Jollyroom is always best in all product. I noticed, their online products are more cheap than store one which they may need to think to offer the same price or should has possibility to pick from stor... See more
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See what reviewers are saying
It was a truly wonderful experience ordering these amazing products at your fabulous online wonderstore. From start to a most climactic finish imaginable, it was genuinely one of the best things I eve... See more
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Trust worthy online shopping experience where too many scams are prevalent. Giving customer option of paying later and even in installments raise their trust. Item recieved is exactly same and f... See more
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The order was simple to make, i received fast all confirmations: order accepted, package on route, package arrived. I like that there are a lot of transport choices (even sustainable ones). Packages a... See more
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Company details
Written by the company
Det är inte för inte som Jollyroom.se är störst i Norden inom barn- och babyprodukter! Vi erbjuder allt du behöver för barn mellan 0 till 12 år samt ett heltäckande sortiment för gravida och mammor - och vi får in nya produkter varje dag! Vårt mål är att erbjuda dig som kund bästa tänkbara service, och därför levererar vi inom 2–4 dagar och har fri frakt vid köp över 1000 kr. Vi har prisgaranti samt erbjuder öppet köp i 365 dagar.
Nordens största utbud för barnfamiljen!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 031-310 00 00
- kundservice@jollyroom.se
- www.jollyroom.se
4.2
Great
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Jollyroom.se
Hello Salah!
Thank you for your nice review!
We are pleased that you are satisfied with our fast deliveries.🚗
Wish you a nice day!
Best regards,
Nathalie Jollyroom💖
Reply from Jollyroom.se
Hi Mahnoor,
Thank you for your review✨
So glad you like your new products!
Have a nice day!
Greetings,
Moa Jollyroom 🌷
6 products missing!!!
I'm heavily pregnant and I've made a big order of different items for my baby.
From the 8 items I've bought they only delivered 2!
I got in contact with customer service and they informed me the problem was on the delivery company and since I chose the delivery option of "leave by door" they could not hold responsible and I should contact police, suggesting the package was stolen.
It happens that I have the pictures of the delivery from the delivery company and only 2 boxes were left by my door, the 3rd was never delivered.
I registered a complaint and none has contacted me so far, it has been a week now.
This is really disrespectful, especially when the customers are pregnant woman who shouldn't feel stressed at all!
AGAIN ANOTHER DELIVERY WAS CANCELLED. Today is 15th May, I placed the order on 21st April and I haven’t got everything yet. My baby is due soon and still missing basic stuff as I wait forever for this delivery.
Extremely disrespectful!
21 April 2023
Unprompted review
Reply from Jollyroom.se
Hi Leticia,
Thank you for your review, your feedback is very important to us.🌸
Unfortunately, sometimes things happen on the road that mean packages are not delivered as they should be and I apologize that it has been the case here.
I'm happy that I could get in touch with you over the phone to inform you of the good news.
I hope that your package reaches you soon and that you are very satisfied with your products.
Wish you a nice day!
Warm greetings,
Neda Jollyroom 🌸
Reply from Jollyroom.se
Hej Sandra!
Tack för ditt omdöme 🌷
Härligt att allting var bra! 😍
Ha en fortsatt fin dag!
Hälsningar,
Alma Jollyroom
Easy to use and bulid
1 May 2023
Reply from Jollyroom.se
Hello Hina!
Thank you for your review 🌸
We are so glad that you are happy with your product!
Have a nice day!
Best Regards,
Alma Jollyroom 🌷
Reply from Jollyroom.se
Hi Flerida!
Thank you for your review✨
Lovely to hear that the delivery was fast, and that the prices are good!
Wonderful that you liked our service too! 😍
Wish you a nice day,
Best regards!
Alma Jollyroom
The service was super nice and the…
The service was super nice and the delivery was quick.
16 April 2023
Reply from Jollyroom.se
Hi Sylvie!
Thank you for your review 🌸
Lovely to hear that the service was super nice and that the delivery was fast!
Wish you a nice day!
Best regards,
Alma Jollyroom
Best of the best
13 April 2023
Reply from Jollyroom.se
Hi Nima,
thank you for your review!🎀
So lovely that you are satisfied!
Wish you a nice day!
Warm greetings,
Moa Jollyroom ✨
Lousy customer service
Lousy customer service.
23rd of April I make a complaint about a broken product.
The 26th I have to follow up as I have not heard anything from them. They reply a few hours after the 26th and I reply right away.
1st of May today and still no response!
1 May 2023
Unprompted review
Reply from Jollyroom.se
Dear customer,
Thank you for your review, your feedback is important to us. 🌸
I'm sorry to hear about your experience when submitting an complaint.
Our skilled complaints department-agents do their best to help provide a good resolution in the event of a complaint, sometimes it may take a little longer because we are waiting for a response from a supplier or in your case that we do not work on weekends and now have we had a longer weekend.
As a consumer, it is good to know that a complaint can take up to 2 months, after which you have the option to cancel your purchase if the company has not helped you with a solution.
