Jollyroom is always best in all product. I noticed, their online products are more cheap than store one which they may need to think to offer the same price or should has possibility to pick from stor... See more
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It was a truly wonderful experience ordering these amazing products at your fabulous online wonderstore. From start to a most climactic finish imaginable, it was genuinely one of the best things I eve... See more
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Trust worthy online shopping experience where too many scams are prevalent. Giving customer option of paying later and even in installments raise their trust. Item recieved is exactly same and f... See more
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The order was simple to make, i received fast all confirmations: order accepted, package on route, package arrived. I like that there are a lot of transport choices (even sustainable ones). Packages a... See more
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Company details
Written by the company
Det är inte för inte som Jollyroom.se är störst i Norden inom barn- och babyprodukter! Vi erbjuder allt du behöver för barn mellan 0 till 12 år samt ett heltäckande sortiment för gravida och mammor - och vi får in nya produkter varje dag! Vårt mål är att erbjuda dig som kund bästa tänkbara service, och därför levererar vi inom 2–4 dagar och har fri frakt vid köp över 1000 kr. Vi har prisgaranti samt erbjuder öppet köp i 365 dagar.
Nordens största utbud för barnfamiljen!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 031-310 00 00
- kundservice@jollyroom.se
- www.jollyroom.se
4.2
Great
30K reviews
Asks customers to review
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great selection
great selection, beautiful products, well designed website, delivery on time... all praise Jollyroom!
2 April 2023
Reply from Jollyroom.se
Hello Nives!
Thank you for your review!
How happy we are that you are satisfied with the entirety of your shopping experience!
Thanks for your kind words!
Wish you a nice day!
Best regards,
Nathalie Jollyroom
Super fin bra kvalitet
20 March 2023
Reply from Jollyroom.se
Hej Camilla!
Tack för ditt fina omdöme!🎀
Vad glada vi blir att du är nöjd med ditt köp✨
Önskar dig en fin dag!
Varma hälsningar,
Nathalie Jollyroom 💖
Reply from Jollyroom.se
Hello Ivo!
Thank you for your review!✨
How happy we are that you are satisfied with the delivery time!🚗
Wish you a nice day!
Best regards,
Nathalie Jollyroom💖
Good quality and I received parcel on…
Good quality and I received parcel on time thankyou jolly
27 March 2023
Reply from Jollyroom.se
Hi Neha,
thanks for your review! 🌷
Glad you are happy with your purchase and that it arrived on time.
Wish you a nice day!
Warm greetings,
Moa Jollyroom 🌹
Tack tack tack
26 March 2023
Reply from Jollyroom.se
Hej Awaly,
tack för ditt omdöme! 🌷
Varsågod! Kul att du är nöjd.
Önskar dig en fin dag!
Varma hälsningar,
Moa Jollyroom 🌹
I am satisfied with the product…
I am really satisfied with the product and with the delivery as well . Little problem with on the back tyre on the left side. Sometimes it get loose otherwise it’s fine .
13 March 2023
Reply from Jollyroom.se
Hej Arun,
thank you for your review!
Great to hear that you are happy with your product and with the delivery!
We would love to help you sort out your issue with the back tire and find a solution for you so you're 100% happy with the product! I have sent you an email now with some information about what we need to help you further.
Looking forward to your response and helping you further!
Have a jolly weekend!
Kind regards,
Annika Jollyroom 💐
Trust worthy online shopping experience…
Trust worthy online shopping experience where too many scams are prevalent.
Giving customer option of paying later and even in installments raise their trust.
Item recieved is exactly same and fine quality.
22 March 2023
Reply from Jollyroom.se
Hello!
Thank you for your nice review!
We are so happy about your kind words!
Wish you a nice day!
Greetings,
Nathalie Jollyroom💖
Reply from Jollyroom.se
Hi Imran,
Thank you so much for the 5 stars ⭐
We're so happy to hear that!
Have a great afternoon!
Best regards,
Klara Jollyroom 🌷
Nice it is good quality
19 March 2023
Reply from Jollyroom.se
Hi Jourmana,
Thank you so much for your review!
We're so happy that you're pleased with your order 💗
Have a great day!
Best regards,
Klara Jollyroom 🌷
Reply from Jollyroom.se
Hi Viki,
Thank you so much for your review!
We're so glad to hear that 😍🙏
Have a great week!
Best regards,
Klara Jollyroom 🌷
The order was simple to make.
The order was simple to make, i received fast all confirmations: order accepted, package on route, package arrived. I like that there are a lot of transport choices (even sustainable ones). Packages are always well protected, in proper security bags. Good experience so far.
2 March 2023
Reply from Jollyroom.se
Hello Paula!
Thank you for your nice review! 😃
We are so glad to hear that you are so satisfied with us.
Hope you are equally satisfied with our products!
Wish you a nice weekend!
Best regards,
Natalia Jollyroom 🌹
Fantastic service
1 March 2023
Reply from Jollyroom.se
Hi Milka,
thank you for your review!🌷
Glad you are satisfied with the service you have received from us.
