Micro Dream Limited Reviews 

6,822
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the refurbished products, which often arrive looking and performing like new, offering great value for money. Many people appreciate the prompt and efficient delivery service, frequently noting good packaging and clear communication. The overall service is often described as professional and highly satisfactory, leading many to express their intent to make future purchases. However, some customers experienced issues with product condition, such as unmentioned pressure marks on screens or broken anti-slip pads. A few also reported problems with delivery, including failed attempts by couriers or longer-than-expected waiting times. There were also instances where customer support was criticized for not taking responsibility for product faults or for charging for repairs.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that refurbished items appear new and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Consumers are highly satisfied with the quality of refurbished products, often describing them as looking and... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and fantastic... See more

Price

People report positive experiences with price, often finding products to be an absolute bargain and offering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Lenovo 390x I bought for myself was so good I bought this second one for my wife. Using them basically as juke boxes plus with a couple of edifier powered shelf speakers thro' a dac. Proving more... See more

Rated 5 out of 5 stars

Early days yet but the product was easy to set up, the features are all as advertised and the condition is nearly as new, so the price paid was very competitive and justified. The purchasing procedu... See more

Rated 5 out of 5 stars

What made my experience great? Well, everything. From the ordering to communication, to delivery. To unpacking the well packed refurbished computer, that looked brand new. To getting info from th... See more

Rated 5 out of 5 stars

I required a cheap but good everyday lightweight laptop for browsing, emails watching YouTube, etc. I find my own business laptop cumbersome. I chose a refurbished Microsoft Surface Laptop 3 from Micr... See more


Company details

  1. Computer Store
  2. Software Company

About Micro Dream Limited

Written by the company

At MicroDream, we specialize in providing high-quality refurbished laptops and desktop computers at affordable prices.

Since our establishment in 2009 in Devon, United Kingdom, we’ve been dedicated to delivering exceptional customer service and satisfaction. As a Microsoft Authorized Refurbisher (MAR), we take pride in our ability to transform low-grade devices into like-new condition.

Our experienced team uses cutting-edge technology to ensure that every product meets our high standards. We’re particularly proud of being the largest company in the UK specializing in keyboard reprints.

With a commitment to quality and affordability, we continue to grow and serve our customers with reliable, refurbished technology solutions.

Why is being a Microsoft Authorised Refurbisher (MAR) important?

Written by the company

Professionally Refurbished Computers
We specialize in providing the highest quality refurbished laptop and desktop computers at great prices! Like several other successful businesses, we have grown from our humble beginnings of being started in a basement to becoming one of the top companies in our field.
Genuine Software
As a Microsoft Authorised Refurbisher you will receive a legal Certificate of Authenticity (C.O.A.) attached to the computer, and a valid version of Microsoft Windows 10 operating system installed on every computer that is purchased through us.
Peace Of Mind With Great Quality & Value
After several years of hard work and dedication, we have become a Microsoft Authorised Refurbisher! There are only 5 MARs in the United Kingdom. As a Microsoft Authorized Refurbisher, we must follow strict requirements established for the MAR program by Microsoft. These requirements are designed to ensure that you receive a high quality and professionally refurbished computer.
Free Delivery
Free UK Delivery on all orders.
30 Day Money Back Guarantee
All our desktop computers and laptops are put through extensive testing as part of the refurbishing process by experienced technicians so we are able to offer our 30 day Money Back Guarantee with complete confidence.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,822)

269 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good last time so I used them again

My laptop arrived sooner than I expected and I am very satisfied with it - same as last time I used Micro Dream. So a good consistent performance. Also their helpdesk was on hand for rapid-response queries on WhatsApp to help with the delivery process. Very impressed.

10 December 2025
Rated 5 out of 5 stars

Super pleased with my new Laptop

Laptop arrived on time and very well packaged. Condition was "as new" Easy and fast to work through set up. No hesitation in recommending Microdream to anyone.

15 December 2025
Rated 5 out of 5 stars

Excellent - just what I wanted

Excellent description. Just what I wanted. Bought my previous Microdream ThinkPad April 2017 which has done great service and still going strong - but I had to upgrade to a newer model because of the Microsoft move from Windows 10 to Windows 11. All now safely installed and updated. Thank you

18 November 2025
Rated 5 out of 5 stars

Refurbished Dell Latitude 5490 is excellent

My refurbished Dell Latitude 5490 was upgraded as per my request. Setting up W11 was easy. Overall I am very pleased so far as the new laptop is a big improvement on my previous old one. The only negative aspect was the courier company - they would not leave item in a designated safe place nor with a neighbour so the first delivery attempt failed; 2nd attempt : I arranged to be at home but delivery driver did not arrive and marked the delivery as "failed" and then sent me a picture of a hedge; but the third attempt worked !

27 November 2025
Rated 1 out of 5 stars

Mind Boggling Attitude

The attitude you get on email is disgusting.

Supplied me a laptop and 4 days later the power lead stopped working. Their suggestion is that I change the fuse in the plug. No apology that I have experienced a fault with a product they supplied within 4 days of delivery just an email asking me to carry out a repair myself.

I query this with them explaining it is their responsibility to repair or replace the goods.

The next email (still no apology I have a fault) is to spout mumbo jumbo from the Consumer Rights Act.

Why isn’t the initial reaction to help the customer but to start copying and pasting rhetoric from consumer law.

I wanted the power lead repairing, not a lecture and a day out in court. I will just have a full refund instead and use a different company to supply me.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Affordable and reliable

Have bought other pcs from Microdream and they have proved to be as reliable as buying brand new; I'm sure this laptop will be the same. It's a good enough recommendation if I keep going back for more. If you want to deal with people who know what they are doing, real professionals, then Microdream is the place for affordable and reliable technology.

1 December 2025
Rated 5 out of 5 stars

I recently bought a lap top from…

I recently bought a lap top from Microdreams .
It came on time and was in very good condition , I then decided that it was not right for me .
So I reach out to them and exsplained that the computer was no good for me .
They were great and sent me a return label and refunded … no problem
Paul loomes

24 November 2025
Rated 2 out of 5 stars

Not Happy

the item arrive quickly but when I tried it was the wrong one .
when I approached your selves you were not very sympathetic you were more towards I ordered the wrong one with no answer at first to why it did not be compatible until I said I'm not sending it back due to my error, then a response so with that I will not be using yourselves again (Not Happy)

14 November 2025
Micro Dream Limited logo

Reply from Micro Dream Limited

We supplied exactly the WWAN module advertised and exactly what you ordered. The problem was not with the item — the issue was that the part you selected is not compatible with your laptop model.

Choosing the correct upgrade part is the customer’s responsibility unless you contact us before ordering with your laptop model so we can confirm compatibility. In this case, the wrong part was ordered, and that error is not caused by us.

We understand it’s frustrating, but it is not fair to place blame on the seller for a mistake in the item selection. We always follow our returns policy and are happy to help when the correct information is provided.

Rated 5 out of 5 stars

Great service would recommend

Checked on trustpilot before using Micro Dream Ltd and I can honestly say the reviews are spot on. Ordering was easy delivery was fast and the product itself was amazing it looked absolutely brand new. I am over the moon with the service and my new laptop
Thanks Micro Dream team

21 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look