Leisure Lakes Bikes Reviews 

Can’t fault the service I got from them . Made a mistake in my online order they sorted it out and made the process so easy

I drove from London to collect my helmet from the Leyland branch, only to be told 5 minutes before arrival that it was at the Wolverhampton branch. Quite a wet and nonchalant apology. Went to Wolverhampton and once again, very little in the way of concern for what happened. I'll avoid buying anything from them again. Mistakes can be made, but not caring at two branches sums up their business's interest in customer service.

Update: so that’s total rubbish, your website gave that store as the pick location for next day, not that I would be able to get it from there 2 weeks later. You messed up, it is what is. Your staff admitted there was also a mistake made. Don’t put you mess up on me or insinuate I couldn’t understand your website and think I was buying something for next day collection for two weeks later.

Very friendly and knowledgeable staff. Allowed me to look at alternative bikes when my 1st choice was unavailable, which enabled me to purchase the bike I have and giving me the choice of a free bike service within 3 months of purchase. Would certainly recommend them!

Great communication helpful and friendly

Quick, good packaging

Competitive pricing on Raceface Ride seat post. Delivered promptly. Ideal replacement seat post, nicely finished and simple to adjust.

I've used this store before and had no complaints, which is why this experience is so disappointing and, in my opinion, unacceptable.
I booked my e-bike in for a service with an agreed turnaround of 5-6 hours. I was told after drop off that a recall part was needed. Fair enough, but what followed was six weeks of terrible communication and worse service.
The part arrived after 3 weeks. It then sat untouched for a further 3 weeks because the workshop was "too busy." Nobody called to tell me any of this. I only found out when I chased them at the 6 week mark. If a job goes from a 6 hour promise to a 6 week wait, the least I'd expect is a courtesy call. I got none.
Worst of all... when I finally collected the bike, the original motor issue, the actual reason I booked it in, HADN'T EVEN BEEN FIXED!
This is my daily commuter bike. Six weeks without it meant walking long distances or paying for taxis, at real cost to me, because of a delay that was largely down to their own workshop scheduling, not the part itself.
Good service on a sale means little if it disappears the moment something needs fixing. I'd think carefully before trusting this store with a repair.

Lovely location and staff.

Really good in-store staff. They were friendly and gave me lots of advice whilst collecting the item I'd ordered online. Really knowledgable lady.

Payed for faster shipping yet came a week and a half later but all staff were helpful

Very helpful and knowledgeable. Helped me set up my bike to ride out of the store and made me aware of the free service.

Excellent prices, range of products and delivery options 👍

Within an hour after ordering I received a text giving me an update on the order and what stage it was at. I had constant updates on delivery and when to expect delivery etc. fantastic communication and personal touch. Really pleased I ordered from here and would certainly recommend.

Great Service, very knowledgeable

Great service

Fast delivery/on time

Great helmet. Problem with delivery but customers service dealt with the issue

The bike was built by the technician who contacted me to agree the delivery date. Excellent so far. Unfortunately the delivery arrived a day early when I was not here. On second attempt the delivery man dragged and dropped the package out of his van, clearly upside down, which I challenged him on, but he was not interested. Out of the righted box, the back wheel had clearly been dislocated from the frame and slipped the chain in transit. Fortunately I could resolve these issues without any significant detriment. A few days of use and the saddle rotated due to clamp undertightening. Other than that, this Cube bike is great for a teenage rider, but really - check those torque settings and get a new courier.

Brilliant. Super helpful. I unexpectedly needed a spare part urgently. Leisure bikes went out of their way to make sure I received the part when it was needed.
1st class service.

Quick simple and fast delivery