Micro Dream Limited Reviews 

6,819
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the refurbished products, noting their excellent quality often appearing like new or even brand new, providing great value for money. People frequently highlight the competitive pricing and the overall ease of setup. The delivery service is also widely appreciated for being prompt, well-packaged, and efficient, with many consumers satisfied with the professional and reliable service. However, some customers noted occasional issues with product condition upon arrival, such as unexpected marks or missing components. A few other people also felt that delivery could sometimes be problematic, with delays or failed attempts. Furthermore, some reviewers were not happy with the after-sales support, reporting issues with faulty components and a perceived lack of assistance when problems arose.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and speedy delivery... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

Customers had positive experiences with service, often describing it as efficient, excellent, and great value... See more

Price

Customers consistently note positive experiences with price, often finding products at better prices than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Lenovo 390x I bought for myself was so good I bought this second one for my wife. Using them basically as juke boxes plus with a couple of edifier powered shelf speakers thro' a dac. Proving more... See more

Rated 5 out of 5 stars

Early days yet but the product was easy to set up, the features are all as advertised and the condition is nearly as new, so the price paid was very competitive and justified. The purchasing procedu... See more

Rated 5 out of 5 stars

What made my experience great? Well, everything. From the ordering to communication, to delivery. To unpacking the well packed refurbished computer, that looked brand new. To getting info from th... See more

Rated 5 out of 5 stars

I required a cheap but good everyday lightweight laptop for browsing, emails watching YouTube, etc. I find my own business laptop cumbersome. I chose a refurbished Microsoft Surface Laptop 3 from Micr... See more


Company details

  1. Computer Store
  2. Software Company

About Micro Dream Limited

Written by the company

At MicroDream, we specialize in providing high-quality refurbished laptops and desktop computers at affordable prices.

Since our establishment in 2009 in Devon, United Kingdom, we’ve been dedicated to delivering exceptional customer service and satisfaction. As a Microsoft Authorized Refurbisher (MAR), we take pride in our ability to transform low-grade devices into like-new condition.

Our experienced team uses cutting-edge technology to ensure that every product meets our high standards. We’re particularly proud of being the largest company in the UK specializing in keyboard reprints.

With a commitment to quality and affordability, we continue to grow and serve our customers with reliable, refurbished technology solutions.

Why is being a Microsoft Authorised Refurbisher (MAR) important?

Written by the company

Professionally Refurbished Computers
We specialize in providing the highest quality refurbished laptop and desktop computers at great prices! Like several other successful businesses, we have grown from our humble beginnings of being started in a basement to becoming one of the top companies in our field.
Genuine Software
As a Microsoft Authorised Refurbisher you will receive a legal Certificate of Authenticity (C.O.A.) attached to the computer, and a valid version of Microsoft Windows 10 operating system installed on every computer that is purchased through us.
Peace Of Mind With Great Quality & Value
After several years of hard work and dedication, we have become a Microsoft Authorised Refurbisher! There are only 5 MARs in the United Kingdom. As a Microsoft Authorized Refurbisher, we must follow strict requirements established for the MAR program by Microsoft. These requirements are designed to ensure that you receive a high quality and professionally refurbished computer.
Free Delivery
Free UK Delivery on all orders.
30 Day Money Back Guarantee
All our desktop computers and laptops are put through extensive testing as part of the refurbishing process by experienced technicians so we are able to offer our 30 day Money Back Guarantee with complete confidence.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(6,819)

298 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM

Bought a refurbished laptop. It arrived packaged securely with no visible damage. While I was setting it up, noticed a key wasn't sitting right. The key was damaged and missing a part. When I contacted them they accused me of damaging it. They were very aggressive and rude in their communications.
They wanted me to send laptop back at a cost of £19 plus £50 for repair of the key.
Refused to admit any liability despite sending out sub standard goods.
Then when I asked to return laptop for refund under my consumer rights they said they would be deducting an unspecified sum for the damage I had caused. This would appear to be a scam tactic to extract more money from customers.
Extremely unprofessional conduct from what appears to be a reputable company at first glance. Buyer beware, total scam artists.
Worst and cheekiest customer service I have ever experienced in my life.

26 May 2026
Unprompted review
Rated 4 out of 5 stars

Nice laptop

Nice laptop, but you sent me the wrong one it has only one port instead of 4 so I have brought a 4 port device, but IAM still please with it it's like new condition wise.

15 May 2026
Rated 5 out of 5 stars

Fantastic!

Laptop packaging box and inflatable ‘wrap insert’ arrived in perfect condition, really well packaged and super speedy next day delivery. Item exactly as described and excellent quality. Thank you!

14 May 2026
Rated 4 out of 5 stars

Please change delivery company

The experience with Micro Dream was amazing at the start - the website is clear and easy to navigate. The product itself is also great! The only issue is with the courier company they use which has been a disaster. It too way to long and too many (no) attempts to deliver.

20 April 2026
Rated 1 out of 5 stars

I bought a laptop from Microdream

I bought a laptop from Microdream. This had a pressure mark on the screen that wasn't mentioned in the item description. When I asked for a refund I didn't get the full amount, the delivery charge was excluded because in their opinion "the issue was overstated". They also mentioned macro photos, but I didn't use the macro function.

I could see the pressure mark when using my drawing program as well, but they said the decision was final as they decided it wasn't visible with normal use, whatever that means to them.

I wouldn't recommend them.

4 March 2026
Micro Dream Limited logo

Reply from Micro Dream Limited

We are sorry you were not fully satisfied. The issue reported was reviewed carefully, and based on the evidence provided, we found it had been overstated. Our condition policy refers to marks not visible from around 30cm during normal use. The close-up photos provided showed the area very close to the screen, but when viewed straight on at normal laptop viewing distance, the mark was not visible in normal use.

A refund was processed in line with our returns policy. However, the original delivery charge is excluded from refund where applicable.

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