Micro Dream Limited Reviews 

6,820
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 306 reviews, reviewers overwhelmingly had a great experience with this company. Many customers were delighted with the product's condition, often describing refurbished items as looking brand new and working perfectly. People found the prices very competitive and reasonable, offering excellent value for high-quality refurbished devices. Customers frequently praised the quick and efficient delivery service, noting that products arrived promptly and were well-packaged. The service is consistently described as excellent, with many reviewers appreciating the ease of setup and the reliability of their purchases over time.

What people talk about most

Product

People report positive experiences with product, often noting that items like refurbished laptops arrive in... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many reviewers stating that refurbished items, such as laptops... See more

Service

Customers consistently note positive experiences with service, often describing it as efficient and fantastic... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be an absolute bargain and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased this ThinkPad X390 for use as a standalone notebook to run a single dedicated app that I wanted to use without interruption from other apps and provide a secure environment for its use. Ar... See more

Rated 5 out of 5 stars

The Lenovo 390x I bought for myself was so good I bought this second one for my wife. Using them basically as juke boxes plus with a couple of edifier powered shelf speakers thro' a dac. Proving more... See more

Rated 5 out of 5 stars

Early days yet but the product was easy to set up, the features are all as advertised and the condition is nearly as new, so the price paid was very competitive and justified. The purchasing procedu... See more

Rated 5 out of 5 stars

What made my experience great? Well, everything. From the ordering to communication, to delivery. To unpacking the well packed refurbished computer, that looked brand new. To getting info from th... See more


Company details

  1. Computer Store
  2. Software Company

About Micro Dream Limited

Written by the company

At MicroDream, we specialize in providing high-quality refurbished laptops and desktop computers at affordable prices.

Since our establishment in 2009 in Devon, United Kingdom, we’ve been dedicated to delivering exceptional customer service and satisfaction. As a Microsoft Authorized Refurbisher (MAR), we take pride in our ability to transform low-grade devices into like-new condition.

Our experienced team uses cutting-edge technology to ensure that every product meets our high standards. We’re particularly proud of being the largest company in the UK specializing in keyboard reprints.

With a commitment to quality and affordability, we continue to grow and serve our customers with reliable, refurbished technology solutions.

Why is being a Microsoft Authorised Refurbisher (MAR) important?

Written by the company

Professionally Refurbished Computers
We specialize in providing the highest quality refurbished laptop and desktop computers at great prices! Like several other successful businesses, we have grown from our humble beginnings of being started in a basement to becoming one of the top companies in our field.
Genuine Software
As a Microsoft Authorised Refurbisher you will receive a legal Certificate of Authenticity (C.O.A.) attached to the computer, and a valid version of Microsoft Windows 10 operating system installed on every computer that is purchased through us.
Peace Of Mind With Great Quality & Value
After several years of hard work and dedication, we have become a Microsoft Authorised Refurbisher! There are only 5 MARs in the United Kingdom. As a Microsoft Authorized Refurbisher, we must follow strict requirements established for the MAR program by Microsoft. These requirements are designed to ensure that you receive a high quality and professionally refurbished computer.
Free Delivery
Free UK Delivery on all orders.
30 Day Money Back Guarantee
All our desktop computers and laptops are put through extensive testing as part of the refurbishing process by experienced technicians so we are able to offer our 30 day Money Back Guarantee with complete confidence.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(6,820)

267 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought a laptop from Microdream

I bought a laptop from Microdream. This had a pressure mark on the screen that wasn't mentioned in the item description. When I asked for a refund I didn't get the full amount, the delivery charge was excluded because in their opinion "the issue was overstated". They also mentioned macro photos, but I didn't use the macro function.

I could see the pressure mark when using my drawing program as well, but they said the decision was final as they decided it wasn't visible with normal use, whatever that means to them.

I wouldn't recommend them.

4 March 2026
Micro Dream Limited logo

Reply from Micro Dream Limited

We are sorry you were not fully satisfied. The issue reported was reviewed carefully, and based on the evidence provided, we found it had been overstated. Our condition policy refers to marks not visible from around 30cm during normal use. The close-up photos provided showed the area very close to the screen, but when viewed straight on at normal laptop viewing distance, the mark was not visible in normal use.

A refund was processed in line with our returns policy. However, the original delivery charge is excluded from refund where applicable.

Rated 1 out of 5 stars

Failed so far to refund me

Failed so far to refund me. Communication is absolutely terrible they fail to respond to their narrow correspondence means what's app. Have now had to use PayPal dispute services. A good company resolves issues quickly when things go wrong. I can't endorse this company

24 March 2026
Micro Dream Limited logo

Reply from Micro Dream Limited

The order was returned for a refund. The refund was processed promptly on our side, but the payment had been made via PayPal eCheque, which had to clear through PayPal before the funds became available.

Unfortunately, we could not speed up PayPal’s eCheque clearing process. Once PayPal cleared it, the refund was completed automatically.

Rated 1 out of 5 stars

Laptop unusable, and they don’t care!

I would give zero stars if I could.

I purchased a laptop which was slow but usable at first. After around 5 months, I was suddenly locked out due to BitLocker and could no longer access any of my data.

I did not set up BitLocker myself. The operating system was installed by the company, and there was no mention of encryption or recovery requirements at the point of purchase.

When I contacted them for help, they refused to assist unless I paid £50 to reinstall the software, stating that “software isn’t covered”. I have therefore been left without access to the device or my data.

Communication has been very difficult, the phone line is constantly engaged, you can only use what’s app and responses have been rude to say the least.

I would VERY strongly advise against using this company. I will also be reporting this to Action Fraud.

9 April 2026
Unprompted review
Micro Dream Limited logo

Reply from Micro Dream Limited

We are sorry to hear you are unhappy.
BitLocker is a user-enabled Windows security feature linked to the user’s Microsoft/Windows account. It is not a hardware fault with the laptop, and software/account-related issues are not covered under the laptop hardware warranty.

We offered a paid Windows reinstall service as an option, but we cannot recover or bypass a customer’s BitLocker recovery key or access personal data.

Rated 4 out of 5 stars

What you described does happen most of…

What you described does happen most of the time. However, the main issue is with your shipping company here in Malawi. In many cases, once the item arrives, it takes over a week to be delivered, even after the taxes have already been paid unlike DHL is fast to deliver.

Additionally, responses to emails from your side tend to take a long time, which further delays the process.

24 March 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service. The laptop was clean, fast, and exactly as described. Delivery was quick and the whole process felt easy and reliable. I’d definitely recommend them to others.

23 March 2026

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