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Kia Parts Direct Reviews 95

•
TrustScore 4 out of 5

4.2

Car Accessories Store
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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often noting their quality and how well they are packaged. Many people also praise the service for being efficient and helpful, with good communication throughout the process, and appreciate the ease of ordering and payment. However, some customers also noted issues with the delivery service, experiencing delays, damaged items upon arrival, or even lost parcels. There were also occasional reports of incorrect parts being sent despite providing vehicle details, and in a few instances, orders were cancelled due to discrepancies.

What people talk about most

Product

People report positive experiences with product. Many customers are satisfied with the quick delivery and the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise quick delivery times, with some... See more

Service

Reviewers mention positive feedback about service. Customers are very satisfied with the service, describing... See more

Order

Users describe ambiguous interactions with order. While some customers report quick shipping, easy online... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the parts for being correct, working... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with Kia Parts Direct. I needed a new headlight for my Kia Venga. Local Kia Garage was £25.00 more expensive. I did have to wait a little longer than I expected to receive the it... See more

Rated 4 out of 5 stars

Website easy, product wood quality, only reason I didn’t give 5 stars is the DHL service, absolutely awful. Not only your products but other suppliers as well. Should have been with me between 12.13 a... See more

Rated 4 out of 5 stars

I was very pleased to be given advice about the parts I needed for my Picanto and the parts were supplied at a competitive price. However, I did have to chase the delivery and the parts were delivere... See more

Rated 4 out of 5 stars

The part itself was very reasonably priced, delivered quickly and was easy to fit. However, maybe a review of your postage charges would be a good idea? I ended up paying nearly £10 for something th... See more

Company details

  1. Car Accessories Store
  2. Auto Parts Store

Written by the company

Kia Parts Direct specialises in supplying genuine Kia Parts at what we believe to be the best possible price. Since all of the parts we supply are Genuine, you get that peace of mind feeling without emptying your wallet. Every Genuine Kia part we supply comes with a 2-year warranty, giving you total peace of mind knowing the Kia parts have you covered. Whether you have the small Picanto to the big Sorento or even any of the new electric or hybrid Kia’s we are able to supply parts for all. All of our parts are genuine Kia parts are designed and manufactured to Kia’s extremely high standards. Kia recommends always using Genuine Kia Parts to ensure your vehicle runs to its optimum performance. We would always recommend not using non-genuine parts as they can sometimes be less reliable and can cause damage to your Kia. This could result in costly repairs and replacing the same part sooner than is required. Whereas with Kia genuine parts you get parts specifically designed and manufactured to the vehicle’s factory standards.

Contact info

4.2

Great

TrustScore 4 out of 5

95 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very Good

I have recently ordered some parts and they shipped quickly and very happy with them. All good.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

No product delivered 10 days after shipping. Avoid.

Same as previous reviewer.

Bought products for Kia PV5. Told me they shipped on 7th. 7 days later and no parcel because DHL simply do not have it and Fish Brothers won’t admit it.

I expect they are taking money, ordering from Kia whether they have the product or not and lying to the customer.

14 April 2026
Unprompted review
Rated 4 out of 5 stars

Parts Order

Parcel lost in transit (not their fault) filled out the contact form and they needed DHL to do a search of the depot.

Communication dropped off and took a bit of chasing, I think DHL may have not replied to them. But they did resolve and items have now been received and as described and now fitted to my car.

1 April 2026
Rated 5 out of 5 stars

Great service and product.

Good website with exploded diagrams of parts, I liked the advice section as i wasn't sure which part I needed. This query was answered really quickly. Ordering was easy as was payment process.
If anything i would say it took a while (7days) from ordering to delivery but that maybe partly down to couriers.
Will use them again.

7 April 2026
Rated 1 out of 5 stars

Still waiting for purchase to be…

Still waiting for purchase to be delivered, courier sent a message last week saying there had been a delay?? No idea what that was. That was the last contact I've had from seller or courier, not very good in my opinion.

1 April 2026

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