Micro Dream Limited Reviews 

6,823
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the refurbished products, which often arrive looking and performing like new, offering great value for money. Many people appreciate the prompt and efficient delivery service, frequently noting good packaging and clear communication. The overall service is often described as professional and highly satisfactory, leading many to express their intent to make future purchases. However, some customers experienced issues with product condition, such as unmentioned pressure marks on screens or broken anti-slip pads. A few also reported problems with delivery, including failed attempts by couriers or longer-than-expected waiting times. There were also instances where customer support was criticized for not taking responsibility for product faults or for charging for repairs.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that refurbished items appear new and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Consumers are highly satisfied with the quality of refurbished products, often describing them as looking and... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and fantastic... See more

Price

People report positive experiences with price, often finding products to be an absolute bargain and offering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Lenovo 390x I bought for myself was so good I bought this second one for my wife. Using them basically as juke boxes plus with a couple of edifier powered shelf speakers thro' a dac. Proving more... See more

Rated 5 out of 5 stars

Early days yet but the product was easy to set up, the features are all as advertised and the condition is nearly as new, so the price paid was very competitive and justified. The purchasing procedu... See more

Rated 5 out of 5 stars

What made my experience great? Well, everything. From the ordering to communication, to delivery. To unpacking the well packed refurbished computer, that looked brand new. To getting info from th... See more

Rated 5 out of 5 stars

I required a cheap but good everyday lightweight laptop for browsing, emails watching YouTube, etc. I find my own business laptop cumbersome. I chose a refurbished Microsoft Surface Laptop 3 from Micr... See more


Company details

  1. Computer Store
  2. Software Company

About Micro Dream Limited

Written by the company

At MicroDream, we specialize in providing high-quality refurbished laptops and desktop computers at affordable prices.

Since our establishment in 2009 in Devon, United Kingdom, we’ve been dedicated to delivering exceptional customer service and satisfaction. As a Microsoft Authorized Refurbisher (MAR), we take pride in our ability to transform low-grade devices into like-new condition.

Our experienced team uses cutting-edge technology to ensure that every product meets our high standards. We’re particularly proud of being the largest company in the UK specializing in keyboard reprints.

With a commitment to quality and affordability, we continue to grow and serve our customers with reliable, refurbished technology solutions.

Why is being a Microsoft Authorised Refurbisher (MAR) important?

Written by the company

Professionally Refurbished Computers
We specialize in providing the highest quality refurbished laptop and desktop computers at great prices! Like several other successful businesses, we have grown from our humble beginnings of being started in a basement to becoming one of the top companies in our field.
Genuine Software
As a Microsoft Authorised Refurbisher you will receive a legal Certificate of Authenticity (C.O.A.) attached to the computer, and a valid version of Microsoft Windows 10 operating system installed on every computer that is purchased through us.
Peace Of Mind With Great Quality & Value
After several years of hard work and dedication, we have become a Microsoft Authorised Refurbisher! There are only 5 MARs in the United Kingdom. As a Microsoft Authorized Refurbisher, we must follow strict requirements established for the MAR program by Microsoft. These requirements are designed to ensure that you receive a high quality and professionally refurbished computer.
Free Delivery
Free UK Delivery on all orders.
30 Day Money Back Guarantee
All our desktop computers and laptops are put through extensive testing as part of the refurbishing process by experienced technicians so we are able to offer our 30 day Money Back Guarantee with complete confidence.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(6,823)

269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Product delivered promptly

Product delivered promptly, there was a problem with it,but after an exchange of mails it was returned and a refund issued. Process was a little bit frustrating at times but a good result at end, professionally arrived at .

16 January 2026
Rated 5 out of 5 stars

Love my laptop

Love my laptop! It arrived wrapped up and brand spanking new. A much more sustainable and cost effective way to buy a new laptop. I won't be buying from anywhere else again :)

26 January 2026
Rated 5 out of 5 stars

Great Service and Delivery

Good supplier information. Great price and so far the lap top has worked wonderfully.
Very happ with our purchase and very comfortable buying from this company again.

23 January 2026
Rated 3 out of 5 stars

They had some shipping issues

They had some shipping issues and I have seen negative reviews which had similar issues with this company. I had to ring the courier service tk find out why my parcel has not arrived just to find out microdream hasn't sent it to the courier yet.i canceled my order as I needed the item within the week

23 January 2026
Rated 1 out of 5 stars

Still not received my parcel

Still not received my parcel, DPD failed twice, I then paid for delivery to find out they took my money, but the item was sent back. Unable to contact Micro Dream Ltd. Lost money and laptop.

It has taken you 3 months to respond toy messages.

15 January 2026
Micro Dream Limited logo

Reply from Micro Dream Limited

DPD attempted delivery twice, but the parcel could not be delivered as no one was available to receive it. Tracking also shows the delivery was rearranged for 21 January 2026, but the parcel was still missed and was then returned to us.

Once the parcel arrived back with MicroDream, a refund was processed.

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