London Camera Exchange - Derby Reviews 787

TrustScore 5 out of 5

4.9

17 Sadler Gate, DE1 3NH Derby, Derbyshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered a camera and lens from the Worcester and Derby store (online). Great communication from both teams and the items came well packaged and as described. I would recommend LCE based on my experi... See more

Rated 5 out of 5 stars

Used LCE loads of times for used gear. Items are always a described and next day delivery never fails. This time was no exception. Used lens rated 4* was pretty much mint condition.

Rated 5 out of 5 stars

LCE came up with the goods as usual! The Leica D-Lux 8 was well priced and exceeded my expectations in its condition. I called the shop to arrange a delayed despatch so the camera arrived at an appo... See more

Rated 5 out of 5 stars

I have purchased lenses and camera bodies many times over last 16 years from LCE Chester in store. The staff there were always professional, but also very knowledgeable. Some members still continue to... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info

  • 17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom

  • 01332348644

4.9

Excellent

TrustScore 5 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Agreed to delayed delivery

I wanted a particular lens from the Derby store but could not accept next day deliver due to work commitments. I ordered the lens online and they agreed to hold shipment until an agreed date. Lens arrived on the agreed date and the mint condition of the lens was exactly as described. Very happy.

20 May 2026
Rated 5 out of 5 stars

Great communication and items as described

I ordered a camera and lens from the Worcester and Derby store (online). Great communication from both teams and the items came well packaged and as described. I would recommend LCE based on my experience and will be looking to purchase from them again in the future. Many thanks.

23 May 2026
Rated 5 out of 5 stars

Excellent as always

Used LCE loads of times for used gear. Items are always a described and next day delivery never fails. This time was no exception. Used lens rated 4* was pretty much mint condition.

26 May 2026
Rated 5 out of 5 stars

On-line purchase

On-line purchase, so no contact took place. However, communication and delivery updates were excellent. Item well packaged and delivered on time.

12 May 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Extremely quick to purchase and dispatch goods with good communication throughout. Purchased a second hand camera and exactly as described. Would 100% use again.

4 May 2026
Rated 3 out of 5 stars

Lens stuck

Unboxed and attached to my camera, it worked fine until I adjusted the zoom and has now been stuck in the 280-300mm mark, unsure if the product was damaged during delivery or if this is a common issue with that particular lens.

7 May 2026
London Camera Exchange - Derby logo

Reply from London Camera Exchange - Derby

Hi JR,

I have alerted the Derby branch about this, they will be in contact soon.

Best regards
The LCE Team

Rated 5 out of 5 stars

Leica D-Lux 8 - Used Item

LCE came up with the goods as usual! The Leica D-Lux 8 was well priced and exceeded my expectations in its condition. I called the shop to arrange a delayed despatch so the camera arrived at an appointed time and communication was good.

6 May 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. The sales team were very quick to resolve a mistake that I made during the online process with good communications. The lens I bought was exactly as described and delivered on time.

6 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look