Since I don't have any contact details for your case, I can't look up your case to help you further.
But I'm very sure that you will get first-class help from my fantastic colleagues in the complaints department.
Don't hesitate to get in touch with us if more questions or concerns arise.
Wish you a nice day!
warm greetings,
Neda Jollyroom 🌸
Reply from Jollyroom.se
Hello Dolores!
Thank you for your nice review!✨
Nice to hear that you are satisfied with your purchase from us!💜
Wish you a nice day!
Best regards,
Nathalie Jollyroom🎀
Reply from Jollyroom.se
Hej!
Tack för ditt fina omdöme!✨
Roligt att du tycker att din upplevelse hos oss är bra!🎀
Önskar dig en fin dag!
Varma hälsningar,
Nathalie Jollyroom 💖
i received a product with errors on it
i received a product with errors on it, we agreed that i could keep the product for an extra discount, i accepted that. they have sent me some money back but not the agreed amount, and now they no longer answer my emails!
Claim number 1294626 & 1307588.
————
after making this review Jollyroom has responded quickly! thanks for the help Annika!
21 April 2023
Unprompted review
Reply from Jollyroom.se
Hej Kenneth,
thank you for taking the time to write a review!
I am very sorry that you were not refunded the correct amount in your claim, but I am pleased that we were able to resolve the matter quickly and you will now be refunded the correct amount!
I hope your refund arrives soon and that you are happy with your product and the resolution of your complaint!
Please do not hesitate to contact us if you have any further questions or if we can help you with anything else regarding your order.
Have a great long weekend!
Kind regards 🌼
Annika Jollyroom
Bad support and terms for returns
24 April 2023
Unprompted review
Reply from Jollyroom.se
Hi Jan!
Thank you for taking the time to leave a review.
I'm so sorry to hear that you experience our support in a bad way. I would really have the chance to help you furhter with your questions.
You can reach us by phone Tuesday-Thursday between 10am and 2pm or send an email whenever you want during other office hours. We will of course do our best to give you answers to your questions.
If you submit a case to us, please name it "Trustpilot QA".
https://kundservice.jollyroom.se/sv-SE/support/tickets/new
I look forward to hearing from you
Best regards
Johan, Jollyroom
I have some defects in the product and …
I have some defects in the product and the reply from customer service is slow
3 April 2023
Reply from Jollyroom.se
Hej Bharathi,
Thank you for taking the time to write a review!
I am very sorry to hear that you are having problems with your item and not getting a timely response from us!
I have just tried to call you to try and find a solution together and have now emailed you with a suggested solution.
It is important to us that you are happy with your purchase and shopping experience. I would therefore ask you to contact me so that I can help you resolve your complaint as soon as possible.
Have a nice evening!
Kind regards,
Annika Jollyroom
Best services
2 April 2023
Reply from Jollyroom.se
Hej Ben!
Tack för dina fem stjärnor! ⭐
Vad roligt att du är så nöjd med ditt köp hos oss på Jollyroom!
Önskar dig en fin helg!
Varma hälsningar,
Natalia Jollyroom 🌹
Easy to order but ordered different…
Easy to order but ordered different items and they came different date
12 April 2023
Reply from Jollyroom.se
Hi med!
Thank you for contacting us.
This is because we have different items shipped from different warehouses. We send the goods from separate warehouses directly to reduce the overall handling time for you as a customer.
Of course, I will take your feedback and hope that we can make you more satisfied next time.
Feel free to get in touch if you have any questions or concerns
Best regards
Johan, Jollyroom
very good stroller
very good stroller. It can be brought on the airplane and it is also sturdy.
12 April 2023
Reply from Jollyroom.se
Hello Ada,
Thank you for your review!
It's great that you're happy with the stroller and it's so convenient that you can take it on the plane!
Wish you a nice day!
Warm greetings,
Moa Jollyroom💖
Reply from Jollyroom.se
Hello!
Thank you for your nice review!✨
We are glad that you are satisfied with your purchase from us
Wish you a nice day!
Nathalie Jollyroom
When one writes to customer service one…
When one writes to customer service one expects an answer back. For this reason I won’t give you any rating
11 April 2023
Reply from Jollyroom.se
Hi Muzammil!
I'm sorry you felt we didn't answer your questions, but I can't find any email from you from this email address?
I will be happy to help you by trying to answer your questions. Contact us via the link below and write "Trustpilot QA" in the subject line. and I will do my best to help you further:
https://kundservice.jollyroom.se/sv-SE/support/tickets/new
I look forward to hearing from you
Best regards
Johan, Jollyroom
i didnt received my paquet and nowbody…
i didnt received my paquet and nowbody helped me .i called and made complain and still nothind
2 April 2023
Reply from Jollyroom.se
Hello Assane!
I'm sorry you had problems with this delivery.
We have investigated this and my colleague has sent you a reply to your email.
If you have more questions or concerns, you can always reply to our email.
Wish you a nice day!
Sincerely,
Natalia Jollyroom 🌷
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