lexham provides cheap insurance for young riders i like them. but whats ruins it, is getting in touch with them. im late on a payment and need support paying due to a situation with my banking. Ive be... See more
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Review summary
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The insurance was quick and easy to set up. The prices and the excess were very high. Especially the mandatory excess. Also there was only an option to select 'Garage' in terms of where the vehicle... See more
Company replied
The process was quick and easy however for a new scooter rider the price given is expensive. I know people who are charged under £500 yet I was charged nearly £2,000. Lexham are my first insurance com... See more
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I renewed my motorcycle insurance by telephone. This was a very frustrating experience because during the process the operator had to read out a lot of the stuff that was in the renewal letter. This t... See more
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Company details
Written by the company
Lexham Insurance is a specialist insurance broker providing motor insurance solutions since 2000. Starting as a dedicated motorcycle, scooter and moped insurance broker, we are proud to offer a wide range of insurance schemes for riders across the UK. From learner riders and commuters to delivery riders, electric motorcycles and adventure bikes, our products are designed to support a broad range of riders, vehicles and insurance needs. Over the years, Lexham has evolved from a specialist two-wheel insurance broker into a broader specialist motor insurance business. Today, our insurance services include motorcycle, scooter, motorhome, campervan, quad bike and commercial vehicle insurance. Based in Norfolk, our team supports customers across the UK. We value the feedback shared through reviews, which helps us continue to develop our products, services and customer experience.
Contact info
United Kingdom
- www.lexhaminsurance.co.uk
3.4
Average
2K reviews
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Reply from Lexhaminsurance
Thank you for taking the time to leave your review.
Reply from Lexhaminsurance
Thank you for your positive feedback!
It was easy compared to trying…
It was easy compared to trying different insurance companies this was straight forward and easy to set up well happy
3 August 2026
Reply from Lexhaminsurance
We appreciate you taking the time to leave a positive review.
Reply from Lexhaminsurance
Thank you for your positive feedback.
always great to deal with my 3/4 year…
always great to deal with my 3/4 year this time some customers loyalty offers wouldn't go a miss
31 July 2026
Reply from Lexhaminsurance
Thank you for taking the time to leave a positive review.
Everything is fantastic and that is…
Everything is fantastic and that is why I continued to rake insurance with lexham
31 July 2026
Reply from Lexhaminsurance
We appreciate you taking the time to leave this review.
The process was really easy and the…
The process was really easy and the quotation, although not the cheapest was competitive. I will recommend for people with slightly unusual requests.
29 July 2026
Reply from Lexhaminsurance
We appreciate you taking the time to leave this review.
The best Insurance Company for…
The best Insurance Company for Motorcycle and best Service
28 July 2026
Reply from Lexhaminsurance
Thank you for taking the time to leave us a positive review.
I applied online
I applied online, and had to call because Lexham wouldn't give an online quote. No problems with the lovely young lady I spoke to but the premium for a policy for learner CBT was £992 on a new Voge R125S, price new £2999, fully garaged. Bike Sure have quoted £192 through multiple other online price comparison sites. £800 difference?
What on earth is going on? I'm 71, retired, clean driving record, maximum NCB, and only one blame-free claim fully recovered in 46 years' driving.
This despite it being recommended online as a good and competitive insurer for learner motorcyclists.
29 July 2026
Unprompted review
Reply from Lexhaminsurance
We are sorry to hear you are disappointed with our quotation, please be assured we only offer our most competitive premium. Unfortunately each vehicle is rated differently with each underwriter and we are sorry we have been unable to be competitive for you this time.
Reply from Lexhaminsurance
Thank you for taking the time to leave us a review.
Competitive rates and clear portal where all docs are accessible.
Easy to fill in online application.
27 July 2026
Reply from Lexhaminsurance
Thank you for your positive review!
Reply from Lexhaminsurance
Thank you for taking the time to leave this review, we appreciate your feedback.
Use a reputable company if you've got sense
Might be the cheapest but youll pay when you need make a claim, seriously use a different company, you may pay more but it'll be worth it in the end.
Especially if you pay monthly, if you unfortunately have to claim they firstly make you pay off the entire policy and you excess before any sort of payout. My lads just had his 25 plate 125 stolen and he's ended up oweing lexham £400. Absolute rob dogs
27 July 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for writing a review. I am sorry you are unhappy with the service. If you can provide more information or email enquiries@lexhaminsurance.co.uk, we can look to assist you further.
Cancelation fee for no reason
I signed insurance agreement for one year with significant mandatory excess of £1000+ related to my approaching purchase of the KTM Super Adventure S from SuperBike Factory, which is was planed to be collected in the few next days (deposit had been paid already a week ago )
When I drove to SuperBike Factory in Crawley , I found locked doors and security with dog who said me to comeback on Monday as there is technical issues , later on on weekend I found that the SuperBike factory is unstaffed and collapsed with administration .
I contacted Lexham insurance for cancellation next Monday , explaining what happened that I have not received motorcycle and paid deposit back , the shop now is closed and no stuff there who able to respond and explain what to do .
So Lexham insurance did not believe me despite the fact that I send them screenshots of the bank statement and chargeback request regarding the paid disposition , communication with SuperBike Factory and also news taken from internet about SuperBike Factory administration collapse.
Lexham insurance said that without confirmation from the SuperBike Factory of non collected motorcycles they will charge me for cancellation, also despite that on the agreement clearly stated that I have 14 days cooling period where I can cancel without giving the reason , I said this impossible to provide evidence of not received motorcycle as the SuperBike Factory does not pick the phone anymore and shop is now closed and it won’t be open again, as they not trading anymore .
Lexham insurance charged me for cancellation where I was forced to cancel due to circumstances described above .
Please here is my advice, avoid this company, lack of human understanding and empathy. I lost twice by SuperBike factory and Lexham .
20 July 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for writing a review. I am sorry you are unhappy with the service. If you can provide more information or email enquiries@lexhaminsurance.co.uk, we can look to assist you further.
Reply from Lexhaminsurance
Thank you for writing a review. I am sorry you are unhappy with the service. If you can provide more information or email enquiries@lexhaminsurance.co.uk, we can look to assist you further.
Awful comany to ty and get a hold of
Awful comany to try and get a hold of! After 4 days of trying to get through - being cut off! All I want to do is change my bank details and its IMPOSSIBLE - have emailed als to try and get a response - absolute nightmare!!!!!!!
17 July 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for your review, we are sorry that you have experienced this. If you are able to provide additional information we can look into this for you and arrange for somebody to call you.
No answer to phone calls online chat not working
No answer to phone calls
Online chat not working
Awful customer service
Cheap but that is not a good thing if you cannot access support
16 July 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for your review. We apologize for the difficulties you have experienced when trying to contact us. If you would like us to look into this further for you, please could you provide further information, alternatively please email enquiries@lexhaminsurance.co.uk.
Terrible experience
Terrible experience. We’ve tried countless times to change our policy to add our private plate. Our van is not insured and Lexhaminsurance just continually have us on Hold with no way of amending or cancelling. Absolutely shocking. DO NOT USE THIS COMPANY
10 July 2026
Unprompted review
Reply from Lexhaminsurance
We apologise that you have been experiencing difficulties when getting in touch. You are able to complete come changes on the online customer portal, including cancellation. However if you are able to provide more information we can look to assist.
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