Liberty Reviews 

8,788
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,077 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and professionalism of the staff, often described as knowledgeable, helpful, and easy to communicate with. Many appreciate how the team goes above and beyond, making complex processes simple and stress-free. Reviewers frequently commend the quick and efficient responses, noting that staff keep them well-informed and updated, ensuring a smooth and positive user experience. However, some customers noted occasional delays in specific processes, like waiting weeks for loan discharge forms or for approval responses. A few also felt that initial online application forms sometimes led to predictable, unhelpful outcomes.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the exceptional support and... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, often describing it as stress-free, easy, and... See more

Response time

Users describe positive interactions with response times, highlighting the professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lorrelle got me back into the market and it wasn’t easy . First was a no then she managed to turn it into a yes and now I can start a portfolio. Lorrell is very professional answered all my questio... See more

Rated 5 out of 5 stars

Joel is an awesome broker. Highly knowledgeable and professional. He's helped me to get finance several times now, each time with challenges due to my situation, and each time successfully. Joel is a... See more

Rated 5 out of 5 stars

Linda help us from beginning to the end of our buying and selling journey. She made the whole experience easy the whole way through. If you need a good broker that you can count on and always have... See more

Rated 5 out of 5 stars

We can not thank Linda enough for helping us with a loan to purchase a residential property through our SMSF. We were mucked around by another bank and came to Linda half way through our finance claus... See more


Company details

  1. #1 of 18 best companies in Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info


4.9

Excellent

TrustScore 5 out of 5

9K reviews

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4.9

All reviews

(8,788)

1,037 reviews in the last 12 months

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Rated 5 out of 5 stars

World Record Settlement

This is the second time I’ve used Jimmy, this time was to refinance to put myself in a better financial position. I sent him a message on the Friday and by Thursday the next week, all was approved and settlement was booked in. They are calling it the quickest settlement going round lol.

Jimmy is so great to work with, down to earth and no mucking around.

3 July 2026
Rated 5 out of 5 stars

A first home buyers dream broker

Greg was amazing throughout the whole process. He provided step by step instructions making it easy for a first home buyer, as well as on going support and correspondence throughout. He was able to determine the best option for my circumstances and the fixed loan made sure there were no nasty surprises down the track.

21 July 2026
Rated 5 out of 5 stars

Highly Recommend Leanne Lehto

Leanne makes applying for a loan a stress free experience. She is the ultimate professional from the beginning to the end. Keeping me updated throughout the whole process & followed up once the loan had settled.
This is my second experience dealing with Leanne and would highly recommend Leanne for all your loan needs.

2 July 2026
Rated 5 out of 5 stars

Very happy with Liberty


Gary and Zoe kept me updated throughout the duration of the loan application. I was overseas at the time and it made the whole experience stressfree. This is the second time I have used Liberty and would highly recommend it to my family and friends.

8 June 2026
Rated 5 out of 5 stars

I had an outstanding experience getting…

I had an outstanding experience getting my SMSF loan set up. Damian Griggs made the entire process smooth and stress free and always took the time to explain everything clearly and keeping me informed every step of the way.

Damian’s professionalism, expertise and prompt communication gave me complete confidence throughout the process. Nothing was ever too much trouble and Damian was always happy to answer my questions and provide guidance when I needed it.
I genuinely appreciate the excellent service and would highly recommend them to anyone looking for help with any of their lending needs.

14 June 2026
Rated 5 out of 5 stars

A++ Highly Recommended

Kian was approachable, patient and supportive with our loan application, despite it not fitting the standard mould.

He communicated promptly with us regarding all stages of the process.

3 July 2026
Rated 5 out of 5 stars

Lorrelle got me back into the market…

Lorrelle got me back into the market and it wasn’t easy . First was a no then she managed to turn it into a yes and now I can start a portfolio.
Lorrell is very professional answered all my questions and got the win .
I will be using Lorrelle from here on in I’m am exceptionally happy and greatfull .
Thank you

17 July 2026
Rated 5 out of 5 stars

Professional Service

Mounika was always helpful and explained the process of re-financing clearly. She was very professional and always very timely in her responses to any of our questions. Mounika understood our requirements and needs and facilitated these confidently and with ease of process. We would recommend her services highly.

15 June 2026
Rated 5 out of 5 stars

I highly recommend Leanne as a mortgage…

I highly recommend Leanne as a mortgage broker. She was fantastic to deal with from start to finish and made what could have been a stressful process feel completely seamless. Her communication was excellent throughout the entire journey, keeping us informed every step of the way and always responding promptly to any questions we had.
Leanne was professional, knowledgeable, and genuinely easy to work with. She took the time to explain everything clearly and made us feel confident throughout the process. Her friendly approach and commitment to delivering great service really stood out.
Overall, it was a stress-free and positive experience, and I wouldn't hesitate to recommend Leanne to anyone looking for a reliable and professional mortgage broker.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

The fees

The fees, the interest, the run around all for short term profits. This bank is disgusting. I hope someone starts a class action against them at this rate. Steer clear, most reviews seem clearly fake

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Knowing Diem Tran for many years. She has always been energetic for services and being prompt. She even answered my question at middle of the night and weekend. Highly recommended.

1 July 2026
Unprompted review

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