Lexhaminsurance Reviews 

Awful comany to try and get a hold of! After 4 days of trying to get through - being cut off! All I want to do is change my bank details and its IMPOSSIBLE - have emailed als to try and get a response - absolute nightmare!!!!!!!

No answer to phone calls
Online chat not working
Awful customer service
Cheap but that is not a good thing if you cannot access support

Terrible experience. We’ve tried countless times to change our policy to add our private plate. Our van is not insured and Lexhaminsurance just continually have us on Hold with no way of amending or cancelling. Absolutely shocking. DO NOT USE THIS COMPANY

Have been trying to get in touch with lexham since 7th june regarding a missed payment
Cant get through on the phone so I emailed their enquiries email that they tell everyone to email on 7th june. Its now 4th july and I have not had a reply
Very frustrating, if you're hoping to ever speak to a person I would suggest looking elsewhere for cover

Absolutely awful company, avoid anything to do with it as much as you can. If you want anything from them enjoy the one hour wait on hold, at least they’re consistent with crap customer service and a lovely £55 fee for changing any details

Had a really hard time trying to get through on the phone was in a que for 40 minutes today to try to swap for a new motorcycle, then on the phone for 30 minutes mostly put on hold and then told they don't cover such large bikes. Then transferred to another department to cancel my insurance and on hold waiting for someone to pick up the phone for 30 minutes, had enough and gave up.Had to use the portal but then you don't know how much you are getting back. Never again.

a very nice lady in your call centre made renewing my motorcycle insurance very easy .

I am really disappointed with the service and the money I am paying monthly for my scooter insurance. My scooter got stolen from my house but somehow I found back because of my Live GPS. The thief’s damaged my scooter a lot and also stole the black box from it. When I claimed from the Lexham Insurance company they took a long time and told at the end that I have to pay 177 pounds more to claim. Are you serious? What’s the point of having a insurance If I have to pay the money back by myself. They are here to rob you.

Emailed them 3 weeks ago, no one has bothered replying. Copied in complaints, still no reply. Shouldnt have made the mistake of renewing with them. If you claim through them they'll push you to claim comprehensively and you have to fight if you refuse. Told the 3rd party was uninsured despite documents and the third party saying otherwisen- I had to do all the admin to keep it progressing. I was lucky I eventually had my handler changed which improved it somewhat. If you want any sort of customer service, I'd recommend going elsewhere.

Hoping next year I'll be able to go with someone else, at this point id pay more to not deal with their lack of customer service.

I'm very satisfied with this service; whenever I call, I receive perfect service, which I really appreciate. Everything is very well explained.

Very competitive

Got a call back.
Great to speak with a lovely operator.
Very helpful.

The insurance was quick and easy to set up. The prices and the excess were very high. Especially the mandatory excess.
Also there was only an option to select 'Garage' in terms of where the vehicle is to be kept. This is a bit of an error trap as my 'Garage' is of steel construction but the definition in the policy is of brick or concrete only. So I will now have to phone up and correct this. If there was an option to select 'Secure and Locked Container or Shed' or if they broaden the scope of what a 'Garage' is as defined in their policy that would be an excellent improvement.

Good company to deal with

Nothing to say about their pricing but they lack in communication and customer service. Requested a call back to inform I had a personal issue and that the scheduled payment for the current month will be slightly delayed: never received this call. I had to to call them and wait 50 minutes to get someone to help me with my query. And still didn't solve my issue, but actually tried to charge me the extra fee for not making contact and telling them they were not able to call because busy: promoting a service and not providing it is quite the down. Person on the phone also rude.

Asked for a call back on the app, got one the next day! Called the claims centre who were happy to help with an ongoing claim even after my policy was cancelled due to a clerical miscommunication. Wait time for phone call to LG who handle claims for Lexham was really quick

Got my insurance for my new moped. Good value and instant cover. Very happy with service.

Cheap insurance. Don't bother trying to call or email unless you like listening to hold music for hours on end.

Randomly decided to push an increase to my premium and threatened cancellation over a voicemail, tried to call back but nothing.

If you can afford it go elsewhere!

Friendly and easy to deal with over the phone. Good price point for my insurance quote. Many Thanks

I would like to share my experience with this insurance company.

On the 26th, I took out an insurance policy for a vehicle I was planning to purchase. Unfortunately, the vehicle was sold before the purchase could be completed, so I no longer needed the insurance.

I contacted the company on the same day to cancel the policy, but nobody answered my call. I tried again the following day, and once again received no response. I also sent emails requesting cancellation, but I have not received any reply.

As an alternative, I used the cancellation option available through their website/account portal and submitted my cancellation request there as well. Despite this, I have still not received any confirmation or communication from the company.

The policy is due to start on the 3rd, and I am concerned because I requested cancellation well within the cooling-off period and less than 24 hours after taking out the policy. However, the complete lack of communication makes me question whether they are intentionally delaying the process until the policy starts.

At this point, I do not know what is happening with my cancellation request because nobody responds to calls or emails. This has been a very frustrating experience.

Based on my experience so far, customer service has been extremely poor. The company is not cheap, yet the level of support and communication has been far below what I would expect. I hope they improve their customer service and respond to customers in a timely manner.