Maplin Reviews 

1,264
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and note how simple it is to navigate the digital platform and place their orders smoothly without any trouble. Many people also note that the items arrive securely packaged, matching their descriptions precisely and functioning reliably right out of the box. However, some people mentioned experiencing frustrating delivery delays, tracking discrepancies, or having parcels mistakenly sent to completely incorrect residential addresses. Additionally, a few consumers noted receiving completely different products than advertised and faced unhelpful customer service responses when seeking professional assistance or refunds.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Product

Consumers find product to be positive, highlighting sturdy quality and items arriving just as described.... See more

Order

Clients share satisfaction regarding the order process, highlighting that items are easy to purchase and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Searched on website easily and placed order without problem. The package of two items was delivered within the time frame expected and as it was tracked, I could easily follow its progress. The item... See more

Rated 5 out of 5 stars

My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with u... See more

Rated 5 out of 5 stars

I can't believe how quickly and well packaged this arrived. Will def shop at Maplin again, and I got a Blue light discount.

Rated 5 out of 5 stars

Excellent service. We've lost Maplin from the high street but pleased to see them still on line. The item exactly as described, promptly delivered. Would use Maplin again and recommend.


Company details

  1. Electronics Store

Written by the company

Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(1,264)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Would have been a 5 star

Would have been a 5 star, I have always had good service from online Maplin as well as the previous retail outlets. However I ordered a pack of 40 AA batteries and the pack only contained 38. In the grand scheme of things, not a great problem. I sent a return email to Maplins, and as yet (2 days) I have not even received an acknowledgement.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgable and very helpful. Quick delivery.

I was really unsure of what to order as I was helping an elderly friend with some older (SCART connection) technologies. Could I reliably convert a SCART signal to a HDMI connection?

I asked the question by email and received an answer back within a short time, along with further recommendations of additional things that I may also want to consider.

No high pressure selling, just honest and really useful assistance.

Delivery was very quick even though I didn’t pay for quicker shipping.

MA26938

1 November 2024
Unprompted review
Rated 1 out of 5 stars

The converter doesn't work.

The converter doesn't work.
Using just the scart cable directly from a VHS player to a TV the signal is fine. However, when using the scart to HDMI converter to an HDMI port on the TV the picture keeps cutting out periodically.

27 September 2024
Unprompted review
Maplin logo

Reply from Maplin

Hi Mike,

I'm so sorry to hear that you've having issues with our product. Please could you contact us at help@maplin.co.uk and we'd love to hear from you to resolve this.

Rated 5 out of 5 stars

Easy and Efficient

I haven't bought from Maplin before. I have to say the ordering process was easy and straightforward, and I was kept up to date on the progress of my order and the shipping. The item was delivered in two days and well packaged.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Happyshopper

Bought as gift for my son not used yet. Ordering was easy and quick delivery with updates all the way no problems thank you

14 September 2024
Unprompted review
Rated 1 out of 5 stars

Took my money but didn’t receive goods

Parcel hasn’t arrived or moved from the warehouse. Needed this for a certain day as it was a gift. Ordered with plenty of time and it’s now way over the estimated days. Support has told me they will look into it but no update so clearly they are not. Absolutely awful!

Edit- James my estimated delivery date was Friday - Monday. We are now on Wednesday. This is not my original delivery date. I ordered an item from Turkey and it got to me quicker than the item I ordered from you that was from the UK. Please do better

9 August 2024
Unprompted review
Maplin logo

Reply from Maplin

Hi Chloe,

I'm sorry that you're not happy with how we've handled this, it looks like this was delivered within your original delivery estimate window of 2-4 working days as it was shipped on our standard shipping service. As this was ordered on a Thursday, 2-4 working days would place the last day on a Wednesday when it was delivered. We do not offer any next-day service at this time, so I'm not sure where the confusion regarding delivery on Friday would have come from.

Please do let us know if you have any further issues.

James

Rated 1 out of 5 stars

Product never arrived and they will not…

Product never arrived and they will not answer emails to give refund. STAY AWAY!

12 August 2024
Unprompted review
Maplin logo

Reply from Maplin

Hi Kai,

Thanks for your review, I'm sorry to hear that you've had an issue with your order, I can see that my team have replied to you today with a plan for how we'll be moving forward with a view to resolving this.
I am sorry that you had an issue with our courier, hopefully you'll be able to give us a second chance.

Many Thanks
James

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