Lava Car Rental Reviews 

everything perfect, brand new car!
excellent service, fast and gently! Reccomended! thank u Joanna!

Definately recommend! Fast pick up from/delivery to the airport. The car and costumer service were great! This is my second time with this company and will be third when I return to Iceland!

I would give only 1 star but it is Iceland and we had a fantastic vacation. the issue is not with the campervan we rented but with the service we received when returning the van and the deceptive charges that were applied to our bill.
When picking up the campervan we had the GPS and WiFI. The GPS never worked and had us turning on roads that did not exist. We had to use our phones with the WiFi to navigate Iceland. When we returned the vehicle the woman laughed and said those units are old and she was not surprised but she would not give us a refund. She told us we had to talk to the fleet manager who was not there but she would not give us any contact information for the "fleet manager".
She also charged us a late return fee and an extra day of rental. We had talked to the 2 women when we picked up the rental that we had reservations at 3:00 on the return date so we would be returning the vehicle a little late. We were told it was not an issue at all as long as it was before the office closed. We arrived at 5:00PM for the return, 2 hours after the 3:00 return time, but had to wait for over 30 min due to another customer having car issues. WE would have moved our reservation if we had been told we would be charged both a late fee and an extra day of rental. the man who drove us to the airport confirmed no other people were picking up the van as the woman had hypothetically referenced as why we had to pay the extra day. The woman stated we should have read the contract but we were never given a chance to read the contract since it was on a screen and it was scrolled to where we needed to sign.
I find these practices to be deceptive and clearly aimed to defraud vacationers who have little to no recourse.
I suggest finding a different company to rent from as there are many other options in the area

Everything went smooth, from late pickup to late return. We drove more than 2.000 km and had no problems at all. We booked a Suzuki Vitara but got upgraded to a Suzuki S-Cross.
Can totally recommend Lava!

We had a great experience renting our vehicle with Lava Car Rental in July. Great website and booking experience, shuttle to office near airport smooth and quick, car just what was expected and drop off just as smooth. I would definitely rent with them again.

Swift and helpful service on arrival during night 31.7.2025 and Emmanuel kindly handled the drop-off.
They have very good online guides for where to arrive for the shuttle (video) and where to call if needed.
On arrival we were nervous though when we didn't receive the code for the afterhour pickup. We called the number went to pick up point and all got arranged well.
Otherwise trip without problems, and our camper van served well. Van was clean and equipped as promised.

Emanuel was wonderful and the car was fantastic!

Lava Rental was an important part of our trip to Iceland. Thank you for the car, which was up to the task. Special thanks to Joanna, who devoted her time and assistance to us. We will recommend you as a travel partner.

Good morning,
we used LAVA Car Rental from July 27th to August 3rd, 2025. The reservations, customer service, and clear information were top-notch. The airport shuttle was quick and efficient. Picking up the car at the airport was a very pleasant surprise. We received a car two classes above the one we booked!!! The office staff was very friendly and helpful. JOANNA IS TRULY EXCELLENT :) THANK YOU SO MUCH. Communication is also in Polish. Returning the car was hassle-free.
Thank you very much, and we highly recommend LAVA Car Rental.

Rafał

Very easy pick up & drop off service. Had great vehicle, just as chosen during online booking process. Near new vehicle hired car for 12 days, no hiccups at all. Would definitely use again.

We made a beautiful trip with a Dacia duster. Clear consigns, no particular problem. Kind service.

Worked excellent with great service. You will get picked up by the Lava Car rental shuttlebus outside the departure gate. They come every 10 min’ish👍

We got a free upgrade to a Toyota Land Cruiser. The handover and return went smoothly. They also asked during the rental period if everything was ok.
We were very satisfied.

Very, very bad experience with this rental company

I reserved a Toyota Land Cruiser with Lava Car Rental in October 2024 and had to pay a deposit of 10% of the total rental amount.
Some time before our departure, I inquired with the rental company because I wanted to make sure that this Land Cruiser would indeed be made available to me.
When we arrived at the agency in mid-June 2025, we were informed that the vehicle had just been damaged by the previous customer and that they were providing us with a Kia Sorento as a replacement.
I strongly opposed this because I had serious doubts about what I had been told based on the way things had been presented to me.
We were then informed that a Land Cruiser could be made available to us at 7:00 p.m., two hours later.
Exasperated, as we had to reach our first hotel more than two hours away, we were offered to keep the Kia Sorento. to wait for the Land Cruiser or be refunded
Not knowing if we could find a "real" 4x4 with a short gear ratio, much needed to drive serenely on certain F roads, we decided to wait.
So we went for a drive to kill time.
Right next door was another rental company offering new 2025 Land Cruisers with immediate availability.
When we returned at 7:00 p.m., the Land Cruiser we had advertised still hadn't arrived, so we asked for a refund.
Oh surprise, we were told that what we had been offered two hours earlier was no longer available at that time! The young woman behind the counter had a very contemptuous attitude and claimed she couldn't reach a manager because it was a Sunday.
Resigned and facing a wall, we waited another hour for the vehicle to be cleaned and checked.
When we handed over the keys, we were told the tire pressure light was on, but nothing serious; we were in Iceland, they told us, and the weather, blah, blah, blah.
My ears couldn't take any more of it, so I took the keys and we left.
100 meters further on, an audible alarm, a problem with the door open sensor... After walking around the vehicle, we had to slam the trunk door vigorously to resolve the problem...
Clearly, this 116,000 km vehicle had some signs of wear and tear.
First clue the next day: I decided to display the tire pressure so that I could always have it on display and anticipate a possible slow puncture.
Amazement! I noticed the spare tire was flat. I got out, and it was indeed flat... hence, of course, the light that had been on since I picked up the vehicle.
We were rented a vehicle with a flat spare tire... shameful because I'm sure they knew the real reason for the tire pressure light.
I immediately emailed the agency, who replied that a puncture repair kit was in the vehicle. I doubt it would work on big 4x4 wheels.
Already far along in our journey, we had no choice but to continue and clench our butts to avoid getting a flat tire.
3 days later, the remote control battery had to be replaced...
Anyway! In conclusion:
- Very cold welcome, no sense of customer relations, and it quickly becomes clear that there's no need to retain a customer they'll most likely only see once
- Factory renting an unmaintained vehicle with marks at market price
- Broken promises
Never again Lava Car Rental
We had chosen this local agency over a major international brand, thinking we could count on impeccable service and quality, but we were more than disappointed
Don't hesitate to look elsewhere and, above all, compare

We hired a Toyota RAV4 for our 9 days circular road trip and got a free upgrade to a Toyota Land Cruiser which was superb for 4 adults with large suitcases. This can can easily fit 6 large cases if required. Lava’s check in and check out was speedy and their customer service via email is very responsive. The AdBlue was running low during our trip so they gave us clear instructions and refunded the cost of filling it up.

Positive:
We were upgraded to a better car.
Clean and fresh car.
Quick responses to emails.

Negative:
Long wait in the rain for the shuttle.
Car not fully fueled at pick-up

Simples - arrive, picked up, collect car, go to town….would still have been in the zoo if a queue at the “legacy” airport desks…….good price and nice people too

Easy checkin, easy check out no fuss.
We waited like 10 minutes before the shuttle arrived and 15 more minutes to get the car.
But apart from that everything was well arranged and car was also solid. We took duster

Pick up and drop off was easy. Loved the WiFi in the car! There is a discount on 2 gas stations when you use them.

Very good experience, smiling and efficient service. The car was far from new but everything went well.