Micro Dream Limited Reviews 

6,824
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the refurbished products, which often arrive looking and performing like new, offering great value for money. Many people appreciate the prompt and efficient delivery service, frequently noting good packaging and clear communication. The overall service is often described as professional and highly satisfactory, leading many to express their intent to make future purchases. However, some customers experienced issues with product condition, such as unmentioned pressure marks on screens or broken anti-slip pads. A few also reported problems with delivery, including failed attempts by couriers or longer-than-expected waiting times. There were also instances where customer support was criticized for not taking responsibility for product faults or for charging for repairs.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that refurbished items appear new and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Consumers are highly satisfied with the quality of refurbished products, often describing them as looking and... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and fantastic... See more

Price

People report positive experiences with price, often finding products to be an absolute bargain and offering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Lenovo 390x I bought for myself was so good I bought this second one for my wife. Using them basically as juke boxes plus with a couple of edifier powered shelf speakers thro' a dac. Proving more... See more

Rated 5 out of 5 stars

Early days yet but the product was easy to set up, the features are all as advertised and the condition is nearly as new, so the price paid was very competitive and justified. The purchasing procedu... See more

Rated 5 out of 5 stars

What made my experience great? Well, everything. From the ordering to communication, to delivery. To unpacking the well packed refurbished computer, that looked brand new. To getting info from th... See more

Rated 5 out of 5 stars

I required a cheap but good everyday lightweight laptop for browsing, emails watching YouTube, etc. I find my own business laptop cumbersome. I chose a refurbished Microsoft Surface Laptop 3 from Micr... See more


Company details

  1. Computer Store
  2. Software Company

About Micro Dream Limited

Written by the company

At MicroDream, we specialize in providing high-quality refurbished laptops and desktop computers at affordable prices.

Since our establishment in 2009 in Devon, United Kingdom, we’ve been dedicated to delivering exceptional customer service and satisfaction. As a Microsoft Authorized Refurbisher (MAR), we take pride in our ability to transform low-grade devices into like-new condition.

Our experienced team uses cutting-edge technology to ensure that every product meets our high standards. We’re particularly proud of being the largest company in the UK specializing in keyboard reprints.

With a commitment to quality and affordability, we continue to grow and serve our customers with reliable, refurbished technology solutions.

Why is being a Microsoft Authorised Refurbisher (MAR) important?

Written by the company

Professionally Refurbished Computers
We specialize in providing the highest quality refurbished laptop and desktop computers at great prices! Like several other successful businesses, we have grown from our humble beginnings of being started in a basement to becoming one of the top companies in our field.
Genuine Software
As a Microsoft Authorised Refurbisher you will receive a legal Certificate of Authenticity (C.O.A.) attached to the computer, and a valid version of Microsoft Windows 10 operating system installed on every computer that is purchased through us.
Peace Of Mind With Great Quality & Value
After several years of hard work and dedication, we have become a Microsoft Authorised Refurbisher! There are only 5 MARs in the United Kingdom. As a Microsoft Authorized Refurbisher, we must follow strict requirements established for the MAR program by Microsoft. These requirements are designed to ensure that you receive a high quality and professionally refurbished computer.
Free Delivery
Free UK Delivery on all orders.
30 Day Money Back Guarantee
All our desktop computers and laptops are put through extensive testing as part of the refurbishing process by experienced technicians so we are able to offer our 30 day Money Back Guarantee with complete confidence.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(6,824)

271 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointing

Disappointing. Although delivery was relatively quick and the product worked initially, within 4 weeks the light went from behind the screen.
The laptop was bought for my dyslexic son as we had been advised he would manage better at school. Transported and kept in an armoured laptop case ( because it was for school) he was delighted to have his own laptop.

Contacted the company to see if they could repair under the warranty. A large list of exclusions came back and a request for about 10 photographs. All done surprise surprise it doesn’t meet the the criteria and they claimed the laptop had new damage . It hadn’t been damaged while we had it.
Customer service emailed a photograph of a thinkpad saying it was ours and wasn’t damaged before.
To be fair this could be any laptop they have going through their workshop.

Needless to say, my tech team at work have sorted the laptop in under an hour and didn’t charge £50 an hour and transport costs for a £150 reconditioned pad. I guess you get the product and the service you pay for.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

satisfied customer

i am very happy with the laptop that i have purchased from microdream. it was delivered in good time and is perfect for my requirements.

22 October 2025
Rated 5 out of 5 stars

Very good service.

This was my third purchase from Microdream.
Despite needing to return the computer, for no fault with the company, everything went far better than experience of other mail order companies lead me to expect. very good service. For completeness, the problems solely related to the way Dell made and configured the computer.

27 October 2025
Rated 5 out of 5 stars

Great Stuff

Great level of service, great re-con of equipment to I feel a high standard. Wouldn't know that it wasn't new off the shelf. Great prices. Just fantastic all round.

14 October 2025

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