Liberty Reviews 

8,802
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,040 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and genuine dedication, which made the entire process feel remarkably smooth and stress-free. Many people highlight that the team goes above and beyond expectations, providing personalized guidance and unwavering support to achieve the best possible outcomes for their clients, often making complex situations seem easy. Reviewers frequently commend the exceptional communication, noting they were kept well-informed and updated at every step of their journey, even outside regular hours. The customer service is often described as highly responsive and efficient, ensuring a quick and easy experience with timely answers to all inquiries and prompt handling of any issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its speed, reliability, and... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, efficiency, and... See more

User experience

Users describe positive interactions with user experience, consistently highlighting how easy and stress-free... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leigh knew exactly what I needed...was always 100% on top of everything, Her personal touch and care for me as her client ensured that my entire loan process was seamless and totally stress free. Hig... See more

Rated 5 out of 5 stars

Big shout out to Mandi McGrath, she was such a massive help very fast and reliable service. I was able to get my mum a new car and wouldn’t be able to have done it if it wasn’t for her, if your ever... See more

Rated 5 out of 5 stars

Highly Recommend!! Shaun is genuine, knowledgeable and was fantastic to deal with! Shaun explained our mortgage and loan options in plain English and regardless of the time was always available and ha... See more

Rated 5 out of 5 stars

Carol has been working with me for the last few years. She always discusses and comes up with options for me and my borrowings, I can always talk to Carol, and know that she has the knowledge to g... See more


Company details

  1. #1 of 18 best companies in Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info


4.9

Excellent

TrustScore 5 out of 5

9K reviews

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4.9

All reviews

(8,802)

941 reviews in the last 12 months

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Rated 5 out of 5 stars

A++ Highly Recommended

Kian was approachable, patient and supportive with our loan application, despite it not fitting the standard mould.

He communicated promptly with us regarding all stages of the process.

3 July 2026
Rated 5 out of 5 stars

Lorrelle got me back into the market…

Lorrelle got me back into the market and it wasn’t easy . First was a no then she managed to turn it into a yes and now I can start a portfolio.
Lorrell is very professional answered all my questions and got the win .
I will be using Lorrelle from here on in I’m am exceptionally happy and greatfull .
Thank you

17 July 2026
Rated 5 out of 5 stars

Professional Service

Mounika was always helpful and explained the process of re-financing clearly. She was very professional and always very timely in her responses to any of our questions. Mounika understood our requirements and needs and facilitated these confidently and with ease of process. We would recommend her services highly.

15 June 2026
Rated 5 out of 5 stars

I highly recommend Leanne as a mortgage…

I highly recommend Leanne as a mortgage broker. She was fantastic to deal with from start to finish and made what could have been a stressful process feel completely seamless. Her communication was excellent throughout the entire journey, keeping us informed every step of the way and always responding promptly to any questions we had.
Leanne was professional, knowledgeable, and genuinely easy to work with. She took the time to explain everything clearly and made us feel confident throughout the process. Her friendly approach and commitment to delivering great service really stood out.
Overall, it was a stress-free and positive experience, and I wouldn't hesitate to recommend Leanne to anyone looking for a reliable and professional mortgage broker.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

The fees

The fees, the interest, the run around all for short term profits. This bank is disgusting. I hope someone starts a class action against them at this rate. Steer clear, most reviews seem clearly fake

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Knowing Diem Tran for many years. She has always been energetic for services and being prompt. She even answered my question at middle of the night and weekend. Highly recommended.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Linda help us from beginning to the end…

Linda help us from beginning to the end of our buying and selling journey. She made the whole experience easy the whole way through. If you need a good broker that you can count on and always have time to answer your silly questions then look no further.

3 March 2026
Rated 5 out of 5 stars

Outstanding Service

Juan has helped me more than once, and once again the experience was outstanding. He recently assisted me with financing my new car, and the entire process was smooth, fast, and stress free.

He was always available to answer my questions, explained everything clearly, and kept me updated every step of the way. His professionalism, honesty, and dedication made the whole experience easy and enjoyable.

I highly recommend Juan Correa to anyone looking for reliable and exceptional service. Thank you again for all your help!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We have used Donna and Wendy over the past few years for broker support. They always find the best rates and their communication is 10/10. Highly recommend Donna and Wendy.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Mortgage Support from Liberty

Liberty delivered what I couldn’t find anywhere else. They handled my mortgage with genuine care and professionalism, and I always felt supported throughout the process. Lakshmi explained everything clearly and made the experience feel safe and straightforward.

18 June 2026
Rated 5 out of 5 stars

Amazing experience

Ruth has been absolutely fabulous throughout our whole journey from our first contact till settlement. Ruth has gone above and beyond to help us buy our first block as first home buyers. Ruth is so easy to talk to and so knowledgeable

12 July 2026

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