Kidsbedsonline Ltd Reviews 

440
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and clear communication provided throughout the ordering process by the polite team. Many people are also very happy with the sturdy quality of the beds, noting that the furniture is beautifully made and fits well into their homes. Some reviewers were not happy with visible cosmetic faults and damaged pieces discovered upon opening the packages. A few other people also felt that orders occasionally arrived with missing parts or experienced unexpected delivery delays. Consumers mentioned having to chase updates or encounter issues with missing components during assembly.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting quick shipping and helpful drivers.... See more

Product

Reviewers highlight positive aspects of product quality, describing the beds as sturdy, well-built, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the furniture is well built, durable,... See more

Service

Consumers find service to be exceptionally positive, praising the quick, clear, and efficient purchasing and... See more

Order

Customers consistently note positive experiences with order processes, highlighting quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our shorty bunk beds. Grandchildren sleeping well in them. Great service, straightforward to construct but much easier with 2 people! Great price on this site and good communication wh... See more

Rated 5 out of 5 stars

The delivery was faster than expected and communication was great giving us a time slot and a call beforehand. There were 4 very heavy boxes that the drivers placed where we wanted. The bed itself too... See more

Rated 5 out of 5 stars

Always a bit dubious about ordering from a company I haven’t heard of before. However, I was very impressed with kids beds online. The bed we wanted (Billie Midsleeper) was so much cheaper than a... See more

Rated 5 out of 5 stars

We originally saw the bunk beds on a different site, but delivery was much too long. We then found the exact same bed at 'kidsbedsonline' with a much shorter delivery time and at a better price. We o... See more


Company details

  1. Children's Furniture Store

Written by the company

kidsbedsonline.com are the UK's original childrens bed specialists. We supply a range of beds & mattresses for children of all ages. shop now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(440)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and product

Having been extremely let down by another online children’s bed retailer we were in need of fast delivery of a new bed. The selection was excellent and ordering process was very easy. Pricing was great when compared with elsewhere. Delivery was fantastic and very smooth. Communication was great. The bed arrived on Wednesday, around a week after ordering it, and we built it that night. The instructions did say it would take around 2.5 hours to build whereas it took just under 5 (and I felt that we worked quite quickly!) Unfortunately one of the boxes had been damaged with a puncture type hole which wasn’t noticed upon delivery and one of the parts had been damaged. I contacted the company the following day and a replacement part was with us by Saturday. Talk about excellent customer service. Highly recommended.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

The whole experience was easy and…

The whole experience was easy and efficient. From ordering to arranging a specific delivery day, being kept updated and the delivery itself. Was smooth and well organised. The bed quality itself is great and easy to assemble with the instructions.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Swift delivery and high end finish

I ordered the exact same bed in April from a different company and was still waiting in October for delivery. I cancelled that order and bought the Estella high sleeper with desk and sofa, this was delivered within 3 weeks. Really pleased, the quality is very good and it looks fantastic.
I wish I had paid for assembling and it took my husband the best part of 6 hrs to put together.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic product.

Fantastic product.

I purchased it for my 4-year-old grandson and he loves it.
He also made a den area behind the desk.

No issues with any items or delivery.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service and journey.

When looking for a new bed for the little one, I came across KidsBedsOnline via Google.

Checking the vast range they have, we settled on the one we liked and paid through ClearPay as that was an option.

I received a personal email from Mark M to confirm that the order has been placed and received updates on the delivery process.

When it arrived, we were satisfied with the quality of the product and the care shown in shipping.

Very happy with the overall customer service and the personal emails go a lot further today where this has been mostly automated.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Best price online for the bed my…

Best price online for the bed my daughter wanted, good communication from Beds online with regards to delivery dates. The product could have had included better quality 10mm pozidrive screws rather than the Philips but that's a minor gripe. Overall, I'm very happy with the service and product.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company!

We had excellent experience! The bed arrived as expected in 2 weeks, fully assembled on site in 1 hour. Great quality bed and great service!

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Delivery and install

Great communication regarding delivery. On the day the installer was prompt and efficient and the bed looks great. It feels very sturdy, has lots of storage space and my son is extremely happy.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Good experience using this company

Good experience using this company, quick delivery and customer service was fast at replying to questions. We had one item which had a small bit of damage to it, I emailed pictures and details of the part and a new one was sent out the following day. Thank you for a helpful and easy purchase!

5 August 2024
Unprompted review

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