James Cargo Services Reviews 444

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making the process smooth and stress-free. The service provided is frequently described as excellent, with many people appreciating the efficient and well-coordinated door-to-door delivery. Reviewers also highlight the quick response times and clear communication, which provided peace of mind throughout the entire process. However, some customers were dissatisfied with the service, citing misinformation, a lack of response to complaints, and unprofessional conduct. These individuals reported issues with communication regarding pet collection and felt that their pets were not handled with the expected care, leading to stressful experiences.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism, excellent... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being friendly,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the seamless and... See more

Response time

Consumers find response times to be positive. Many customers praise the quick responses from the team, with... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

Our 3 dogs and 2 cats were safely transported from Qatar to England, and needless to say, we are so impressed by James Cargo Services. Continuous contact to keep us fully informed and so very helpful.... See more

Rated 5 out of 5 stars

James Cargo is a very professional company that provides excellent service. When we moved our dog, Lila, from Istanbul, Turkey, to London, we were initially very stressed about her safety. However,... See more

Rated 5 out of 5 stars

James Cargo and Pet Express UAE safely delivered my cat, Bobby, to me in Dubai in December 2025. Throughout the process I was kept regularly updated on where he was and what was happening, giving me... See more

Rated 5 out of 5 stars

I couldn’t recommend JCS Livestock any more highly. The whole process was managed perfectly from start to finish and required very little time or worry from myself. They coordinated a door t... See more

Rated 5 out of 5 stars

Charlie was absolutely brilliant. What seems like a very stressful and exhausting experience he made smooth sailing. Great communication. Flying our cat and dog to Canada aside from vet appointments,... See more

Company replied

Rated 5 out of 5 stars

This is my 3rd young cat adopted from @StreetCatsofOman and they have a long journey to come to the UK from Oman. And again James Cargo have proved to be fantastic in making sure the process, right up... See more

Rated 5 out of 5 stars

I honestly cannot recommend JCS services more. They turned an extremely stressful day of moving with my pets into as comfortable of an experience as possible. When you arrive at their location for dro... See more

Rated 5 out of 5 stars

Our experience with this company was fantastic - they helped with relocating my childhood cat (Croutons) from Singapore to the UK and they took such good care of her, kept us in the loop at all times... See more

Rated 5 out of 5 stars

We had an amazing experience with Charlie, who helped us relocate our dog from the UK to Canada. He is incredibly organized, and we found the entire process ran very smoothly. We would recommend this... See more

Rated 5 out of 5 stars

Excellent service and clear communication from start to finish. We are hugely grateful to the team for their role in importing our 2 cats into the UK and delivering them to our door. The trip wasn't q... See more

Company replied

Rated 5 out of 5 stars

Our experience with JCS was amazing from start to finish. We transported our 2 year old red fox Labrador from London to Dubai. Rachel was so helpful and JCS was the only company I found that was able... See more

Rated 5 out of 5 stars

Top service from start to end. Rachel was very patient and attentive to my questions and concerns. I had plenty of them so I appreciate the responsiveness. I contacted many agency and James Cargo gave... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant. Professional and caring. Can’t recommend them enough. We transported a dog from Jordan and the whole expert was done professionally and with care. Amazing thankyou very much our... See more

Rated 5 out of 5 stars

I 100% recommend this amazing team who helped me from beginning to end with exporting my two cats from U.K. to America. They were wonderful and so helpful. I received guidance by phone and email every... See more

Rated 5 out of 5 stars

We exported our dog from the UK to Dubai. Correspondence with JCS Livestock was excellent - Sarah, Charlie and Rachel responded quickly to any questions I had and ensured a smooth journey for our dog.... See more

Rated 5 out of 5 stars

We used JC Cargo Services recently to relocate our pets back to Dubai. Absolutely fantastic service, very professional and excellent communication throughout the whole process. Not a hiccup from start... See more

Rated 5 out of 5 stars

JCS was absolutely incredible in terms of managing the whole process. They knew exactly what was needed and did a thorough pre-check to ensure the process was as smooth as possible and my puppy was cl... See more

Company replied

Rated 5 out of 5 stars

I recently moved from Singapore to London with my two cats. From the moment my cats arrived in London till my cats were entrusted to me at my apartment, the entire process was fast, smooth and efficie... See more

Rated 5 out of 5 stars

James Cargo Services picked up our pets from Heathrow to deliver them to us in Chelmsford. They kept us fully up to date on email through customs clearance and pickup. They let us know when to expec... See more

Rated 5 out of 5 stars

James Cargo took great care of Muffin. I had to switch the pet handling company last minute on Friday, and James Cargo responded incredibly fast and I was able to book their service in less than a... See more

Company replied

Rated 5 out of 5 stars

Where do I begin? Danielle, Laura and the whole team at JCS are beyond incredible. I was moving my Wolfie from Colombia to London and the company in Colombia were appallingly bad, they made the whole... See more

Rated 5 out of 5 stars

Very competent and professional people. Charlie made the whole process run very smoothly. Rachel didn't even forget the funnel for our dog King's water supply. Highl recommended company.