Wish you a nice day!
Warm greetings,
Moa Jollyroom 🌷
Reply from Jollyroom.se
Hej Luwan,
Tack snälla för ditt fina omdöme!
Du är alltid varmt välkommen åter till oss ❤️
Önskar dig en trevlig dag!
Varma hälsningar,
Klara Jollyroom 🌷
🌟🌟🌟🌟🌟 fem
21 February 2023
Reply from Jollyroom.se
Hej Idil!
Tack för dina 5 stjärnor ✨
Hoppas att du blev nöjd med ditt köp!
Ha en fortsatt fin dag!
Hälsningar,
Alma Jollyroom 🌷
The shipment was received quickly
The shipment was received quickly. The goods are of high quality.
23 February 2023
Reply from Jollyroom.se
Hi Eimantas,
thanks for your review!
Glad you are happy with your products and so glad it arrived quickly.
Wish you a nice day!
Warm greetings,
Moa Jollyroom 🌷
I have ordered a baby gym
I have ordered a baby gym.
When I received it, I noticed that the play on the baby gym didn’t work, the playowl doesn’t play any music as it should, it’s barely lights up colours.
I have contacted them by mail and they don’t answer, I also tried to reach them at the customer service line, but they have closed their line.
Even though they write on their page that they have open Tis-Tors: 10-14. This is absolutely not okay.
14 February 2023
Reply from Jollyroom.se
Hej Hadil,
thank you for your review!
I am very sorry that you received a baby gym that isn't working and that it was difficult for you to receive help from us!
Our opening hours for the phone are Tuesday to Thursday between 10 a.m. and 2 p.m. During that time you can reach us via 031-310 00 00 and we answer every call as quickly as possible!
I saw that we have been in contact with you and could find a good solution for your claim! I sincerely hope that you are happy with the solution and that you got good help from us in the end!
I wish you a great evening! 🌼
Kind regards,
Annika, Jollyroom
Topped sevice
7 February 2023
Reply from Jollyroom.se
Hej Julette,
Tack för ditt omdöme!
Underbart att höra 😍🙏
Önskar dig en fin alla ❤️-dag!
Varma hälsningar,
Klara Jollyroom 🌷
Always great service and delivery
Always great service and delivery!
Also great offers!
Very happy with Jollyroom
4 February 2023
Reply from Jollyroom.se
Hello Vanessa!
Thank you for your nice review! 🌷
How nice that you are satisfied with our customer service and offers to your customers.
As well as our fast delivery! 🚗
Wish you a nice day!
Best regards,
Natalia Jollyroom 🌷
Additional fees on product returns
Jollyroom.se takes unreasonable fees on returns.
Returning a product in perfect shape and unopened packaging is subject to a reduction of 99 SEK as an administrative fee besides the postal fees. This is both highly unreasonable and against the EU legistlation. Cannot recommend for business.
2 February 2023
Unprompted review
Reply from Jollyroom.se
Hi Ville,
Thank you for your review!🌸
I'm sorry that you find our return fee expensive.
It is obviously not fun to pay a fee for a product that you have to return.
We will always make sure that our customers have a right of return, which is according to EU standard laws for online purchases, the fee we charge is for administration and the work required when the returning products is received into our returns department.
I hope my answer will not discourage you from buying products from us again and create an understanding about the return fee.
Wishing you a nice week!
Warm greetings,
Neda Jollyroom 🌸
Wrong product, slow refund money
27/01/2023 Ordered a Beemo travel stroller for upcoming trip that was 4 weeks away and 04/01/2023 got a Cybex car seat 😑
Calling to get guidance of how to fix the situation, got everything guided and returned the wrong product on 08/01/2023, meanwhile I also had to look for, purchase and wait on delivery for another stroller in a hurry hoping that it would have arrived before my flight (since local stores were having available only those that didn’t match my requirements)
As of now writing this feedback, exact 3 weeks after returning the wrong product, still I haven’t gotten money refunded.
Customer service was fast reaching by calling but otherwise 1 star for the whole experience! Imagine a mother without own car, in bad slippery winter conditions having to go pick up that big car seat package, walking carrying it to bus stop and to home just to know that having to do exact the same heavy sweaty trip back to posti to return it, paying for round trip of bus fares and credit interest for 2 stroller orders meanwhile waiting for the first one to get refunded 🙄
Update: Have followed instructions but nothing updated on the case, wondering how long does it seriously take to get refunded?
29 January 2023
Unprompted review
Reply from Jollyroom.se
Hi Khiết An!
Thank you for contacting us.
I'm really sorry that you had such bad luck with the order from us. Of course, that's not how it's supposed to go.
If you are still waiting for your refund, I will be happy to help you look into your case further. Feel free to create a new case via the link below and name it "QA Trustpilot".
https://kundservice.jollyroom.se/sv-SE/support/tickets/new
I'm looking forward hearing from you
Best regards
Johan, Jollyroom
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