Lexhaminsurance Reviews 

Your price was amazing all done online not a single problem very happy with my price

Extremely frustrating experience with Lexham Insurance – appalling customer service

I sold my vehicle and have been waiting for my refund, but trying to get any response from Lexham has been incredibly frustrating.

They issued a cheque to an address where I no longer live. I have already informed Lexham that I am no longer in the country and therefore cannot physically receive or use a cheque payment. I have explained that I simply need the refund transferred to my UK bank account, yet I am still having to chase them to get this resolved.

Thankfully, they have at least stopped the original cheque, but everything since then has been unnecessarily difficult.

What I find particularly surprising is that, when I originally paid for the policy, Lexham presumably had the relevant payment/account information on record. Yet when it comes to refunding money that is owed to me, I am apparently being told that they cannot simply use the payment details or account information they already have and instead I have to go through a separate process over the phone.

If there is a legitimate reason why they cannot refund the money using the original payment method or existing account details, then they should at least clearly explain this to the customer and provide a practical alternative.

Instead, I have been left trying to sort this out while out of the country, and I am still making international calls at my own expense to try to get someone to deal with it. To make matters worse, they are not even answering the phone.

Apparently, the only way to arrange the bank transfer is over the phone. In 2026, it is frankly ridiculous that something as straightforward as changing the refund payment method cannot be requested or arranged through their own website.

I have explained the situation repeatedly. I have told them I am overseas, explained that I cannot receive a cheque, and provided the obvious solution of transferring the refund to my UK bank account. I have even gone to the trouble and expense of making international calls — and still cannot get anyone to answer and resolve the issue.

I am simply trying to receive money that is owed to me. Why Lexham has made this so unnecessarily difficult is beyond me.

The lack of communication, failure to answer calls, and complete lack of flexibility for an overseas customer is extremely disappointing.

This has been a very poor customer service experience, and based on what I have experienced, I would seriously think twice before using Lexham Insurance again.

The app crashed out at the purchase payment final section, I didn’t get a notification to tell me if the purchase had been successful or not . I assumed it hadn’t been processed correctly so went through it again, where it didn’t crash and was successful this time, I received a notification to tell me it had been successful. I later checked my bank app to discover that the first transaction had also been successful and I have know been charged the full annual price of £312.14 twice. I tried to contact you last night via the contact number but was on hold for over 45 minutes until the lines closed. I have now sent you an email but will apparently have to wait up to 48hrs for a response and for my refund to hopefully processed and returned. I can’t really afford to be out of pocket and need the refund asap. Not a great start.

Good communication, easy process, value for money, being a motorcycle insurance specialist.

Good 👍 good thank you and your company good thank you and you are very good evening

Because you don’t put my insurance online

Excellent service and very easy to use

Easy quick process pricing easy to understand but confused about how in one day the quote was £70 more with the same information given

Great service fast and hassle free

Good service

Awesome work

Get what you pay for!
If you want cheap bike insurance there perfect just pray nothing goes wrong because they don’t pay out of your bike gets stolen.

Thank you for a great service i will recommend you to everyone

The person I spoke to on the phone was very thorough polite very helpful and yes I've got a great quote for my motorcycle

Would Never recommend it at all it doesn’t matter how long you stay with them the price always goes up

Amazing customer service and reasonable price.