Company replied

Rated 5 out of 5 stars

Massive, massive thank you to Rachel and the team at James Cargo services. Our Molly the labradoodle dog moved from the UK to Doha. Rachel made the experience easy, simple and smooth. She was at... See more

Company replied

Rated 5 out of 5 stars

The JCS team have always been available, responsive and friendly in the multiple times I have flown with our precious dog Palmer. I am confident that he is well cared for and loved when traveling. T... See more

Rated 5 out of 5 stars

They were extremely helpful from the very first call and everything went so smoothly although the task of bringing your pet here the in the UK might seem a little daunting but JCS were extremely helpf... See more

Rated 5 out of 5 stars

Amazing! Thank you for getting our girl back to us safely! We moved to Calgary last year but had to move back home last week. She is so nervous so we were so worried but there was constant communicati... See more

Rated 5 out of 5 stars

JCS was amazing from start to finish! The team was so helpful and kind, and was also very quick in responding. Their system made online payment extremely as well. I was so relieved to know that my pet... See more

Rated 5 out of 5 stars

Great service and maximum attention to the client by JCS have made my family very happy with the smooth and expedient relocation of our kitten from Bahrain to England. Thanking JCS from our heart!

Rated 5 out of 5 stars

James handle entry to the UK for my 2 cats coming from Norway. The service was very efficient with a friendly and personal touch, with excellent communication through the process. Highly recommended.

Rated 5 out of 5 stars

James Cargo were brilliant in bringing my dog up to Manchester from London! Danielle smith was easy to deal with as well as Lisa! They are both brilliant at their jobs and I thank there efforts massi... See more

Rated 5 out of 5 stars

We flew to Heathrow from Turkey with my cat and cannot fault a single thing. My experience with James Cargo was brilliant.

Rated 5 out of 5 stars

10/10 service start to finish no messing about grest price no extras all in done door to door service I dint lift a finger charlie was a legend and the team got both my dogs from my home in Somerset t... See more

Rated 5 out of 5 stars

Rachel and the team at James Cargo Services were outstanding in seamlessly relocating our cat from England to the UAE, in the August heat no less. From the first contact, Rachel replied to all of my e... See more

Rated 5 out of 5 stars

Thank you for seamless transportation of our fur baby to and from London to Dubai. Recommended!

Rated 5 out of 5 stars

Brilliant from start to finish. My 3 dogs arrived and were clean, happy and not stressed. Would 100% recommend

Company replied

Rated 5 out of 5 stars

Knowledgeable, professional, effective. Basicly all you need! Very happy with the service :)

Company replied

Rated 5 out of 5 stars

James Cargo and Deloropets UAE safely delivered our 2 French Bulldogs Daisy and Simba to us in Dubai in February 2026. James Cargo is an extremely professional company that provides an outstanding... See more

Rated 1 out of 5 stars

We used James Cargo to ship our motorbike to Canada in April 2024 and could not fault the service we received. Therefore, we did not think twice about using them to ship our bike back to the UK in Mar... See more

Rated 2 out of 5 stars

My dog , Labrador Retriever Grant traveled from Atlanta , Georgia , USA to Heathrow on a 9 hours flight. He arrived at 1140am . We were informed of his arrival by JCS and that we were NOT to go... See more

Company replied


Company details

  1. Import Export Company

Written by the company

James Cargo Services provide International forwarding and logistics, handling even the largest shipments with a personal touch. We offer professional services by air, sea and road for both export and import movements, including a full Customs brokerage service across the UK. The services we cover are General Cargo, Motorcycles, Pet Travel and Fulfilment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

444 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Everything went really well with our dog's air travel

Everything went really well with our dog's travel and despite being his first air travel he looked quite "chilled" on arrival.
Thank you for the J. Cargo team for keeping us up to date and for all the support

11 April 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Excellent service

Excellent service and clear communication from start to finish. We are hugely grateful to the team for their role in importing our 2 cats into the UK and delivering them to our door. The trip wasn't quite as planned due to a hold up on the export end but JCS immediately responded to what was needed, helped me understand the paperwork that was needed and were genuinely kind to me, and the cats, through the whole process. Would highly recommend.

4 April 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

4 weeks ago my chow chow arrived from…

4 weeks ago my chow chow arrived from Manila … The guys at James cargo where fantastic a completely stress free experience.. Amy and Lisa are true professionals.. who know exactly what they are doing … 10 out of 10

4 March 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Fantastic communication from the…

Fantastic communication from the initial quote to the final destination. Quick response and a reassuring communication style kept the family at ease.

Rachel was efficient and had a fantastic understanding of all regulations for the export from Uk.

Linking the team with the import team in the UAE was easy and nothing was too much of a trouble.

A friendly, efficient and above all, a safe process for our dog. Can’t recommend highly enough.

4 April 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Very smooth process transporting my dog…

Very smooth process transporting my dog Frankie from Jordan to the UK! Friendly team and very fast at replying to any questions I had. I would definitely use JCS if transporting any pets again. Thank you so much!

28 March 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

These guys were just excellent

These guys were just excellent from first contact through to safe and sound delivery of our cats from UK to Dubai. Special mention for Steve who collected them for being so friendly, helpful, caring and compassionate - going the extra mile for us.

