Kidsbedsonline Ltd Reviews 

440
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and clear communication provided throughout the ordering process by the polite team. Many people are also very happy with the sturdy quality of the beds, noting that the furniture is beautifully made and fits well into their homes. Some reviewers were not happy with visible cosmetic faults and damaged pieces discovered upon opening the packages. A few other people also felt that orders occasionally arrived with missing parts or experienced unexpected delivery delays. Consumers mentioned having to chase updates or encounter issues with missing components during assembly.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting quick shipping and helpful drivers.... See more

Product

Reviewers highlight positive aspects of product quality, describing the beds as sturdy, well-built, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the furniture is well built, durable,... See more

Service

Consumers find service to be exceptionally positive, praising the quick, clear, and efficient purchasing and... See more

Order

Customers consistently note positive experiences with order processes, highlighting quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our shorty bunk beds. Grandchildren sleeping well in them. Great service, straightforward to construct but much easier with 2 people! Great price on this site and good communication wh... See more

Rated 5 out of 5 stars

The delivery was faster than expected and communication was great giving us a time slot and a call beforehand. There were 4 very heavy boxes that the drivers placed where we wanted. The bed itself too... See more

Rated 5 out of 5 stars

Always a bit dubious about ordering from a company I haven’t heard of before. However, I was very impressed with kids beds online. The bed we wanted (Billie Midsleeper) was so much cheaper than a... See more

Rated 5 out of 5 stars

We originally saw the bunk beds on a different site, but delivery was much too long. We then found the exact same bed at 'kidsbedsonline' with a much shorter delivery time and at a better price. We o... See more


Company details

  1. Children's Furniture Store

Written by the company

kidsbedsonline.com are the UK's original childrens bed specialists. We supply a range of beds & mattresses for children of all ages. shop now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(440)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Missing items

Ordered a triple bunk bed and one of the boxes sent was in the wrong colour. Spoke to customer service who said they would contact the warehouse to send out the correct box and arrange collection of the wrong one in 2 days time. Nothing came on the Friday and the wrong box was eventually collected on the following Tuesday and no sign of our missing parts. Keep getting told it's been delivered NO IT HASNT! The delivery company did turn up Friday evening trying to deliver some different furniture for another customer down the road and when they looked at the delivery notes they had for our house was showing as missing. we now have 3 children sleeping on mattresses on the floor for the last week, paid for a bed that we only have part of and no resolution in sight and going round in circles. Incompetent at best.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Lovely bed

Bed delivered on time, intact, took a while to put up, but is a lovely sturdy bed and my son loves it! Also when I had to contact kidsbedsonline they promptly and thoroughly answered my queries.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Estella high sleeper gaming bed

My son loves his new bed. It's a great bed to have as he's getting older. It feels very sturdy and well made. We added the assembly service which was great! Super fast too!

6 August 2024
Unprompted review
Rated 4 out of 5 stars

Great product

Great product. Although originally not in stock the shuttle white small double sleeper has lived up to expectations and my daughter loves it. The team were helpful all the way, although there were some communication mix ups, these things do happen. Would recommend.

24 July 2024
Unprompted review
Rated 4 out of 5 stars

The bed itself when assembled is a…

The bed itself when assembled is a lovely sturdy bed I love it! But none of the stuff was labelled all the screws we’re mixed up which caused me to screw through a piece of wood, the instructions and the way the tools came were shocking that’s why I marked it down cause it’s a beautiful bed it should of took a maximum of about 1 and half 2 hours to build but took us about 5 with everything mixed up and not labelled.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Good Customer Service.

Quick to address my delivery issue .

8 July 2024
Unprompted review
Kidsbedsonline Ltd logo

Reply from Kidsbedsonline Ltd

Thank you for your review. Can you please supply your order number because we do not sell storage boxes and we don’t recognise your comments?

Rated 5 out of 5 stars

Fantastic kids bed, very pleased

Purchased a Julian Bowen Stella Mid Sleeper.

Bed was dispatched within a few days of order, I chose the delivery date and it arrived on time, and a time window was sent in advance.

The bed itself took my husband about 3 hours to put together, but very easy, and it's very sturdy and well made. It looks great and my 4yr old loves it! The drawers work really well and we had absolutely no issues. I also got a mattress with it which I think for the price, is very good quality. Overall super happy with my kids bed!

6 July 2024
Unprompted review
Rated 5 out of 5 stars

Good experience and Product is nice

Good experience. Journey from order till delivery it is very clear in process. Very much supportive. Got good response customer care. We bought Ecilpse Bunk Bed and output is as expected. Sliding door should have been bit stronger, length between bunk is sufficient for the small kid to sit and read.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, delivery within advised timescales. (Actually within 5 days) Bed is fantastic quality and me and my husband were able to follow the instructions to build it. (Quite an achievement, if you knew my husband) thank you for a great service.

2 July 2024
Unprompted review
Rated 1 out of 5 stars

When you buy a bed from wish !

When you buy a bed from wish !

Eager and helpful to take your money . Delivery guys practically threw the 2 beds into my house . I had 5 problems with the bed I took photos and sent them to the company and they wouldn't even give me a discount . So because of that I sent 1 bed back due to it being worth £2.50 but I paid £370

They then charged me £60 for delivery ! So to and from my house £120 !! Spoke to the manager who clearly didn't want to speak to me and was up his own a.r.s.e. ... Had a snotty email from him 3 days ago .

Disregard the reply they will post to this because they have to justify their rubbish company . *****

Shame I can't attach photos because I have 5 of them about my cheap and flimsy bed ..!

Save your money go to IKEA .. don't buy off these clowns . 🤡

1 June 2024
Unprompted review
Kidsbedsonline Ltd logo

Reply from Kidsbedsonline Ltd

Thank you for your feedback, we have noted your comments. You were offered replacements for the damaged parts which you mentioned after you built the bed, which you declined.

Rated 5 out of 5 stars

Delivered on arranged date and time

Delivered on arranged date and time. Packed well, nothing broken or missing. Following the picture instructions step by step looked daunting but was very easy. Managed to put it up in a small area on my own.
The pull out sofa bed that goes under the high bed was well padded, stuffed and feels good quality. We are very happy with the price, quality and delivery of the product, thank you!

13 June 2024
Unprompted review
Rated 5 out of 5 stars

5 Star - Excellent company

Excellent company. I had a nightmare with another bed company who failed to deliver a bed.

I rang this company to check the stock of the same item and they were really helpful, confirmed stock and set delivery expectations and even gave me a 5% off voucher.

Bed was delivered exactly when they said it would be.

Really wish I had researched more and used these guys from the start.

Would definitely recommend.

30 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look