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Review summary

Created with AI, based on recent reviews

Considering 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional field engineers for being exceptionally polite, friendly, and highly knowledgeable while diagnosing and successfully resolving difficult broadband connection issues. Many people deeply appreciate the detailed, clear explanations provided, alongside the exceptionally clean, efficient, and tidy work carried out during their home installations. However, some customers also noted frustrating issues with property damage, such as interior walls, exterior render, or fixtures being accidentally broken during equipment installations. A few reviewers were additionally dissatisfied with missed appointments, delayed schedules, and poor communication when trying to resolve operational problems with customer support.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that engineers are consistently polite, professional, and... See more

Service

Reviewers highlight positive aspects of service, noting that technicians provide prompt, efficient, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary widely between individuals.... See more

Customer communications

Clients share ambiguous opinions on customer communications. Some reviewers appreciated proactive phone calls... See more

Location

Customers consistently note ambiguous experiences with location, mentioning specific addresses and areas like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had great problems with an unreliable BT internet connection for several months and dreadful interruptions in the last few days. Arrived home and saw an Open Reach van outside the house. Ben Ransome h... See more

Rated 5 out of 5 stars

The engineer arrived on time and was very polite and helpful. He checked multiple things to ensure he found the cause of the problem with our broadband and explained clearly what was wrong and what h... See more

Rated 5 out of 5 stars

Hossain was absolutely brilliant!! He explained that I had old phone terminals that were still connected and slowing down the speed of my broadband connection. He disconnected all old sockets h... See more

Rated 5 out of 5 stars

Our engineer Liam Roberts, installed our new broadband connection professionally and efficiently. He also set up our new broadband hub and explained the hub to us and made sure we were able to conn... See more


Company details

  1. Telecommunications Service Provider
  2. Telecommunications Contractor

Written by the company

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

940 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.5

All reviews

(940)

363 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charlie Shoesmith fixed my broadband

Charlie Shoesmith fixed my broadband!
A very kind and polite young man, Charlie not only found and fixed the problem, he went out of his way to try and assure that it remains fixed. Top chap!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service by Abdul today

Amazing service by Abdul today, was told my internet would go live last week and no internet since, even though another engineer was sent out to check the line. Very efficient and got my broadband connection online.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Hussain

Hussain
Very hard working Engineer and try to solving the problem. Very helpful

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Really nice guys

Brandon and Scott came to fix my internet this morning. They explained everything step by step and within about 1/2 an hour my internet was back on.
Thank you very much.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Liam Roberts attended to fix my…

Liam Roberts attended to fix my broadband issue. Diagnosed fault very quickly. Broadband up and running and he also made sure my tv was connected and working with the broadband. Very happy with outcome

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Hossain was wonderful

Hossain was wonderful, he assessed the issue and dealt with it perfectly. He was kind and worked with quality over speed and that was seen in the outcome and we really appreciate the job he completed

27 February 2026
Unprompted review

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