard reprints.
With a commitment to quality and affordability, we continue to grow and serve our customers with reliable, refurbished technology solutions.
Since our establishment in 2009 in Devon, United Kingdom, we’ve been dedicated to delivering exceptional customer service and satisfaction. As a Microsoft Authorized Refurbisher (MAR), we take pride in our ability to transform low-grade devices into like-new condition.
Our experienced team uses cutting-edge technology to ensure that every product meets our high standards. We’re particularly proud of being the largest company in the UK specializing in keyboard reprints.
With a commitment to quality and affordability, we continue to grow and serve our customers with reliable, refurbished technology solutions.
Why is being a Microsoft Authorised Refurbisher (MAR) important?
Written by the company
- Professionally Refurbished Computers
- We specialize in providing the highest quality refurbished laptop and desktop computers at great prices! Like several other successful businesses, we have grown from our humble beginnings of being started in a basement to becoming one of the top companies in our field.
- Genuine Software
- As a Microsoft Authorised Refurbisher you will receive a legal Certificate of Authenticity (C.O.A.) attached to the computer, and a valid version of Microsoft Windows 10 operating system installed on every computer that is purchased through us.
- Peace Of Mind With Great Quality & Value
- After several years of hard work and dedication, we have become a Microsoft Authorised Refurbisher! There are only 5 MARs in the United Kingdom. As a Microsoft Authorized Refurbisher, we must follow strict requirements established for the MAR program by Microsoft. These requirements are designed to ensure that you receive a high quality and professionally refurbished computer.
- Free Delivery
- Free UK Delivery on all orders.
- 30 Day Money Back Guarantee
- All our desktop computers and laptops are put through extensive testing as part of the refurbishing process by experienced technicians so we are able to offer our 30 day Money Back Guarantee with complete confidence.
Contact info
12 Brixham Enterprise Estate, TQ5 9DF, Brixham, United Kingdom
- https://microdream.co.uk/helpdesk/
- www.microdream.co.uk
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
I ordered a keyboard for a laptop supposedly on next day delivery (I missed the 1pm cut off so no worries) so I expected it 2 days later, it hadn't arrived so I tried to look at the tracking. It said it was delivered but 100% did not get delivered, we have cctv in our reception in a small office building on it's own.
I contact Micro Dream and they said to check everywhere, with neighbours, check where the postie usually leaves it etc. I did all of that and no joy.
They repeated the same thing to me twice more after telling them it has definitely not been delivered. It seemed like they didn't believe me when I told them I had done so.
I then tried calling Royal Mail and eventually got told it was delivered to a premesis 0.8 miles aways, great, can you tell me where please? no they said, we'll have to raise it with your local office and they will be in touch within 3 days and they will look to get it resolved in 10 days.
This was not acceptable to me so I went back to Micro Dream and they just said it's not considered lost until after 15 days and in their T's&C's that I'll have to fill in a non delivery form in case this is a fraudulent claim..for a £20 keyboard.
I was always taught in business it's not IF something goes wrong (because it will at some point) it's how you deal with it that matters. Terrible customer service, terrible attitude.
I sourced the part from another supplier in the end.
I wouldn't bother with these people, the aftersales is terrible.
14 November 2025
Reply from Micro Dream Limited
Thank you for taking the time to leave a review and I’m sorry for the frustration this situation has caused.
In cases where Royal Mail mark a parcel as delivered, we are required to follow their formal investigation process before we can replace or refund an item. This includes:
Asking you to check with neighbours / usual delivery points
Waiting for Royal Mail to complete their internal checks and confirm the outcome
Asking you to complete a non-delivery declaration form – this is a standard anti-fraud requirement used by many retailers, not an accusation against you personally, even for lower-value items.
Royal Mail did not initially class the parcel as lost, which is why we explained that we had to wait until the required timeframe had passed before we could proceed further. We understand this is inconvenient, but we cannot simply override their process.
I’m sorry that our explanations came across as unhelpful or disbelieving – that was not our intention. We do try to balance good customer service with the procedures we are legally and contractually required to follow with couriers.
If you would like us to review this case again, please contact us with your order number and we’ll be happy to re-check the Royal Mail investigation and see if there’s anything further we can do now.
Excellent Service and Price
Clear easy to use website. Ordering prices simple. I was delighted with the laptop I was able to purchase for a very attractive price. The delivery was also excellent with a one hour time window and arrived in really good packaging. I only bought a simple spec laptop which is all I need for my purposes, but it was easy to set up and has worked very well since. The laptop was spotless and I am delighted with it. In summary, excellent company, price, product and service, highly recommended
19 November 2025
I certainly won't be buying refurbished…
I certainly won't be buying refurbished again. The terms and conditions pretty much cover anything and everything.
Its bias is towards the company and not the consumer.
All I want is some acceptance regarding buying a laptop that wasn't fit for purpose and the battery dying within 4 months of purchase.
Im now looking to seek a full refund via the small claims court.
25 November 2025
Unprompted review
Excellent service and good value.
19 November 2025
I’ve never used the company before but…
I’ve never used the company before but so far all good, item as described
Delivery good and on time. Very pleased with the service I have received so far.
10 November 2025
First class
27 January 2025
Do not use will send items which will…
Do not use will send out old laptops etc which will only less then 6 months and then claim that the part no matter what part is not covered by warranty which surprise surprise. They will rip you off and refuse any refund for an item which is unfit for purpose.
19 November 2025
Unprompted review
Arrived in good time well packaged
Arrived as stated in good time. Product was new as advertised. Would use again. Thank you
9 October 2025
second time I purchase from them
second time I purchase from them, and again their service is speedy and the product excellent
26 August 2025
They do what they say
They do what they say. Product as described, delivered when they say. Product quality is excellent.
10 November 2025
The la top installation.
The item was delivered on time and it was undamaged. The laptop was in very good condition. The startup worked as directed. I have successfully installed Ubuntu on this machine today.
7 November 2025
The Lenovo 390x
The Lenovo 390x I bought for myself was so good I bought this second one for my wife. Using them basically as juke boxes plus with a couple of edifier powered shelf speakers thro' a dac. Proving more than adequate entertainment centres for the average sized room and more flexible (and cheaper) than dedicated hi fi!
30 October 2025
Good quality products at very good…
Good quality products at very good prices, used this company many times always pleased with the outcome
6 November 2025
Everything as promised
The phone was in 'GOOD' condition as stated and arrived the next working day as promised.
6 November 2025
I’ll need more experience with my new…
I’ll need more experience with my new device
Get new memory card
So far I’m very happy
28 October 2025
The advert for my phone was clear…
The advert for my phone was clear helpful and easy to follow .
Ordering and , payment was simple. Delivery was fast, on time and well packed.
Overall excellent
3 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.