Kia Parts Direct Reviews 

165
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the clear website interface, the straightforward ordering process, and the impressive speed of delivery for obtaining genuine replacement parts. People deeply appreciate receiving helpful guidance from the team and enjoying competitive pricing that easily beats local dealerships. However, some customers also noted frustrating delivery delays with external courier services along with surprisingly high postage charges. A few people additionally experienced slightly damaged packaging or parcels going missing entirely during transit. Buyers occasionally pointed out that resolving shipping problems or delivery delays required extra follow-up emails.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Product

Reviewers highlight positive aspects of product quality, consistently praising the genuine and durable parts... See more

Service

Consumers find service to be positive, highlighting quick responses, helpful advice, and reliable delivery of... See more

Order

Users describe positive interactions with order, highlighting a straightforward online process and quick... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a few issues with items failing on our 2017 Kia Sportage. Replacement parts and labour charges from two dealers were excessive. We looked at Kia Parts Direct website, indicated the parts we t... See more

Rated 5 out of 5 stars

Good website with exploded diagrams of parts, I liked the advice section as i wasn't sure which part I needed. This query was answered really quickly. Ordering was easy as was payment process. If an... See more

Rated 5 out of 5 stars

Fantastic company to deal with. I tried to source a set of EV6 alloy wheels from my local Dealer only to be told they couldn’t get them. I then tried Kia Parts Direct who said they could get the alloy... See more

Rated 5 out of 5 stars

Delivered on time and quickly by DHL. Only problem I now have is that I can't book my car into the garage for at least a week and I'm not a mechanic so won't know whether the part you've sent me is c... See more


Company details

  1. Car Accessories Store
  2. Auto Parts Store

Written by the company

Kia Parts Direct specialises in supplying genuine Kia Parts at what we believe to be the best possible price. Since all of the parts we supply are Genuine, you get that peace of mind feeling without emptying your wallet. Every Genuine Kia part we supply comes with a 2-year warranty, giving you total peace of mind knowing the Kia parts have you covered. Whether you have the small Picanto to the big Sorento or even any of the new electric or hybrid Kia’s we are able to supply parts for all. All of our parts are genuine Kia parts are designed and manufactured to Kia’s extremely high standards. Kia recommends always using Genuine Kia Parts to ensure your vehicle runs to its optimum performance. We would always recommend not using non-genuine parts as they can sometimes be less reliable and can cause damage to your Kia. This could result in costly repairs and replacing the same part sooner than is required. Whereas with Kia genuine parts you get parts specifically designed and manufactured to the vehicle’s factory standards.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.5

All reviews

(165)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A friendly team and fantastic service

A friendly team, have used them for past few years for service parts and orders arrive very promptly. This time my parcel was lost by the carrier and their staff member took ownership and sent me a replacement order swiftly. Prices and range is great, recommended 5 stars!!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Car parts

My garage in our village ordered a replacement part to repair my car and received the part the same day and I
ordered touch up paint and it arrived within two days.
Great service.

6 May 2026
Rated 5 out of 5 stars

Excellent service.

Excellent service.
They had the part I needed at an excellent price.
Email communication was efficient and clear, and part delivered on time.

6 May 2026
Rated 5 out of 5 stars

Very Good

I have recently ordered some parts and they shipped quickly and very happy with them. All good.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

No product delivered 10 days after shipping. Avoid.

Same as previous reviewer.

Bought products for Kia PV5. Told me they shipped on 7th. 7 days later and no parcel because DHL simply do not have it and Fish Brothers won’t admit it.

I expect they are taking money, ordering from Kia whether they have the product or not and lying to the customer.

14 April 2026
Unprompted review
Rated 4 out of 5 stars

Parts Order

Parcel lost in transit (not their fault) filled out the contact form and they needed DHL to do a search of the depot.

Communication dropped off and took a bit of chasing, I think DHL may have not replied to them. But they did resolve and items have now been received and as described and now fitted to my car.

1 April 2026
Rated 5 out of 5 stars

Great service and product.

Good website with exploded diagrams of parts, I liked the advice section as i wasn't sure which part I needed. This query was answered really quickly. Ordering was easy as was payment process.
If anything i would say it took a while (7days) from ordering to delivery but that maybe partly down to couriers.
Will use them again.

7 April 2026

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