Jomashop Reviews 

41,979
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 9,703 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the attractive prices and exceptional value, often finding products at significantly lower costs than elsewhere. Many appreciate the wide selection of authentic luxury items, including fragrances and watches, noting their high quality and accuracy. The delivery service is frequently highlighted for being fast, on time, and often arriving earlier than expected, with products well-packed and in perfect condition. However, some customers also noted issues with packaging, where items like perfume bottles were not adequately secured, leading to potential damage. A few other people also felt that the quality of some perfumes was not as expected, with concerns about longevity and authenticity. Additionally, some reviewers experienced problems with order fulfillment, including missing items, defective products, or difficulties with customer service regarding unresolved issues.

What people talk about most

Product

Customers generally express satisfaction with the products, often highlighting the authenticity, quality, and... See more

Price

Users describe positive interactions with price, with many reviewers consistently praising the attractive and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast shipping, on-time... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting significant... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the authenticity,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My package arrived on time and the prices are great. I just wish the bottles are not just randomly tossed in the box. I received 2 perfume bottles with a single layer of bubble wrap and guess what? Th... See more

Rated 5 out of 5 stars

Cant say enough good about the products I'vd purchased ( Mathey-Tissot Vintage SeaStar mens watch. The Size ( 40mm x 10mm ) is perfect for a smaller wrist. Received a Green/ Green model today, the qua... See more

Rated 5 out of 5 stars

Site is easy to use. You can narrow searches to scan only watches that you are considering but allowing for related watches you might consider. Also there tends to be an adequate selection. Prices ar... See more

Rated 5 out of 5 stars

Jomashop.com is a great resource for luxury items with great pricing. Always a great selection of fragrances and watches - jewelry, too. The caveat on jewelry is that they don't have every size for... See more


Company details

  1. Watch Store
  2. Clothing Store

Written by the company

Jomashop has been in the retail and wholesale trade of luxury goods, such as watches, fine writing instruments, handbags, fashion accessories, crystal and gift items since 1987. We pride ourselves on our ability to deliver the best prices, most varied selection and finest service for well over 25 years. Our goal has and always will be to earn the trust and satisfaction of our customers. We understand that this means providing the perfect combination of competitive pricing, an honest and reliable corps of customer service specialists that are always ready to assist, and a state of the art, New York City based fulfillment center capable of delivering products to every corner of the world. Our success over the years can be attributed to our loyal commitment to our customers. Whether you’re shopping with us for the first time or are a valued repeat customer, we’re here to make your shopping experience as easy, reliable and especially fun as possible. But equally as important to us is that you are comfortable and confident in shopping with us. You can always reach out to our professional customer service department online or, for a more personal experience, by telephone. Remember, all transactions are digitally encrypted using the latest technologies and we never, ever share your information.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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Asks customers to review

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4.4

All reviews

(41,979)

10,073 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Damaged watch and no reply from Jomashop

Ordered a watch 2 months ago and it arrived a month ago. The watch was damaged, and I immediately contacted Jomashop. I got a reply to upload some pictures which I did immediately. Ever since I had no reply from them anymore despite having contacted them multiple times. Buyer beware.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Loyal Customer🫡

I’ve purchased probably over 30 different colognes from the Jomashop website and the app. Every single one of them didn’t disappoint me and kept me actively interested in buying others. Their colognes analytics are very accurate when describing a cologne and don’t miss any notes. They are very trustworthy and there prices have always been affordable unlike other major retailers. I tell you this, if you are considering purchasing something from Jomashop, do not hesitate and buy the item. It’s worth every dollar!

31 July 2025
Rated 5 out of 5 stars

Great experience and everything is…

Great experience and everything is original.
I bought my husband 2 very expensive designer perfumes at almost half their regular price. I was worried about them not getting on time for our anniversary, but they arrived super fast.
I’ve been looking at all their merchandise and they have excellent labels at great prices. Great website!

6 July 2026
Rated 1 out of 5 stars

I wanted to modify my order

I wanted to modify my order, but they said it wasn't possible, or only if I canceled it. So I canceled it and placed another order, but now I have a big problem: they haven't given me my refund. It's been 15 days, and it's $589.73. I called them, and they said the refund had already been processed. I contacted my bank, and they said Jomashop hasn't issued any refund. Now I'm waiting to see if I'll get my money back or if I'll lose everything for trusting Jomashop. So, if you're thinking of canceling your order, think twice, because the same thing could happen to you.

6 July 2026
Unprompted review
Jomashop logo

Reply from Jomashop

SaNtIaGoO Perilla calle

For my readers:
Jomashop canceled and refunded this order in full.
We emailed a confirmation of this.

Good luck.

Annela
Customer Service
718-532-2856

Rated 2 out of 5 stars

i cants see where its my shop

i cants see where its my shop

6 July 2026
Jomashop logo

Reply from Jomashop

uriel clavel

Because of insufficient information, I was unsuccessful in locating your order. Feel free to call (877) 834-1434 or email us directly with this so we can better assist you.

Annela
Customer Service
718-532-2856

Rated 5 out of 5 stars

Great products

Great products, love the prices. Exceptional customer service, most times there is a long wait for the phone but they are pretty good at responding to emails.

26 June 2026

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