MajorMobiles UK Reviews 7,123

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the competitive pricing, often finding products significantly cheaper than elsewhere. Many highlight the excellent service, noting the efficiency and helpfulness of the staff. Reviewers frequently praise the fast delivery, with many orders arriving quickly and well-packaged. However, some people were dissatisfied with aspects of the product and delivery. Several customers received products that were US versions, requiring adapters, which was not always clearly specified. There were also instances of delayed deliveries, lack of communication regarding order status, and some customers received items with opened or marked boxes, contrary to expectations of new, sealed units. A few people also reported issues with product functionality or quality.

What people talk about most

Product

Consumers have mixed experiences with products. Many reviewers are delighted with their purchases, praising... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise the fast delivery, with... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great and competitive prices for... See more

Order

People report ambiguous experiences with order. Many customers praise the easy ordering process and fast... See more

Service

Clients share positive opinions on service. Many reviewers praise the excellent and great service, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My new iPad is great and was very reasonably priced, the only downside with the company was the lack of communication.I sent a few emails wondering whether it had been shipped and eventually received... See more

Rated 4 out of 5 stars

Great price one of the most competitive around at the time in additon with 2 years warranty made this a great deal. The only thing I found odd is that it came with an american wall plug not UK. They d... See more

Rated 4 out of 5 stars

Good price better than top refurbished one.Please consider selling the Apple charging plug when supplying phone even if it’s the same price for one from Argos £19

Rated 5 out of 5 stars

I have purchased two mobile phones from this company in the past. My current one Samsung note 10 was purchased about three years ago. The service I received when purchasing was excellent, I do... See more


Company details

  1. Electronics Store

Written by the company

Major Mobiles UK is a Leading Supplier of Unlocked Mobile Phones, Tablets, Laptops, Smart Watches, Audio and a lot more tech. At MajorMobiles.com We offer Fast & Free Shipping and all our products are backed with a 2 year warranty. Customer satisfaction is our #1 Priority!


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Ordered a new iPhone 17 over a week…

Ordered a new iPhone 17 over a week ago, and it still has not been delivered.
I emailed chasing it 4 days ago and and no response to my email, there is not telephone number to call them and they do not respond to emails.
Stay away!

23 April 2026
Rated 1 out of 5 stars

Sent me a cracked cream tub instead of…

Sent me a cracked cream tub instead of my order? Sent numerous emails just to be talking to myself now raised a chargeback with my bank to get my money back, they sell fake iPhones from china not uk version avoid.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I Purchased Brand New I Phone 17 PRO…

I Purchased Brand New I Phone 17 PRO MAX GENUINE with £100 discount which is very reasonable and UKCA stock I'm very happy with they are very Good Honest Guys Farhan,Kabir and Hussain.

Thanks Guys keep Going

1 May 2026
Unprompted review
Rated 2 out of 5 stars

Order never received, terrible customer service.

I haven't received my order yet, and it's passed the expected delivery date and I still haven't even had a notification of dispatch. Currently not particularly impressed. Have contacted customer service, awaiting response, so will see what they do.

EDIT: took several emails (phone number doesn't work) to get a response and only when I gave them a deadline and advised I would be starting a chargeback and reporting to trading standards. Received confirmation today that my order has been cancelled, and now awaiting my refund. If there is a legitimate reason for an order being delayed then that's fine, but tell the customer about it! Promptly! Don't just give them radio silence and leave them thinking they've been scammed.

8 April 2026
Rated 1 out of 5 stars

Metaquest3

My son saved his pocket money to buy a metaquest3. It worked for a week. Majormobiles.com do not respond to warranty requests they promise.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Product not received, no updates, no refund.. AVOID!

No updates whatsoever on the order.
Tried contacting customer service to no avail.
No customer communication

UPDATE:
I haven't received the product that I had ordered.
Sent about 5 emails , no response.
Tried to call the number: not available.
Called the bank to open a dispute after sending another email to Majormobiles to avoid escalation ,no reply.
Sent another email to formally cancel the order as it has been 21 DAYS and the order status is: awaiting information.

I have no idea how this website managed to get any good reviews.

31 March 2026
Rated 1 out of 5 stars

Faulty IPad

I bought an IPad in November 2024. It's in immaculate condition and just stopped charging. The Apple store confirmed that the logics board has ceased working. I have contacted Major Mobiles over 20 times via email and their online contact form due to the 2 year warranty. I have had no response. A waste of money, dodgy service and product!!

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service – left with no other choice but to start a chargeback

I’ve never experienced customer service this poor before.

I purchased AirPods Pro 3 through Major Mobile and have had ongoing issues that are still not resolved. The worst part is the complete lack of response — I’ve sent multiple messages over the past month and have received no reply.

I’ve made several attempts to contact them and have effectively been ignored.

Because of this, I’ve now had to start a chargeback through my bank just to try and get my money back.

For a product at this price point, this level of support is unacceptable.

I’d still be open to resolving this directly, but that would require someone from Major Mobile to actually respond.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Order number 458582

Order number 458582

Hi I placed an order on the 5th March and it was shipped out , and was meant to be delivered the 10th

Now Royal Mail has declared my phone missing that the driver said it was stolen in his van and was told told to contact seller
I have sent numerous emails and even call the number on their website no response

I will be giving major mobile to come to a resolution if not I will open a dispute with my bank has the iPhone 17prom max cost me a fortune .. either major mobile send me a new mobile or send me my funds back so I can go purchase at a different trusted store

Update : MAJOR MOBILE ARE NOT RESPONDING TO ANY OF MY EMAILS AND MY IPHONE IS STILL MISSING

ROYAL MAIL HAS TOLD ME TO TELL MAJOR MOBILE TO CLAIM COMPENSATION and they are failing to respond to me!! Avoid this company by all means if possible

NO REAL CUSTOMER SERVUCE! Very rude if they eventually responds to
your email!! Save yourself from the headache by ordering from Apple or other companies

Tracking number is
: AT028869304GB

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Yet again ten out of ten

Yet again ten out of ten, absolutely the two best phone fixers, my battery was dying and my charger port was done!! They had fixed both issues within the hour,the price was very competitive and I even got a smile, really recommend to all.😀😀

9 March 2026
Unprompted review

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