London Camera Exchange Reviews 

11,053
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,777 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the outstanding overall quality of service. Consumers frequently praise the staff members for being exceptionally knowledgeable, approachable, and patient when offering expert advice on various cameras and equipment. Buyers also appreciate the competitive pricing across a wide selection of new and used gear, combined with very efficient transactions. The delivery service is generally fast and reliable, ensuring parcels arrive securely packaged and right on time. However, some customers also noted occasional minor issues, such as delivery drivers leaving packages unattended near gates or receiving items with minor defects.

What people talk about most

Product

Clients share positive opinions on product quality, noting items arrive in perfect condition and exactly as... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy arrivals and... See more

Service

Consumers find service to be positive, highlighting welcoming, professional, and courteous staff throughout... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Price

Reviewers highlight positive aspects of price, consistently mentioning competitive rates and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I drove around 30 miles to the Colchester branch today as previous reviews rated staff 5 star with excellent knowledge & customer service. I had an issue with dirt on my Nikon's sensors which staff de... See more

Rated 5 out of 5 stars

Russell at the Worcester store deserves a medal, we made an appointment as we needed expert advice on buying a new pair of Binoculars, it turned out that was not what we needed at all, we needed a Sco... See more

Rated 5 out of 5 stars

I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben... See more

Rated 5 out of 5 stars

From first contact to completion of exchange the process was welcoming, professional and courteous. I really could not ask for any more. Staff were very helpful and knowledgeable. I'll need extra lens... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info


4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(11,053)

2,720 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Efficient Service

Very good communication and an efficient service. I wanted a difficult to aquire camera (Fujifilm X100VI) but I was given an estimate of 1 month so I placed an order. The camera arrived 10 days later!

28 August 2026
Rated 5 out of 5 stars

Tops for efficiency & customer service

I drove around 30 miles to the Colchester branch today as previous reviews rated staff 5 star with excellent knowledge & customer service. I had an issue with dirt on my Nikon's sensors which staff dealt with quickly & efficiently with explanations of what had been done. Tops for customer service, so if I have any DSLR issues in future it's LCE, Colchester for me!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

What's not to like.

The LCE website is clear and easy to navigate which makes finding the item you want a straightforward task. The lens I ordered was very well packaged the delivery lightning quick.

4 September 2026
Rated 5 out of 5 stars

Service & expertise are a given at LCE

Service & expertise are a given at LCE. The staff are knowledgeable & friendly.

I've used the Manchester &Newcastle outlet and both are great. Returned one item and was refunded immediately.

In short, an excellent business.

4 September 2026
Rated 4 out of 5 stars

Good

The front line staff were friendly, helpful and clear.
An improvement would be to have the option to order directly over the phone rather than online.

3 September 2026
Rated 5 out of 5 stars

Russell deserves a medal!!

Russell at the Worcester store deserves a medal, we made an appointment as we needed expert advice on buying a new pair of Binoculars, it turned out that was not what we needed at all, we needed a Scope, and over 1.5hrs Russell introduced us to the world of Scopes.... we bought a Hawke 15-35x56 Frontier ED X Scope, plus a Hawke 8 x 42 Endurance ED Monocular, a Vanguard ALTA Pro 3VL Al video tripod and two Lowepro soft cases, and Russell did it all as a "Bundle Price" making it an even better deal. We are totally loving this new found "Vision" of nature, so a HUGE thanks to Russell for looking after us and finding a brilliant solution to our need. Sorry the review is late, we've been enjoying our purchases 😃!!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The camera was reasonably priced and the communication that followed my online order was excellent. Following an email, I was able to call the Bristol store directly and speak to someone straight away. He was so helpful and the camera was delivered the next day as promised. Thank you

3 September 2026
Rated 5 out of 5 stars

Very good first time experience

It was my first time going through a online purchasing with london camera exchange, I know about the company before hand as well as visiting the gloucester store.
They had in stock the item I was looking for and at a price very difficult to pass on when in comparison to others, therefore had to make the purchase that turned out to be a very pleasing experience when putting all factors like price, delivery and communication in mind.

15 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look