Lava Car Rental Reviews 

3,766
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their helpful guidance, and note that the airport transfer service runs exceptionally smoothly. Visitors consistently mention that the rental cars are well-maintained, spotless, and perfectly suited for navigating local roads without trouble. However, some people mentioned occasional problems with vehicle maintenance, including broken features, faulty wipers, or worn tires. A few other people also felt that certain cars were delivered dirty or lacked proper preparation before the trip started. Reviewers occasionally experienced minor delays or felt that specific issues could have been checked beforehand.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the entire process is handled smoothly,... See more

Product

Reviewers express mixed feelings about product quality, noting both satisfaction and severe mechanical... See more

Staff

Users describe positive interactions with staff, often highlighting friendly, kind, and accommodating service... See more

Quality

People report ambiguous experiences with quality regarding the vehicles. While many reviewers were satisfied,... See more

Location

Customers consistently note ambiguous experiences with location logistics. Some reviewers pointed out that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rented a Nissan 4WD from Lava Car Rental and the entire experience was smooth from start to finish. Pickup from the airport was quick and hassle-free, and the car was spotless and ready within minutes... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful stay thanks to renting a Renault Kangoo from Lava Car Rental. The key handover upon arrival and return went very smoothly. We will gladly recommend this rental company to future vis... See more

Company replied

Rated 5 out of 5 stars

Rental experience was smooth and completely hassle-free. We received exactly what we booked — an older model 4x4 Duster (2022) with full insurance — in excellent condition and equipped with studde... See more

Company replied

Rated 5 out of 5 stars

We spent 2 1/2 weeks in Iceland and we had that wonderful RAV4 from Lava. It turned out to be the ideal 4x4 for the island. The experience with Lava was super easy, never had such a simple drop-off be... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Recreational Vehicle Rental Agency
  4. Van Rental Agency

Written by the company

Experience Iceland with Lava Car Rental. We offer brand new rental cars, 4x4 and Campers for your Iceland trip. We offer a high class service and great prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(3,766)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Five star service

Car had frozen brakes and boot, they gave us a new car and was driving off within minutes. Pick up and drop off was perfect. Definitely recommend this company

11 November 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi Brin,

Thanks so much for your kind words. We’re glad the team could sort the frozen brakes and boot straight away and get you back on the road within minutes — that’s exactly how we aim to keep things: quick, simple, and stress-free.

It’s great to hear that both pick-up and drop-off at Keflavik Airport went smoothly as well. We really appreciate the recommendation and hope to welcome you back on your next trip.

Warm regards,
Lava Car Rental Team.

Rated 3 out of 5 stars

Can be better

The rental car located away from the airport, and have to wait for their shuttle service to pick you, not the most convenient option. The car received was not at the best condition, and was not clean up properly. Staffs services were just OK, can be nicer.

28 October 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi Leroy Tan,

Thank you for sharing your thoughts — feedback like yours helps us improve. Our location is just a few minutes from Keflavík Airport, and we provide a free shuttle to make the transfer easy, though I understand it can feel less convenient than being directly on-site. We’re continually working to keep the wait as short as possible.

I’m sorry to hear the car wasn’t as clean or well-presented as it should have been. That’s not the standard we aim for, and your comment has already been passed on to our cleaning and preparation team for follow-up.

We’ll also remind our staff that a friendly, welcoming attitude makes all the difference, and we appreciate you pointing it out.

Thank you again for taking the time to review us.

Warm regards,
Lava Car Rental Team.

Rated 5 out of 5 stars

Rental experience was smooth and…

Rental experience was smooth and completely hassle-free. We received exactly what we booked — an older model 4x4 Duster (2022) with full insurance — in excellent condition and equipped with studded tires, which proved extremely useful just a day after record snowfall for late October. The car also had a built-in GPS, though I preferred using Google Maps.

The return process was equally quick and straightforward. My only small remark is that the receptionist could have shown a bit more enthusiasm, but perhaps that’s just part of Iceland’s famously cool charm.

Overall, I definitely recommend this rental company.

29 October 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi Faruk,

Thank you for taking the time to share your experience — it’s wonderful to hear that everything went smoothly from start to finish. We’re glad the Duster served you well, especially with the studded tyres after that record snowfall. It’s always good to know the car makes the journey easier, just as we intend.

Delighted, too, that the return was quick and simple. As for the comment about the reception team, thank you for mentioning it. We’ll remind the team that a warm welcome goes a long way, even on a crisp Icelandic day.

We truly appreciate your recommendation and hope to see you again on your next adventure.

Warm regards,
Lava Car Rental Team.