24 March 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

A big thank you to JSC Livestock

A big thank you to JSC Livestock for their amazing help in relocating my one-year-old Ragdoll from the UK to Taipei. Moving such a long distance with a cat was super stressful, but their clear and friendly communication made it so much easier.

I was really impressed by how comfortable my cat seemed in their custom-built kennel — it was obvious they prioritised her well-being. She arrived safely and is now happily settling in at our hotel.

A special shoutout to Charlie for his constant support and guidance. I’d definitely recommend JSC Livestock to anyone relocating their pets. They truly made the whole experience much smoother!

19 March 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Sending my parrot to the philippines

An amazing company very great thank you to rachel who helped me from day one to the time my parrot got to the philippines rachel is so helpful keeping me out to date throughout i really really highly recommend this company i wish offer give it more than five stars thank you rachel for everything

12 March 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Custom's clearance for cat

We've used James Cargo Services for our cat custom's clearance and delivering it to our home. Everything was done just perfectly. Good communication.

18 February 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Highly Recommended! Don't think twice!

Massive, massive thank you to Rachel and the team at James Cargo services. Our 2 rescue kitties, Lola & Elliott moved from the UK to Dubai. Rachel made the experience easy, simple and smooth. She was attentive, answered all our questions quickly and guided us every step of the way. Even had a couple changes during the process and they handled it with ease and professionalism. Both kitties arrived safely and happy in their new home.

Special Thank you to Rachel and the whole team at James Cargo. We are very grateful to each of you.

4 February 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

I highly recommend them

I highly recommend them! Lisa made it all so easy and stress-free. The portal was easy to upload documents. They were always there to answer my questions, were waiting for my dog at the airport and drop her in our home. They kept me updated the whole way through – such a great experience!

21 January 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Safe

Safe, fast, perfect job, thank you 🙏🏻😊

20 January 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Highly recommend for feathered friends

James Cargo Services recently supported the move of my African gray parrot from the US to the UK. They worked seamlessly with the company handling the US side of things, taking over from the moment my parrot landed at Heathrow until she was safely delivered at her new home. Lise was great to work with, very responsive and calm! I'd happily use JCS again and would recommend them without hesitation.

16 January 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Highly recommend

Honestly can’t recommend enough! From start to finish. Efficient caring service with plenty of updates on their journey
My dogs arrived safely and happy ready for their new home
Thank you

7 January 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Very happy customer

Very happy customer, JCS offered a professional and quick service. Clear communication and delivered pets to their new home. Thank you!

7 January 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Dog and Green-Cheeked Conure from Canada to UK

We moved our dog Izzy and conure Monty from Canada to the UK in December 2024. The JCS team were phenomenal with their support through the whole process from initial guidance to final sign off at Heathrow’s HARC.
I was incredibly nervous moving both our pets, but I was especially nervous going through the steps to transport Monty, our pet green-cheeked conure, given all the export, import and licensing requirements. JCS, supported me every step of the way with patience and clear guidance. They worked closely with our export company in Canada and the communication was absolutely stellar. I really could not have asked for a better experience.
Their attention to detail and professionalism resulted in a waiting time of less than an hour and a half at HARC.
Just phenomenal.
Thanks so much to Lisa and Danielle and all the staff at JCS for all your patient responses to my endless questions. I really do appreciate everything you did!

10 December 2024
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Professional, caring, informative, helpful & attentive

Huge thank you to the team at James Cargo Services (JCS). 3 Years ago we moved from Melbourne to UK for work and life style change with our 3 beautiful well loved fur babies. We did our due dilligence and a researched quite a lot of International Animal Carriers and came up with James Cargo Services Co Parterns (in Aust). Once we arrived in the UK - JCS took over with the same gusto of professional, caring, informative, helpful & attentive servives throughout the whole process - so much so that when we decided to move back home to Melbourne in December 2024, we used both companies again. Returning from the UK to Australia is a long process & the team at JCS helped us every step of the way. We would definitley recommend James Cargo Services for any furture transportation.

9 December 2024
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Excellent

I cannot thank Jane and the team from James Cargo services enough, everything from start to finish was brilliant. I was very nervous about flying my dog from the UK to the UAE but Jane kept me updated and reassured me through the whole process.
Excellent service would highly recommend James Cargo services
😊

3 January 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

Thoroughly recommend

Thoroughly recommend. Moving pets is a very worrying thought process, but Rachel and the team made everything simple, smooth and were always on hand for questions. They picked our dog up from my home, transferred her, checked them in and put them on their way, and kept me in the loop throughout - great experience.

3 January 2025
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

Rated 5 out of 5 stars

The team at JCS has been incredible at…

The team at JCS has been incredible at facilitating the entire process.

Relocating one'e pet is always a worrying experience, but JCS' constant communication alleviated any worries i had. Rachel was a breeze to work with and super friendly too!

I would also add that they're fairly priced

Could not recommend them enough.

20 December 2024
Unprompted review
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Reply from James Cargo Services

Thank you so much for your lovely review, i will pass this onto the team.

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