Leisure Lakes Bikes Reviews 

8,516
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful and friendly, going out of their way to ensure purchases meet expectations. People also appreciate the competitive pricing, secure packaging, and reliable delivery options that make shopping very straightforward. However, some customers also noted occasional problems with delayed deliveries or missing components upon opening their packages. A few reviewers experienced poor communication and unhelpful staff interactions when trying to resolve post-purchase issues or complaints. Others felt that certain items lacked proper durability or were too expensive for the overall quality received.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, competitive pricing, and swift delivery. Consumers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy dispatches and... See more

Service

Clients share positive opinions on service, noting that staff are consistently helpful, professional, and go... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great, competitive, and fair rates... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more

Rated 5 out of 5 stars

Great service from Leisure Lakes Bikes. Ordered a replacement bell for my wife’s bike and it was delivered to Scotland two days later. I had never used this company before but would not hesitate to us... See more

Rated 5 out of 5 stars

We ordered a dirt jump bike from leisure Lake bikes and received really great service. We are informed of every process of our order and the staff were very helpful on the phone. Our bike arrived on t... See more

Rated 5 out of 5 stars

LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,516)

1,272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

After ordering a child's helmet

After ordering a child's helmet, I was informed that it was out of stock. How many times did this happen as the helmet still remained on the website. I have since ordered another helmet which was in stock [at a higher price]. I have now received the replacement helmet with no further problems.

23 June 2026
Rated 5 out of 5 stars

Bought an amazing electric MTB from…

Bought an amazing electric MTB from them. They were extremely helpful and knowledgeable and spent time with me setting it up and explaining all the parts. Would highly recommend!! Even came out to help me fitting it into my car

16 June 2026
Rated 5 out of 5 stars

UPDATE Review

UPDATE. 18 months ago I wrote a glowing review for The Edge Cycleworks in Lancaster.
I bought a Trek Pro Caliber 6.
It is excellent tough fast reliable no problems whatsoever and it looks great in it's red with black components.
It's easy to give a good service to a customer and be nice to them when they are potentially going to make a purchase. Want to say that over the last year and a half the staff have continued in the same spirit providing myself my daughter and several friends a top quality service always doing there very best to accommodate me often with very short notice re fixing pictures ect. The staff are friendly and knowledgeable professionals with many years of experience of both riding and bike mechanics. A real pleasure to deal with, highly recommend ed. Paul F. Lancaster

4 July 2026
Unprompted review

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