Rated 5 out of 5 stars

Everything was good

Everything was good. Quick Service, Airport Transfer and the car was in good conditions

19 October 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi JM,

Thank you for your kind feedback! We’re glad to hear that you enjoyed the quick service, smooth airport transfer from Keflavik International Airport, and that your car was in great condition for your trip in Iceland. Our goal is always to make the car the easiest part of your trip, with reliable vehicles and fast service. We hope to see you again soon.

Warm regards,
Lava Car Rental Team.

Rated 5 out of 5 stars

Unbeatable price & smooth service

From pick up to drop off, everything was so perfect and smooth. The car that I got was in great condition. Also, shuttle service to the airport was cool. The greatest thing was the price. Lava car rental price was unbeatable compare to other car rental companies.

9 October 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi,

Thank you so much for your kind words! We're delighted to hear that everything from pick-up to drop-off went perfectly. It’s great to know you enjoyed your rental car in top condition and found our shuttle service convenient. We truly appreciate your mention of our unbeatable prices — we always aim to offer the best value with modern, well-maintained vehicles and essential insurance included.

Warm regards,
Lava Car Rental Team

Rated 5 out of 5 stars

The best rent car company in iceland (…

The best rent car company in iceland ( in love with the duster )

7 October 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi Lyam,

Thank you for your amazing feedback! We're thrilled to hear you had such a great experience and loved driving the Dacia Duster — it’s one of our most popular models for exploring Iceland. We always aim to keep our cars in excellent condition and make the rental process smooth and easy from start to finish.

Warm regards,
Lava Car Rental Team

Rated 4 out of 5 stars

12 day car hire for ring road

Booked a Mitsubishi Eclipse for 12 days and paid for all the extras which we highly recommend. Pick up/drop off at the airport was good with quick processing time at the offices. The car was great; just a couple of niggles which should have been checked before assigning the car. One of the front headlights didn’t work and the back window wiper just smeared the surface! The service prior to and check in on the first day was excellent as well as providing helpful driving guides, discount fobs for fuel and vouchers for Costa. Highly recommend and would definitely use again.

17 September 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi Anon,

Thank you so much for your kind review and for recommending us! We’re glad to hear you enjoyed the fast and easy airport pick-up and drop-off, our driving guides, and the extra perks like fuel discounts and Costa vouchers. It’s great to know the car and service made your trip smooth overall.

We also appreciate your feedback about the headlight and rear wiper — we’ve shared this with our maintenance team to ensure every vehicle is thoroughly checked before the next rental.

We look forward to welcoming you back on your next adventure in Iceland!

Warm regards,
Lava Car Rental Team.

Rated 5 out of 5 stars

Nothing to complain about

The car was clean and, as far as I can tell, in perfect condition. Pick-up and return went smoothly.
Highly recommended.

25 September 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi Heike,
Thank you for your review! We’re glad to hear that you found the pick-up and drop-off fast and efficient, and that the vehicle was in excellent condition. Our location just 5 minutes from Keflavik Airport, makes it easy for travelers to start their Iceland adventure without delay. We appreciate your recommendation and hope to see you again soon!

Warm regards,
Lava Car Rental Team

Rated 5 out of 5 stars

Excelent

Emanuel in the counter was super helpfull and really nice. The car was excelent, and we didn´t have any problem in our trip.

15 September 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi Mateo,
Thank you for your kind words! We’re delighted to hear that our team provided such helpful service and that everything went smoothly with your rental. It’s great to know you enjoyed a trouble-free trip with one of our well-maintained vehicles.

We hope to see you again soon for another smooth experience in Iceland.

Warm regards,
Lava Car Rental Team.

Rated 5 out of 5 stars

Great car, great service

Good choice of recent car models in great condition, smooth online check-in, airport transfer, pick-up and return, friendly staff. Highly recommended!

21 September 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi Zeliko,

Thank you for your feedback. We’re glad to hear you had such a smooth rental experience — that’s exactly our goal! It’s great to know you enjoyed our modern and well-maintained cars, easy online check-in, convenient airport shuttle, and friendly service.

Warm regards,
Lava Car Rental Team.

Rated 1 out of 5 stars

They asked me for 100€ because at the…

They asked me for 100€ because at the return of the car, even though I had already spent an exorbitant amount even for full insurance, there were crumbs in the back seats. With three children in 10 ring road days I challenge anyone. I asked them to give it to me to take it to be cleaned but they refused and wanted the money without justification. After an hour of my complaints they decided to give me a bit of a discount and ask for 50. A serious company checks the car on return along with the renter does not just show up with pos in hand asking for money. I would not recommend it.

