Kidsbedsonline Ltd Reviews 

441
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and clear communication provided throughout the ordering process by the polite team. Many people are also very happy with the sturdy quality of the beds, noting that the furniture is beautifully made and fits well into their homes. Some reviewers were not happy with visible cosmetic faults and damaged pieces discovered upon opening the packages. A few other people also felt that orders occasionally arrived with missing parts or experienced unexpected delivery delays. Consumers mentioned having to chase updates or encounter issues with missing components during assembly.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting quick shipping and helpful drivers.... See more

Product

Reviewers highlight positive aspects of product quality, describing the beds as sturdy, well-built, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the furniture is well built, durable,... See more

Service

Consumers find service to be exceptionally positive, praising the quick, clear, and efficient purchasing and... See more

Order

Customers consistently note positive experiences with order processes, highlighting quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our shorty bunk beds. Grandchildren sleeping well in them. Great service, straightforward to construct but much easier with 2 people! Great price on this site and good communication wh... See more

Rated 5 out of 5 stars

The delivery was faster than expected and communication was great giving us a time slot and a call beforehand. There were 4 very heavy boxes that the drivers placed where we wanted. The bed itself too... See more

Rated 5 out of 5 stars

Always a bit dubious about ordering from a company I haven’t heard of before. However, I was very impressed with kids beds online. The bed we wanted (Billie Midsleeper) was so much cheaper than a... See more

Rated 5 out of 5 stars

We originally saw the bunk beds on a different site, but delivery was much too long. We then found the exact same bed at 'kidsbedsonline' with a much shorter delivery time and at a better price. We o... See more


Company details

  1. Children's Furniture Store

Written by the company

kidsbedsonline.com are the UK's original childrens bed specialists. We supply a range of beds & mattresses for children of all ages. shop now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

441 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(441)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BRILLIANT SERVICE

What a first rate company. I Had lots of questions which were all answered very promptly. I bought bunk beds, single bed and mattresses for my 3 young grandchildren. All came from different companies all of which delivered within just a few days, in excellent condition. Assembly instructions very straight forward. The delivery guys, particularly the two charming guys who delivered the Maxwell single bed, rang the company to double check everything we needed was in the single box. So kind and helpful. I can’t recommend this company enough. BRAVO!

28 May 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

SCAM!!!! Don’t bother buying from them as it will take to months to arrive, with part missing and broken. Customers service absolutely disgusting! Save your money and go elsewhere.

14 May 2024
Unprompted review
Kidsbedsonline Ltd logo

Reply from Kidsbedsonline Ltd

SCAM!!
27th March You placed your order.
2nd April Forwarded you an email from the manufacturer telling you the stock was wrong and the options available.
2nd April YOU asked us to but you on the priority waiting list for the beds and delivery your mattresses
4th April Your mattresses were delivered.
23rd April We gave you an update on your order, you asked to be kept on the waiting list.
9th May You booked your delivery of the 13th May
We offered you the option to cancel and get a refund at anytime, you decided to go onto our priority waiting list.

We have NOT been advised of any missing or broken parts, if this is the case can you please send us an email and we will get them sent out to you.

Rated 5 out of 5 stars

This company is great

This company is great. Very easy to place an order, delivery was so quick & was kept updated on the delivery time, the bed had clear instructions & was very straightforward to make even on my own. The bed was such a great price & amazing quality. Will definitely be recommending Kids Beds Online.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Ollie tripe sleeper

Cannot recommend enough from the minute of ordering the bunks it’s been super fast delivery keeping me updated and booking in a slot and arrived writhing the time frame! Amazing beds so easy to put together and my kids absolutely love them! Really happy!

3 May 2024
Unprompted review
Rated 5 out of 5 stars

High recommend

High recommend. Very helpful during my order, quick delivery and very happy with my purchase. Great quality

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent bed - Billie mid-sleeper

Very pleased with my order!
It was delivered within a few days, and I was well informed about the delivery time.
The bed was very well packaged, and in great condition.
I bought a mid-sleeper so there were 4 boxes and lots of parts. However, the instruction booklet is very clear and if you follow it and open the boxes as numbered, it’s really easy.
The bed is really nice and great quality. My little boy absolutely loves it!

17 April 2024
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, awkward regarding any unopen returns. Paid the delivery cost in which they charged, when wanting to return they ask me to cover additional delivery costs of a further £25 plus £36 to return. Very awkward unhelpful and also changed my name on delivery details for the courier making this hard to prove it was me. Once complained regarding this no apology, or any acknowledgement to their error.

11 April 2024
Unprompted review

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