Straight forward to deal with offered slightly more than quoted on trade-in product, honoured a reduced offer price on purchased product at time of enquiry which was finished by time of purchase, (al... See more
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See what reviewers are saying
I have been looking for a particular model of binoculars and they were virtually out of stock everywhere and then I came across Camera Exchange. Item in stock, free next day delivery, fantastic review... See more
Great customer service with the Bath LCE. So knowledgeable and helpful. My issue was with the courier company DPD. I had to change delivery date which was accepted, I had the front door open and ha... See more
Absolutely fantastic company. I ordered some binoculars as an anniversary present for my husband but he had the same idea (we are off on safari). I therefore returned the ones I bought and dropped th... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
13 Cheap street, BA1 1NB, Bath, United Kingdom
- 01225462234
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Good support for local LCE great logistics
Good support for local LCE who Unf didn’t have the item on stock but advised prompt delivery from stockholding branch. True to their word the item was with me in 12 hours. Brilliant logistics! Thanks
Quick dispatch of item ordered.
Very helpful when I contacted the store…
Very helpful when I contacted the store to discuss purchase. Super prompt delivery, reliable courier service used.
Proactive, good service
The monocular I bought was good. The delivery went amiss (the delivery company's fault, not LCE'S) but they proactively reached out to me and organised another delivery. Great service.
Hand delivery by the Management
Hand delivery by the Management, totally great service thanks.
David was very Helpful
David was very Helpful, knowledgeable, courteous and patient, Thank you!
ordered a second hand lens I'd seen the…
ordered a second hand lens I'd seen the weekend before, arrived quickly in good condition. Bit of a problem with the security code - something I'd not come across before but eventually found it on your email. It held up the DPD delivery man for which I apologised.
friendly helpful service and ood advice
Excellent service
Fast delivery, good comms and excellent binoculars. Would highly recommend LCE Bath.
Purchase of binoculars
Website easy to navigate. The binoculars that I purchased were very good value for money and arrived very quickly. Five stars ⭐️⭐️⭐️⭐️⭐️
Amazing customer service from a…
Amazing customer service from a supportive team. I highly recommend LCE.
Great service thank you
The product you supplied is great
The product you supplied is great. Full marks. But the delivery process didn't work well. Not your fault. The fault lies with DPD. My experience with them is not good at all.
The package arrived quickly and just…
The package arrived quickly and just when I was told it would. It is a present so I cannot comment on how it functions
Great service and quick delivery too
Great service and quick delivery too
!!
Made a mistake in my orders they sorted straight away- brilliant
coped with last minute difficulties…
coped with last minute difficulties that were not there fault.
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