9 September 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi Marco,

Thank you for taking the time to share your experience. We’re sorry to hear about your disappointment during the return process. Our cleaning fee policy applies only when the vehicle requires more than standard cleaning, and we always try to find a fair solution on the spot, which is why a discount was offered in your case.

We completely understand that traveling with children can make it challenging to keep the car spotless, and we’ll review your feedback internally to ensure the process feels as transparent and reasonable as possible for future guests.

Warm regards,
Lava Car Rental Team.

Rated 1 out of 5 stars

Absolutely *do not* use this company

Absolutely *do not* use this company. If anything goes wrong—and it will—they will completely ignore you. There is **never** any management on-site or available, and no one takes responsibility for anything.

We rented a camper that had a broken heater. They *promised* to send a replacement since we were nearly two hours away. Guess what? No one ever showed up. No one answered our repeated calls. We had to drive all the way back to them ourselves—only to be given another camper with *the same* heater issue and a third camper with **unsafe, poorly serviced tires** unknown to us.

We weren’t told to check the tires, and why would we? That’s their job. But two tires blew out while we were stranded in a remote area. We called for help, and once again—**radio silence**. They said they’d send a tow truck. They didn’t. We were left to figure it all out ourselves, pay for everything out of pocket—towing, repairs, the whole thing.

This company is beyond incompetent—**zero accountability, zero service, and zero concern for customer safety.** It was a nightmare from start to finish. Stay far away.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Very easy pick-off and drop-off

Very easy pick-off and drop-off process. I rented a Dacia Duster (2022) 4x4 and I felt very secure driving it. The staff at the rental office was friendly and very informative. I can highly recommend Lava Car Rental

7 September 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi Henriette,

Thank you for your wonderful review! We’re delighted to hear you enjoyed our fast and easy pick-up and drop-off process and that your Dacia Duster 4x4 made you feel safe and confident on the road. It’s also great to know our friendly staff provided all the information you needed.

Warm regards,
Lava Car Rental Team.

Rated 1 out of 5 stars

Avoid Lava Car Rental – safety and accountability are not guaranteed.

We rented a Mitsubishi Eclipse from Lava Car Rental in August 2025. Within just three days, the car had three separate tire failures. This clearly proves the vehicle was handed over in an unsafe condition.

The consequences were serious:
* Life-threatening risk for my family and me.
* Significant disruption and stress during our vacation.
* Financial loss for repeated tire repairs.

Despite multiple emails and a formal complaint, the company has not provided reimbursement, explanation, or compensation. Their only reply was a generic statement that the case “is in progress”. Nothing has been resolved.

This shows a lack of responsibility and customer care. I have escalated the case to the Icelandic Consumer Agency.

My advice: Avoid Lava Car Rental – safety and accountability are not guaranteed.

10 August 2025
Unprompted review
Rated 1 out of 5 stars

My car had a crash in front driver eyes…


My car had a crash in front driver eyes zone. Lava car said that is normal in island... i'm disagree...all de road trip we had to saw the crash... i want a comensation

17 August 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi Ana,
We’re sorry to hear that the small chip on the windscreen affected your driving experience. We understand how this could have been inconvenient. At the same time, it’s unfortunate that you only mentioned this when returning the car after almost two weeks of travelling. If we had known about the issue right after pick-up, we would have been able to take action straight away and provide you with a solution.

Best regards,
Lava Car Rental

Rated 5 out of 5 stars

They helped us to have wonderful experiences in Island!

They always informed us in advance, what we have to do (by pick up, and returning the car) and everything was exactly so, how they wrote! They picked us up in airport after a couple of minutes and took us to the garage. Not even 5 minutes later, we could drive away with the rented car. To drop the car was exactly same easy! I think we didn’t spend more then 10 minutes in the office!
The car (Dacia Duster 4x4) was in a perfect condition. We got also some chip with the car-key, and we could fill the tank cheaper with them!
I‘m sure, when we go back to Island (and we will soon), I rent the car again from them!
Thank you LavaCar-Team the nice experience! 😊

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Just perfect

We spent 2 1/2 weeks in Iceland and we had that wonderful RAV4 from Lava. It turned out to be the ideal 4x4 for the island. The experience with Lava was super easy, never had such a simple drop-off before. A nice benchmark for other rental companies.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

A very good car rental company in…

A very good car rental company in Iceland
Both check-in and out went smoothly.
They check the car conditions before and after car rental.
The staff were nice, everything was smooth.
I will probably hire this company again in my future trips to Iceland.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent car rental

Excellent car rental. They pick you up promptly at the airport. No long lines. We got a free upgrade to a Mitsubishi Eclipse Cross S-AWC. A fantastic car. In short, highly recommended and not too expensive.

18 August 2025
Unprompted review

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