Liberty Reviews 

9,056
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,007 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and professional throughout the entire property purchasing and loan refinancing process. Reviewers emphasize that brokers take the time to explain every single detail, ensuring complete understanding of all documentation and paperwork involved. Consumers also deeply appreciate the remarkably fast response times and the transparent, timely communication that makes transactions completely stress-free. People consistently note that the team always goes above and beyond to provide reliable support, expert guidance, and outstanding service from the first inquiry to settlement.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their thoroughness,... See more

Service

Customers had positive experiences with service, frequently praising how professionals made financing smooth... See more

Customer service

Consumers find customer service to be positive, frequently highlighting dedicated representatives who go... See more

User experience

People report positive experiences with user experience, highlighting how professionals make the entire... See more

Response time

Users describe positive interactions with response time, highlighting that reviewers consistently received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just gone through buying and selling my properties, and Darren handled all parts of my loans, including a bridging loan. He made everything simple and completely stress‑free, even while I was ove... See more

Rated 5 out of 5 stars

Simon recently assisted my husband and I with the finance for a property purchase in our SMSF. We had already had finance approved when the NSW Government changed the rules. Simon helped us navigate... See more

Rated 5 out of 5 stars

Lorrelle is amazing! She is very knowledgeable and takes the time to find the best loans to save us money. Lorrelle is very thorough and goes above and beyond to help us understand all documentation a... See more

Rated 5 out of 5 stars

Shaun made the process of refinancing a stress free experience. Our situation was complex and he made it seem easy. Friendly, prompt and professional. We would not hesitate to recommend Shaun for anyo... See more


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 55077248983

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info


4.9

Excellent

TrustScore 5 out of 5

9K reviews

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4.9

All reviews

(9,056)

958 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Conor made our experience seamless and guided us through a complex multiple-loan structure, liaising with our accounting team and financial advisor. Won't be looking for another broker. Fully recommend!

5 October 2026
Rated 5 out of 5 stars

Reverse Mortgage

Suarabh was very helpful with all aspects of setting up our Reverse Mortgage. He explained every requirements needed for the process. He quickly responded to any queries we had. I will recommend him to any one that requires any kind of loan.
Fantastic to have had Suarabh deal with the process for us. Great job. Thank you.

6 October 2026
Rated 5 out of 5 stars

Dani The Great

Dani is not only a knowledgeable, dedicated and approachable solicitor but she immediately becomes a trustworthy friend who bends backwards to assist you with your application. Hats off to you Dani!

21 August 2026
Rated 5 out of 5 stars

Excellent service and advice

I was referred to Leanne by a friend for her outstanding service and advice and I am happy to say I received the same. Her help through the process was impeccable and I was able to secure the finance I needed to take the next step with business thanks to her. Excellent and highly recommended.

15 September 2026
Rated 5 out of 5 stars

I had a great experience working with mr ghavam , he is … Professional, Helpful and Reliable Broker

I had a great experience working with my home loan broker. From the beginning, they were professional, responsive, and genuinely helpful throughout the entire loan process.

They explained everything clearly, answered all my questions patiently, and made what could have been a stressful process much easier. They also worked hard to find a suitable loan option for my situation and kept me updated at every stage.

I really appreciated their honesty, attention to detail, and commitment to getting the best outcome for me. I would highly recommend their services to anyone looking for a reliable and professional home loan broker.

Thank you for all your help and support!

5 December 2025
Rated 5 out of 5 stars

I cannot thank Austin Pieries enough…

I cannot thank Austin Pieries enough for helping my wife and I. We refinanced our mortgage and consolidated our debts into one manageable plan. After dealing with the relentless stress of short-term loans and credit traps, Austin helped us find a real way forward. He showed us all of our options, compared them, and recommended the right loan for our situation.

Austin made the entire process seamless, kept us fully informed at every single step, and genuinely cared about getting us into a better position. We are incredibly excited about this next chapter and grateful for all of his hard work. If you need a broker who truly works for your best interests, Austin is the person to call!

10 September 2026
Rated 5 out of 5 stars

Professional !

Shaun made the process of refinancing a stress free experience. Our situation was complex and he made it seem easy. Friendly, prompt and professional. We would not hesitate to recommend Shaun for anyone seeking new finance or to refinance an existing loan. His level of customer service is what the banks should aspire to! Thanks Shaun 👍

4 May 2026
Rated 5 out of 5 stars

Awesome

Definetely dots the i's and crosses the t's, as a buyer stepping back in after 25yrs her knowledge and help was above and beyond

20 August 2026
Rated 5 out of 5 stars

Excellent service, guidance and support throughout the entire

I had an excellent experience with Mounika Muppalla and the Liberty team. Mounika was professional, knowledgeable and very responsive throughout the mortgage process.

She took the time to understand our requirements, explained the available options clearly, and guided us through each step from start to finish. What I particularly appreciated was her proactive communication and willingness to answer all our questions, which made what can be a stressful process much easier.

Mounika was always approachable, kept us updated on progress and worked hard to ensure everything was completed smoothly and on time. Her attention to detail and commitment to finding the right solution really stood out.

I would highly recommend Mounika Muppalla to anyone looking for a reliable, professional and genuinely helpful mortgage broker. Thank you, Mounika, for your excellent service and support.

1 July 2026
Rated 5 out of 5 stars

We had a fantastic experience with Rob

We had a fantastic experience with Rob, he made the whole process of refinancing / debt consolidation seamless from start to finish. He never made it seem like a hassle answering all our questions, and promptly.
Would highly recommend his services to anyone looking.

18 August 2026
Rated 5 out of 5 stars

Michael and Erin

Michael and Erin
Have gone above and beyond my requirements for the refinancing of my property. It is the second time I have used their trustworthy services and if I have to go through the process. I will not hesitate to use them. I would recommend them to anybody.
Thank you very much for your prompt service and support through the process.
Jim K

12 September 2026
Rated 5 out of 5 stars

Fantastic Broker & Great Experience

I couldn’t be happier with the service I received. From start to finish, the whole process was smooth, straightforward and stress-free.

My broker was professional, knowledgeable and extremely helpful throughout the entire loan process. They took the time to understand my situation, explained everything clearly and worked hard to find the right option for me.

Communication was excellent, and I always felt like I was kept up to date and had someone in my corner. The loan was approved successfully and the process was much easier than I expected.

I would highly recommend them to anyone looking for a reliable, professional and genuinely helpful broker. Thanks again for all your hard work and making the whole experience so easy!

28 September 2026
Rated 5 out of 5 stars

Professional and reliable service

Linda has always gone above and beyond to help us, and we truly appreciate her kindness, patience and the way Linda always makes everything feel so much easier.

Thank you so much for all your help and support over the years. You’re an absolute beautiful lady Linda and we are incredibly grateful for you.

14 September 2026

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