Leigh knew exactly what I needed...was always 100% on top of everything, Her personal touch and care for me as her client ensured that my entire loan process was seamless and totally stress free. Hig... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #1 of 18 best companies in Financial Institution
Information provided by various external sources
At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.
Disclaimer
Contact info
Level 16/535 Bourke Street, 3000, Melbourne, Australia
- 13 11 33
- service@liberty.com.au
- www.liberty.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional informative and…
Very professional informative and always willing to help very smooth experience.
A++ Highly Recommended
Kian was approachable, patient and supportive with our loan application, despite it not fitting the standard mould.
He communicated promptly with us regarding all stages of the process.
Hassle free process
Very easy personable and easy to deal with, made the process very smooth and hassle free
I’m still waiting for a response about…
I’m still waiting for a response about the loan approval. That was supposed to be over 7 years not 5, mostly communication was good
Lorrelle got me back into the market…
Lorrelle got me back into the market and it wasn’t easy . First was a no then she managed to turn it into a yes and now I can start a portfolio.
Lorrell is very professional answered all my questions and got the win .
I will be using Lorrelle from here on in I’m am exceptionally happy and greatfull .
Thank you
Professional Service
Mounika was always helpful and explained the process of re-financing clearly. She was very professional and always very timely in her responses to any of our questions. Mounika understood our requirements and needs and facilitated these confidently and with ease of process. We would recommend her services highly.
Very professional from start to finish…
Very professional from start to finish could not rate Dave highly enough very easy to work with
This is the second time I have engaged…
This is the second time I have engaged Mark Dean for a home loan. With my situation with business and life in general, I’ts never clear cut or easy to get the job done, this is why I need Mark and his experience. Highly recommend him.
I highly recommend Leanne as a mortgage…
I highly recommend Leanne as a mortgage broker. She was fantastic to deal with from start to finish and made what could have been a stressful process feel completely seamless. Her communication was excellent throughout the entire journey, keeping us informed every step of the way and always responding promptly to any questions we had.
Leanne was professional, knowledgeable, and genuinely easy to work with. She took the time to explain everything clearly and made us feel confident throughout the process. Her friendly approach and commitment to delivering great service really stood out.
Overall, it was a stress-free and positive experience, and I wouldn't hesitate to recommend Leanne to anyone looking for a reliable and professional mortgage broker.
Kept me well informed throughout the…
Kept me well informed throughout the whole process, went above and beyond to have the whole process moved along asap
The fees
The fees, the interest, the run around all for short term profits. This bank is disgusting. I hope someone starts a class action against them at this rate. Steer clear, most reviews seem clearly fake
Highly recommended
Knowing Diem Tran for many years. She has always been energetic for services and being prompt. She even answered my question at middle of the night and weekend. Highly recommended.
Bill was a legend from the start to…
Bill was a legend from the start to finish of my loan process. He was easily contactable and kept me informed during the whole process. I would highly recommend Bill for all your loan needs.
Linda help us from beginning to the end…
Linda help us from beginning to the end of our buying and selling journey. She made the whole experience easy the whole way through. If you need a good broker that you can count on and always have time to answer your silly questions then look no further.
Outstanding Service
Juan has helped me more than once, and once again the experience was outstanding. He recently assisted me with financing my new car, and the entire process was smooth, fast, and stress free.
He was always available to answer my questions, explained everything clearly, and kept me updated every step of the way. His professionalism, honesty, and dedication made the whole experience easy and enjoyable.
I highly recommend Juan Correa to anyone looking for reliable and exceptional service. Thank you again for all your help!
Highly recommend
We have used Donna and Wendy over the past few years for broker support. They always find the best rates and their communication is 10/10. Highly recommend Donna and Wendy.
Exceptional Mortgage Support from Liberty
Liberty delivered what I couldn’t find anywhere else. They handled my mortgage with genuine care and professionalism, and I always felt supported throughout the process. Lakshmi explained everything clearly and made the experience feel safe and straightforward.
Our broker went above and beyond to get…
Our broker went above and beyond to get us the best deal for our caravan loan, best customer service ever, we 100% recommend 👌. He made the hole experience very easy from start to finish.
Gary made things super easy to…
Gary made things super easy to understand and was extremely helpful 👏
Amazing experience
Ruth has been absolutely fabulous throughout our whole journey from our first contact till settlement. Ruth has gone above and beyond to help us buy our first block as first home buyers. Ruth is so easy to talk to and so knowledgeable
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








