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Leisure Lakes Bikes - Lancaster Reviews 106

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TrustScore 4.5 out of 5

4.7

Bicycle Store
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103 Penny Street, LA1 1XN Lancaster, Lancashire, GB

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01524 844389

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See what reviewers are saying

Rated 5 out of 5 stars

Good priced product, excellent range of equipment,great customer service, let down by DPD couriers. Would use LLB again but would request delivery by Royal Mail

Rated 5 out of 5 stars

Brilliant customer service. Bought a new jacket from them a few weeks ago. Unfortunately after its first wash, one of the seams came away. Rang the shop and went down, they couldn't be more helpful, t... See more

Rated 4 out of 5 stars

Good service but sadly Riyal Mail ruined my experience. Ended up £4.45 out of pocket due to order not arriving initially and a new order being sent out. Goods all arrived necessitating me parcelling u... See more

Rated 5 out of 5 stars

Ordered replacement parts for Topeak pocket rocket pump. Were available within 2 days at their shop. Great service when collecting. Also, shop has a good range of bikes on display together with lots... See more

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and 17 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With 14 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £50 & get FREE Delivery!*

Contact info

  • 103 Penny Street, LA1 1XN, Lancaster, Lancashire, United Kingdom

  • 01524 844389

4.7

Excellent

TrustScore 4.5 out of 5

106 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good priced product

Good priced product, excellent range of equipment,great customer service, let down by DPD couriers.
Would use LLB again but would request delivery by Royal Mail

25 May 2026
Rated 5 out of 5 stars

What a great service

What a great service. From answering questions before purchase right through to collecting my new bike, Charlie and the team at Lancaster were brilliant. I was kept updated throughout the process.
I thoroughly recommend these guys and the company if you’re looking to buy a new bike

4 May 2026
Rated 5 out of 5 stars

I keep going back

I've purchased a number of items from leasure lakes in lancaster recently and I think the staff are brilliant. So helpful and knowledgeable. Extremely friendly and if they make a mistake they own up and rectify it immediately.

30 September 2025
Leisure Lakes Bikes - Lancaster logo

Reply from Leisure Lakes Bikes - Lancaster

Thanks a lot for your lovely review! The Lancaster team will be so pleased to hear your feedback. We’re glad you’ve had such positive experiences with us — we always aim to be helpful, friendly, and fair. Hope to see you again soon!

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Bought a new jacket from them a few weeks ago. Unfortunately after its first wash, one of the seams came away. Rang the shop and went down, they couldn't be more helpful, took the jacket for a look, and immediately replaced with a new jacket. Can't ask for more than that. No messing or interrogation, just sorted the problem there and then. Great stuff.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Ordered replacement parts for Topeak…

Ordered replacement parts for Topeak pocket rocket pump. Were available within 2 days at their shop. Great service when collecting. Also, shop has a good range of bikes on display together with lots of parts and accessories. Well worth a visit.

31 August 2025

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