Kia Parts Direct Reviews 

165
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the clear website interface, the straightforward ordering process, and the impressive speed of delivery for obtaining genuine replacement parts. People deeply appreciate receiving helpful guidance from the team and enjoying competitive pricing that easily beats local dealerships. However, some customers also noted frustrating delivery delays with external courier services along with surprisingly high postage charges. A few people additionally experienced slightly damaged packaging or parcels going missing entirely during transit. Buyers occasionally pointed out that resolving shipping problems or delivery delays required extra follow-up emails.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Product

Reviewers highlight positive aspects of product quality, consistently praising the genuine and durable parts... See more

Service

Consumers find service to be positive, highlighting quick responses, helpful advice, and reliable delivery of... See more

Order

Users describe positive interactions with order, highlighting a straightforward online process and quick... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a few issues with items failing on our 2017 Kia Sportage. Replacement parts and labour charges from two dealers were excessive. We looked at Kia Parts Direct website, indicated the parts we t... See more

Rated 5 out of 5 stars

Good website with exploded diagrams of parts, I liked the advice section as i wasn't sure which part I needed. This query was answered really quickly. Ordering was easy as was payment process. If an... See more

Rated 5 out of 5 stars

Fantastic company to deal with. I tried to source a set of EV6 alloy wheels from my local Dealer only to be told they couldn’t get them. I then tried Kia Parts Direct who said they could get the alloy... See more

Rated 5 out of 5 stars

Delivered on time and quickly by DHL. Only problem I now have is that I can't book my car into the garage for at least a week and I'm not a mechanic so won't know whether the part you've sent me is c... See more


Company details

  1. Car Accessories Store
  2. Auto Parts Store

Written by the company

Kia Parts Direct specialises in supplying genuine Kia Parts at what we believe to be the best possible price. Since all of the parts we supply are Genuine, you get that peace of mind feeling without emptying your wallet. Every Genuine Kia part we supply comes with a 2-year warranty, giving you total peace of mind knowing the Kia parts have you covered. Whether you have the small Picanto to the big Sorento or even any of the new electric or hybrid Kia’s we are able to supply parts for all. All of our parts are genuine Kia parts are designed and manufactured to Kia’s extremely high standards. Kia recommends always using Genuine Kia Parts to ensure your vehicle runs to its optimum performance. We would always recommend not using non-genuine parts as they can sometimes be less reliable and can cause damage to your Kia. This could result in costly repairs and replacing the same part sooner than is required. Whereas with Kia genuine parts you get parts specifically designed and manufactured to the vehicle’s factory standards.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(165)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

genuine accessories at great price and service

Ordered genuine all weather rubber floor mat set, double-sided/flippable boot liner (velour on one side, dirt-resistant on the other) and boot liner extension for my Kia EV3. In my search they were the cheapest around and the postage cost is reasonable. Placed my order on Saturday, arrived by Wednesday. Great quality products, I'm very happy with my purchase and the customer service I recieved. Will be looking to Fish brothers for further accessories. Thank you.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

My first time with using Kia Parts…


My first time with using Kia Parts Direct ordered around 9.00 am on the 26/6/2026 by 10.11 am confirmation email to say that my order was on its way. Recieved confirmation from DHL to say that it would be delivered monday around 12.00am. I can say that not only how delighted I have been with service but also the speed that the order was depatched. Then we come to the prices charged £13.03 for two bolt flanges for a kia picanto, gobsmacked I was, as I had been quoted by one dealer £18.00 for one bolt plus postage and VAT. Can't thank you enough, Its 1.30 pm monday and my car is back together.

26 June 2026
Unprompted review

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